SmartSupport

Swap your phone with SmartSupport. No questions asked

Service Overview


A misplaced or malfunctioning mobile phone can be the cause of much frustration and worry. StarHub’s new SmartSupport gives you peace of mind by safekeeping your data, providing dedicated technical assistance, and even replacing your device with a 4-hour* turnaround time! So if your mobile device ever goes missing, falls in the wrong hands, or lets you down in any way, SmartSupport will ensure that you can still live your mobile life to the fullest.

Sign up for SmartSupport at any StarHub Shop and Exclusive Partner Outlet now.

For existing SmartSupport subscribers, log in to the SmartSupport online portal.

Features

Device Replacement

Replace or swap your device up to 2 times a year^ with a same or similar device and your replacement device will be sent to you within 4 hours*

View the list of overseas destinations.

^You will be entitled to a maximum of 2 exchanges within a 12 month period, which commences from the delivery date of the first exchange.
*Your replacement device will be delivered to you via courier at a local address within 4 hours if your request is received between 8.00am and 2.00pm Singapore time, Monday to Saturday, excluding Public Holidays. Overseas delivery is available and is subjected to additional cost, delivery time and custom clearance.

Worry-free Data Protection

With StarHub’s  SmartSupport, you can back up your content in the cloud storage and restore it anytime. You can even remotely lock your phone and wipe the data on your device to keep personal information protected.

Tech Support

Our dedicated mobile technical support specialists are always on hand to help solve your device issues online or over the phone.

How Does It Work?

Easy and Fast Replacement

Simply speak to our dedicated specialists to initiate a service request and your replacement phone will be in your hands within hours. Delivery to an overseas address can also be arranged. The cost of your replacement device will be based on the prevailing prices and sign-up rate for your current subscription plan.
 

Powerful Backup Tools

Install StarHub’s SmartSupport App on your phone via the SMS link sent to you after subscribing to SmartSupport. The SmartSupport App provides you with anti-virus functions to keep your device free from malware and threats. And you can remotely backup your contents (photos, videos and contacts), locate your device, and even delete contents from your device.
 

Help, Anytime You Need It

You can access the interactive guides with step-by-step instructions to help you resolve the most common device issues by logging on to the SmartSupport online portal.

Sign up for SmartSupport at any StarHub Shop and Exclusive Partner outlet now.

How Much Is It?

Getting Started

Step 1: Sign up for the SmartSupport Value-Added Service when you purchase a new mobile at any StarHub Shop or Exclusive Partner outlet

Step 2: Access the SmartSupport App preloaded or download via Google Play or App Store

Step 3: Log on to the SmartSupport online portal

 

Choose from any of these two price plans to suit your needs

  SmartSupport Basic SmartSupport Plus
Monthly Subscription $10 $12
Device Replacement or Swap
Device Swap service fee $25 - $130 $25 - $130
Device Replacement service fee $75 – $400 $75 – $400
Number of service request Up to 2 times a year^
Data Protection
Data back up X
Remote locate, lock and wipe X
Anti-virus & Safe Browsing X
Tech Support
Monday to Sunday, daily X

^You will be entitled to a maximum of 2 exchanges within a 12 month period, which commences from the delivery date of the first exchange.

SmartSupport Basic only consist of Device Replacement or Swap.

SmartSupport Basic Supported Handset
Monthly Subscription Handset Models Service Fee
Swap Replacement
 

Xiaomi

Redmi 

$25 $75
 

HTC

Desire 310

LG

F6

$50 $150

Nokia

Lumia 1320

Xiaomi

Mi3

LG

G Pro Lite

$100 $300

HTC

One Mini, Desire

Apple


iPhone 5c, iPhone 5s, iPad Air, iPad Mini Retina

$130 $400

Samsung


GALAXY Note 2, Note 3, S4 LTE+, S5, Grand 2, Tab Pro, Tab 3, Note 8.0

Sony

Xperia Z1, Z1 Compact, Z2

LG

Optimus G Pro, G2, G Flex, G Pro 2

HTC

One, One Max, One M8

Nokia

Lumia 1020,1520

Asus

New Padfone Infinity (Phone only)

 
SmartSupport Plus Supported Handsets
Monthly subscription Handset Models Service Fee
Swap Replacement
$12

Xiaomi

Redmi

HTC

Desire 310  

$25 $75

XiaoMi

Mi3

$50 $150

HTC

One Mini

$100 $300

LG

G Pro Lite

Apple


iPhone 5c, iPhone 5s, iPad Air, iPad Mini Retina

$130 $400

Samsung

GALAXY Note 2, Note 3, S4 LTE+, S5, Grand 2,   

Tab Pro, Tab 3, Note 8.0

Sony


Xperia Z1, Z1 Compact, Z2  

LG

Optimus G Pro, G2, G Flex, G Pro 2

HTC

One, One Max, One M8

Asus

New Padfone Infinity (Phone only)

SmartSupport Plus consist of Device Replacement/Swap, Data Protection and Mobile Tech Support.