e-Receipt
Why is StarHub moving to digital receipt?
While paperless billing is not new at StarHub, paper bills will soon be a thing of the past as we move to be fully digital. With most of our services moving to automated, recurring charges or upfront monthly payments, monthly renewals will soon be seamless and fuss-free.
Check your transaction history via the StarHub app any time, anywhere for services with upfront payments such as Star Plan or Unlimited+ Plan monthly charges. For services that involve bills, you can download your bill via the StarHub app or check your email for your e-bill instead.
How can I check my e-receipt?
Open the StarHub app and follow these steps:
- Pay > Select a service > Payment and Transaction > All transactions
- Simply select a transaction, and the PDF e-receipt will be ready for your review.
Do I need a login and password, to view my e-receipt?
Yes, you will need to login with your email (Hub ID) and password to access your e-receipt on the StarHub app or website.
Can I print my bill myself?
Yes. You can download your e-receipt as a PDF from the StarHub app and print it at home.
How will I know how much to pay and by when?
You may view your monthly payment in your mobile service dashboard within the StarHub app. We'll show you when your next payment is due. Once you've made a successful payment, you can then view the full e-receipt in the StarHub app or on starhub.com.
Will I be able to pay the way I pay today?
You will be able to pay by GIRO and credit card on the StarHub app.
Call our hotline at 1633 (or +65 6820 1633 from overseas), visit any StarHub store or follow the step-by-step guide to setup your GIRO or credit card payment.
How far back can I see my past bills?
You can view your bills from the past 6 months in the StarHub app.
Can I ask for a printed bill to be mailed to me?
Yes we offer a bill printing service that is chargeable at $5.35 per request. Should you require this service each month, please reach out to us each month to request your bill printed and mailed to you.
I have more questions on this. Who can I speak to?
Get help anytime via our hotline at 1633 (or +65 6820 1633 from overseas), visit a StarHub shop, or ask a family member to help you set up the StarHub app. Our staff is happy to walk you through it step-by-step.
I am taking care of a senior, how can I receive notifications of deduction?
You can update your details in the StarHub app, on the StarHub website, or at any StarHub shop.
For the quickest option, login to the StarHub app and select More > under Hub ID information at the top, tap Manage Account > select a service > Contacts.
Account
How can I update my mobile number or email address?
You can update your details in the StarHub app, on the StarHub website, or at any StarHub shop.
For the quickest option, login to the StarHub app and select More > under Hub ID information at the top, tap Manage Account > select a service > Contacts.
