What is PRS (Premium Rate Services) Barring?
PRS Barring refers to a value-added service use to bar content and/or a service offered by StarHub and/or other 3rd party providers. PRS Barring allow customers to bar a specific mobile number from subscribing to chargeable mobile content such as: Content Downloads (Ringtones), SMS quizzes, Direct carrier billing services such as: Apps stores (Apple, Google play, Microsoft, 3rd party goods providers) and Games providers etc without charges.
What types of PRS Barring are available?
- 3rd party PRS barring - Customers that request for 3rd party PRS Barring will not be able to access 3rd party providers’ content services, but will still be able to access StarHub services
- Full PRS barring - Customers that request for Full PRS Barring will not be able to access both 3rd party providers content services as well as StarHub services
How can I subscribe to PRS Barring?
You can subscribe PRS barring via SMS, My StarHub App and My Account.
Steps to subscribe via SMS:
Activation and Deactivation of the service can be requested through SMS
- To activate 3rd Party PRS Barring only
- SMS <BARPRS> and send to 6757
- To activate Full PRS Barring (including StarHub Services)
- SMS <BARSTARHUBPRS> and send to 6757
- To deactivate PRS Barring
- SMS <UNBARPRS> and send to 6757
- SMS <UNBARPRS> and send to 6757
Steps to activate PRS Barring via My Account
1: Click on “Service Setting” - Manage Premium Rated Services.
2: Click on “Full PRS Barring” on the mobile number you want to activate.
Steps to activate PRS Barring via StarHub app
1: Select “More.
3: Select the postpaid mobile number.
4: Scroll the page down and click on 'Manage Premium Rated Services' and you will be directed to the barring options.
5: Select the barring options accordingly.
What are the StarHub services that will be affected if I request for Full PRS Barring?
Below is one of StarHub Services that will be affected in the case of Full PRS Barring
- Direct carrier billing (Apple, Google, Microsoft & 3rd Party good providers)
How do I deactivate PRS Barring?
You can deactivate PRS Barring via My StarHub App.
Log in and follow these steps:
- Tap on “Mobile”
- Select the postpaid mobile number
- Tap on the three dots on the right side of the page
- Choose "Plan details" then "Manage Premium Rated Services"
- Select "Deactivate PRS Barring" and submit
In case you encounter an error while using the app, contact us through Facebook or WhatsApp for further assistance.
Are there any charges associated with using this service?
Barring request will be offered without any charges.
After being barred, will I still be able to login to a service to browse (or take other non-payable actions)?
Customers are able to browse through our service even though Full PRS Barring has been requested. However, all purchases will not be allowed.
