StarHub is upgrading your current mobile plan to a new plan with even better value. The upgrade is completely free, and your monthly subscription price remains exactly the same.

We are always working to give you a better experience. With your new plan, you'll enjoy enhanced benefits, including more local data, built-in roaming data, plus unlimited calls and SMS when you're travelling. With upfront monthly payments, zero bill shock is guaranteed. Please refer to the plan entitlements summary in the upgrade information page for the full details of what's included in your new plan.

You would have received a notification via SMS and your StarHub app inbox 7 days before your upgrade is scheduled. Your upgrade will take place automatically on your plan renewal date, with no action needed from you.

Note: If you purchase any new add-ons within this 7-day window, your plan upgrade will be deferred to a later date.

Not at all! The upgrade is automatic and seamless, with no action required on your end. Sit back, we'll take care of everything.

Your mobile service will remain active throughout the upgrade process, although you may experience a few minutes of service disruption during the upgrade from 12am to 3am. On the day the upgrade is taking place, you may not be able to view your mobile plan or dashboard in the StarHub app while the upgrade is in progress. Rest assured that your mobile dashboard will be available after the upgrade is complete.

You'll receive a confirmation notification via SMS and email once your upgrade has been successfully completed. You can also check your StarHub app to view your inbox and account status.

Each mobile line is upgraded based on its own billing cycle and plan type. If you have similar lines that share the same cycle, they may be upgraded together — otherwise, are likely to be upgraded on different dates. You'll receive a separate notification for each line being upgraded, so you'll always know exactly when each upgrade is happening.

Absolutely! If you have multiple mobile lines eligible for the upgrade, you'll receive a separate notification for each one. Each notification is specific to an individual line and its scheduled upgrade date.

Not all lines may be ready for the upgrade just yet — some lines will be upgraded in the near future. Stay tuned for updates when it's their turn!

This upgrade is focused on your mobile line(s) only. Your other StarHub services are not affected for now, but do look out for future news from us as we continue to bring you the same great experience across all your services.

Not at all! This upgrade does not create a new contract, and your existing commitments remain exactly as they are.

The upgrade applies to all eligible customers on your current plan. While opting out of this upgrade is not an option, rest assured that you're getting an improved mobile experience with no price change and even more benefits. Your service will continue uninterrupted throughout the process.

Your existing contract will be discontinued as part of the upgrade. Your mobile service continues as normal on your new plan — there's nothing you need to do.

Don't worry, you will not be charged twice during the upgrade. 

While you may see 2 payments within a shorter time frame, rest assured that you will only be billed once for your existing plan on your billing due date, and once on the date your new plan cycle begins (all our contract-free plans are charged upfront to avoid bill-shock). 

You may refer to the link you received in your plan upgrade SMS to find out more about the specific dates of when your next payment will be!

Your monthly subscription fee remains exactly the same, until the day you decide to change your plan to another one. You're getting more value and no bill shock for the same price.

No. Your existing payment arrangement carries over automatically. There is nothing you need to do on the payment side.

With our new plans, payment will always take place at the start of each month's renewal cycle to prevent any bill shock. To find out more about about your specific upgrade and payment dates, head back to your plan upgrade details page - you can get there via the upgrade message in your app inbox.

After your upgrade, you'll be able to view an e-receipt after each payment is processed — instead of a bill before your payment is due. Your monthly charges remain exactly the same with no bill shock; you'll simply be able to retrieve the post-transaction receipt via the app once your payment has gone through. You can view all your past receipts anytime via the StarHub app.

With your new plan, your payment is processed automatically on your recurring payment date, followed by a confirmation e-receipt shortly after. Simply ensure your payment method is active and up to date, and we'll take care of the rest.

Once you've been upgraded, you'll start enjoying the entitlements in your new plan, so you won't incur any further PPU charges going forward. If you have any outstanding PPU charges from before your upgrade, these will appear on your next month's bill as usual, following your existing billing cycle. Simply settle this amount the same way you normally would — it'll be your final PPU bill.

Most add-ons that are no longer required with your new plan will be removed as part of this upgrade. To manage your add-ons, please head to your mobile dashboard in the StarHub app once your plan upgrade has been completed.

It will be discontinued when your new plan takes effect and you won't be charged going forward.

In many cases, you may not need a replacement — your new plan already includes features that were previously available only as paid add-ons on your old plans, such as Caller Number Display (now bundled at no charge) and roaming calls & SMS.

Built-in data roaming is one of the highlights of our new plans. Global roaming across 165 destinations is now included in all Plans with no hidden fees or excess charges. Once the roaming data available in your plan has been used up, your data roaming will simply pause until you purchase an affordable add-on data pack. This gives you peace of mind with zero bill shock.

Rest assured that your roaming service will not be disrupted during the migration process.

Yes. Local calls, SMS, and mobile data work seamlessly on your new plan. App-based calls (WhatsApp, Zoom, Telegram) continue to use your data allowance as before.

Yes — and you no longer need to pay for it separately. Caller Number Display is included in all our new Plans at no extra charge.

ScamSafe is bundled into your new plan as a standard feature. If you weren't previously subscribed to it, you'll now have it automatically. Simply activate your subscription to keep your device protected from scam calls & messages.

If your billing cycle changed as part of this migration, you'll be able to change your plan from the next renewal date onwards. This date is stated in your mobile dashbaord. 

No. Your existing SIM card will continue to work on your new plan. If you are on a 4G SIM card, you would need to upgrade to a 5G SIM to enjoy the full benefits of our 5G service.

If you are on a 4G SIM card, you would need to upgrade to a 5G SIM to enjoy the full benefits of our 5G service.

Absolutely — eSIMs are available for all our new plans. You can request an eSIM via the StarHub app. Simply head to your app home screen, tap on More, select SIM replacement and choose your intended mobile line to proceed.

If you're currently on an eSIM on an older plan, your eSIM profile will be seamlessly updated to reflect your new plan. There is no need to re-download or re-provision anything.

You may still be using an older 4G SIM card. Simply reach out to our HubCare team to find out if you're still on a 4G SIM and they'll also help guide you in arranging for a 5G SIM replacement at no extra cost.