How can we help you today?
NumberShare is a service that allows you to share your talktime and data from your mobile line with your SmartWatch LTE. With NumberShare, you can use apps and call using the same number on your SmartWatch LTE, even without your phone!
NumberShare works only on the cellular watches and cannot be used on other devices.
SMS feature is device dependent.
For Samsung Galaxy Watch LTE/Active2 LTE, this feature is supported by signing up for the Samsung Account on your Galaxy Wearable App.
For Apple Watch Series 3 and 4, you can only receive iMessage. You can continue to send and receive SMS/MMS on your mobile phone.
StarHub's Multi-SIM service and NumberShare are different and cannot be used for the watch. You need to unsubscribe from Multi-SIM service in order to sign up for NumberShare.
You need an eligible StarHub Mobile postpaid voice plan to sign up for NumberShare. Prepaid customers will not be able to sign up for NumberShare. You need to also have compatible cellular watches and smartphone.
For Samsung Galaxy Watch LTE/Active2 LTE, you can sign up if your Samsung and Android mobile device is installed with Android OS 6.0 or later with RAM 1.5GB and above.
For Apple Watch Series 3 and 4, you'll need iPhone with iOS 12.2 or later installed and Apple Watch with OS 5.2.
StarHub postpaid mobile customers subscribing to any of our 4G Mobile postpaid voice plans can sign up for NumberShare service.
- Lite, XS, S, M, L, XL
- SIM Only XS, S, M, L, XL
- 4G 3,4,5,6, 12,300M
The NumberShare service is an add-on service with monthly subscription charges and only available to postpaid mobile services.
It costs just $6/month to subscribe to this service and there are no other hidden costs. In addition, you enjoy 1GB which will be added to your mobile plan benefits.
There is no contract for this service.
No, you can only subscribe NumberShare service through the relevant app.
For Samsung Galaxy Watch LTE/Active2, subscribe via Galaxy Wearable app.
For Apple Watch Series 3 and 4, subscribe via Apple Watch app.
For Samsung Galaxy Watch LTE:
Swipe down from the top to bottom of the Samsung Galaxy Watch/Active2 menu and you should see "4G", "VoLTE" and "Standalone StarHub" or "Remote-connected StarHub".
For Apple Watch Series 3 and 4:
If the cellular button turns green, it means your Apple Watch is connected to the StarHub network. If the cellular button is white when your StarHub network is active, your watch is connected to your iPhone using Bluetooth or Wi-Fi.
You should have successfully signed up for NumberShare if you have received an SMS from us.
Please check if the NumberShare service is available on your watch to enjoy mobile connectivity.
On the Samsung Galaxy Watch/Active2, follow the steps below:
1. At the Galaxy watch main menu, scroll down to "Select settings".
2. Under Settings, select "Connections".
3. Under Connections, select "Mobile networks".
4. Tap on “Starhub-XXXF e.g. Starhub-984F” to turn on StarHub network manually. Your watch should restart automatically.
For Apple Watch, follow the steps below:
1. Ensure your watch is not paired to your phone by turning off Bluetooth.
2. Press the digital crown to view the Apps screen.
3. Tap on the "Settings" App.
4. Tap Mobile Data, under "PLAN", it should show "StarHub", under "STATUS", it should show "Connected".
5. Return to the "Settings" menu, Tap "General" then Tap "About".
6. Scroll down to "ICCID" to check if there is a long string of numbers.
7. Please ensure you do not "Remove StarHub Plan" during any process of pairing, as this may cause the loss in cellular connectivity.
No, only one mobile number can be linked to one NumberShare account.
The 1GB data can be shared between your mobile line and your cellular watch. The data cannot be shared with any other dependent lines.
For any subsequent usage, it will be depleted from any of your data add-on bundles followed by the data quota from your main plan. You will be charged the usual excess charges on your main mobile plan if you exceed your voice/data limit. For rates on excess charges, please check out our Mobile Terms and Conditions.
You will need to terminate your current NumberShare service through StarHub Business Manager App or My Business Account and resubscribe to NumberShare on your watch.
Yes, you can. You will need to pair your watch with the new phone.
Find out more on how to pair your watch with your new phone by following the step by step guide.
1. For Samsung Galaxy Watch LTE/Active2 LTE:
2. For Apple Watch Series 3 or 4 (GPS + Cellular):
NumberShare service is not transferable. Please de-register your current NumberShare service and register for NumberShare through your device app after the transfer of ownership has been completed.
It should work but we advise our customers to purchase the cellular watches from StarHub to ensure network compatibility. Customers should check compatibility in LTE bands if their cellular watches are not purchased in Singapore or from StarHub.
You will not be able to use the balance of the free 1GB. Any subsequent usage will be depleted from any of your data add-on bundles followed by the data quota from your main plan.