Terms and expressions used in the General Terms and Conditions shall have the same meanings and construction in these Terms and Conditions.

SIM Card Replacement

Call 1800-822-6868 or 65 6822 6868 (overseas) for 2-hour Express SIM Card Replacement and Delivery when you misplace your handphone (including Weekends and Public Holidays).

  • A replacement SIM card fee of S$37.45 (w GST) will be waived for Platinum Club member and Platinum Club family members.
  • Delivery Schedule: 9am - 8.30pm (for weekdays, weekends and Public Holidays)
  • Cut off time for Delivery Request: 6.30pm (for weekdays, weekends and Public Holidays)
  • The 2-hour Express SIM Card Replacement is subject to our technicians' availability and volume of requests for the day.

Exclusive Invites to StarHub Product Launches and Events

  • Invitations are issued at StarHub's sole discretion and subject to availability. StarHub does not guarantee that any member is able to obtain an invitation for any particular product launch or event.
  • Platinum Club member must present the original copy of StarHub's invitation and his/her Identification Card or Passport for verification when attending the product launch or event, or collecting the tickets for the product launch or event.
  • If tickets are issued to a member pursuant to an invitation, they are non-refundable and non-exchangeable for cash or otherwise. Tickets will not be reissued if lost, stolen or destroyed.

Enjoy fee waivers when you activate any Value Added Services or require any FREE Installation*, Service Call and Delivery service from StarHub

  • Savings and waivers are not valid with any other on-going promotions, discounts, or rebates.

*FREE Installation does not include cabling installation.

15% Discount on Handphone Accessories at StarHub Shops

  • Handphone accessories are subject to stock availability.
  • Discount is not valid with any other on-going promotions, discounts, or rebates.

Exclusive Merchant Offers and Rewards

  • StarHub does not guarantee, warrant nor bear liability regarding the quality, performance or safety of any products or services offered by a merchant.
  • Merchant's terms and conditions apply, members should check with respective merchants for details.

8-days Handphone Exchange Program

  • Only handphones with manufacturer defect are eligible for exchange. Request for handphone exchange due to abuse, negligence or other causes by the member will not be accepted.
  • 8-days Handphone Exchange is not applicable for iPhone and iPad.