Payment Related FAQ

GIRO

1. How long does it take to process my GIRO application?

It will require 4-6 weeks upon receipt of StarHub GIRO application form after you have mailed to us.

DBS or POSB bank account holders who have applied for GIRO via DBS iBanking website, AXS station or StarHub shop’s NETS terminal will have their applications processed in 3-4 working days.

A system generated letter of notification will be sent to you once your GIRO application is approved by your bank.

2. Can I check my GIRO application status via SMS?

Yes, you can. Simply key <NRIC>, GIRO, <StarHub Account No> and send to 2455

Example : S1234567A, GIRO, 1.12345678

3. I already setup GIRO arrangement, when will my payment be debited from my bank account?

If you are enrolled in the recurring GIRO payment, your monthly payment will automatically be debited from your Bank account on your StarHub bill due date. If that day falls on either a weekend, bank holiday or public holiday, your payment will be debited on the next working day.

You should continue to pay for your outstanding bill until the message “The total outstanding balance will be deducted from your XXXXX via GIRO on dd/mm/yy.” appears in your bill.

4. Why was the GIRO deduction unsuccessful when there are sufficient funds in my bank account?

Unsuccessful GIRO deduction could be due to a few possible scenarios. Some of the common GIRO deduction rejection reasons by the banks are:

  • Deduction amount has exceeded the limit set.
  • Existing GIRO arrangement is terminated at the bank end.
  • Incoming fund not cleared.

Due to Bank Secrecy Act, the banks will not disclose the actual reason to us. Please contact your bank directly to find out more.

5. Why did the payment method of my StarHub billing account changed from GIRO to Cash?

GIRO arrangement will be terminated if the deduction is unsuccessful with the same rejection reason from your bank for 2 consecutive billing cycle.

 

Credit Card

6. Can I use Diners Club cards for payment of StarHub bills?

As part of our efforts to streamline our payment processes, we will no longer accept bill payment using Diners Club cards from 1 September 2016.

For existing customers who are on recurring Diners Club payment arrangement, we will be contacting you via letter to make alternate payment arrangement.

7. What are the other available payment options available for customers?

StarHub offer various ways of paying your StarHub bills at your convenience. You can refer to the list of bill payment options available via our website www.starhub.com/payment.

8. How long does it take to process my recurring credit card application?

The processing of the recurring credit card application will take approximately 3 working days upon receipt.

A system generated letter of notification will be sent to you once your recurring credit card application is approved.

9. I already setup recurring credit card arrangement, when will my payment be charged to my credit card?

If you are enrolled in the recurring Credit Card payment, your monthly payment will automatically be charged into your Card account on your StarHub bill due date. If that day falls on either a weekend, bank holiday or public holiday, your payment date will occur on the next working day.

You should continue to pay for your outstanding bill until the message "The total outstanding balance will be deducted from your Credit Card account XXXXX on dd/mm/yy.” appears in your bill.

10.  Why was the recurring credit card deduction unsuccessful?

Unsuccessful credit card deduction could be due to a few possible scenarios. Some of the common credit card deduction rejection reasons by Card Issuers are:

  • Declined.
  • Pick up card (customer report loss of card/stolen card).

Due to Bank Secrecy Act, the banks will not disclose the actual reason to us. Please contact your bank directly to find out more.

11.  I just realised that my credit card tagged to my StarHub billing account has expired but why is it still able to deduct successfully every month?

As StarHub will continue to send the last updated credit card record to your nominated bank for deduction on each subsequent bill due date, the bank may, at its discretion, approve or reject any invalid information on the instruction. Please update us via payment stub promptly should you have receive a new Card Expiry Date. If you are Hub iD customer, please update via My Account. Should you have any enquiry on your card deduction status, please contact your Card Issuing Bank for assistance.

 
GIRO and Credit Card

12.  I just apply recurring payment using credit card or GIRO. Do I need to continue pay through current payment arrangement for my current monthly bill?

Please continue to pay your bill via current payment arrangement until you have been notified that your recurring payment application has been approved. You may refer to www.starhub.com/payment for alternative payment options. Generally, the change in payment arrangement will take effect from the next billing cycle.

13.  What are the benefits of paying my StarHub bills via Recurring Credit Card or GIRO?

Recurring bill payment is fast, easy and a great way to simplify your busy life. There are a number of benefits when your account is on recurring payment arrangement:

  • Hassle-Free.
  • No worry about late payment.
  • No need to queue for bill payment.
  • Saves Time.
  • Free 100 SMS/MMS for StarHub mobile postpaid consumers.

For more information on application methods, please visit following website: