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SmartSupport

Swap your phone with SmartSupport. No questions asked.

Service Overview


Live your mobile life to the fullest with SmartSupport as your back up plan!  The SmartSupport App keeps your precious photos, videos and contacts secure, while providing a speed dial to your own personal tech expert. And, with the 4 hour turnaround time* for device delivery, staying connected has never been easier.

Sign up for SmartSupport at any StarHub Shop and Exclusive Partner Outlet now.

For existing SmartSupport subscribers, log in to the SmartSupport online portal.

Features

Device Replacement

Replace or swap your device up to 2 times a year^ with a same or similar device and your replacement device will be sent to you within 4 hours*

View the list of overseas destinations.

^You will be entitled to a maximum of 2 exchanges within a 12 month period, which commences from the delivery date of the first exchange.
*Your replacement device will be delivered to you via courier at a local address within 4 hours if your request is received between 8.00am and 2.00pm Singapore time, Monday to Saturday, excluding Public Holidays. Overseas delivery is available and is subjected to additional cost, delivery time and custom clearance.

Worry-free Data Protection

With StarHub’s SmartSupport, you can back up your content in the cloud storage and restore it anytime. You can even remotely lock your phone and wipe the data on your device to keep personal information protected.

Tech Support

Our dedicated mobile technical support specialists are always on hand to help solve your device issues online or over the phone.

How Does It Work?

Easy and Fast Replacement

Simply speak to our dedicated specialists to initiate a service request and your replacement phone will be in your hands within hours. Delivery to an overseas address can also be arranged. The cost of your replacement device will be based on the prevailing prices and sign-up rate for your current subscription plan.
 

Powerful Backup Tools

Install StarHub’s SmartSupport App on your phone via the SMS link sent to you after subscribing to SmartSupport. The SmartSupport App provides you with anti-virus functions to keep your device free from malware and threats. And you can remotely backup your contents (photos, videos and contacts), locate your device, and even delete contents from your device.
 

Help, Anytime You Need It

You can access the interactive guides with step-by-step instructions to help you resolve the most common device issues by logging on to the SmartSupport online portal.

Sign up for SmartSupport at any StarHub Shop and Exclusive Partner outlet now.

How Much Is It?

Getting Started

Step 1: Sign up for the SmartSupport Value-Added Service when you purchase a new mobile at any StarHub Shop or Exclusive Partner outlet

Step 2: Access the SmartSupport App preloaded or download via Google Play or App Store

Step 3: Log on to the SmartSupport online portal

 

Choose from any of these two price plans to suit your needs

Service Fee
Monthly Subscription SmartSupport Basic SmartSupport Plus 
$10 $12
Device Replacement or Swap (Up to 2 times a year^) 
Device RRP* SmartSupport Basic / SmartSupport Plus
Swap Fee Replacement Fee
≤$250 $25 $75
$251 - $500 $50 $150
$501 - $750 $100 $300
≥$751 and above $130 $400
Data Protection
Service SmartSupport Basic SmartSupport Plus
Data back up √  √  
Remote locate, lock and wipe √ 
Anti-virus & Safe Browsing √ 
Tech Support
Period SmartSupport Basic SmartSupport Plus
Monday to Sunday, daily X

^You will be entitled to a maximum of 2 exchanges within a 12 month period, which commences from the delivery date of the first exchange.

*Device RRP is the recommended retail price of your device (excluding GST) on the date you purchased from StarHub.