What is Wi-Fi Assessment?
Wi-Fi Assessment is a Broadband Value-Added-Service (VAS) provided by our Hub Troopers to help you assess your wireless home network and recommend the optimum Wi-Fi point placement so as to get the most ideal network coverage.
What does the service consist of?
The service consists of:
- An assessment of your home network coverage with the use of enterprise grade Wi-Fi analyser
- Recommendation of optimum Wi-Fi point/s placement based on your home signal interferences and structural impediments
- A customized Wi-Fi report entailing your home Wi-Fi signal strength and optimum Wi-Fi point/s placement
How much do you charge for the service?
The service is offered at one time charge of $89.64. It does not include the purchase of equipment, installation of the equipment and other prevailing charges.
When can I take up the service?
Wi-Fi assessment can be taken up when you first sign up for your broadband service. This way, your network coverage can be optimised according to your unique floor plan.
What can I expect on the day of assessment?
On the day of assessment, a StarHub certified Hub Trooper will visit your home. Our Hub Trooper will:
- Measure your Wi-Fi signal strength at every room with use of enterprise grade Wi-Fi analyser
- Recommend the optimum placement of router or mesh based on your in-home structural limitations and source of interferences
- Present you a Broadband Connectivity Report entailing the Wi-Fi measurement at every room and a drawn floor plan with recommended Wi-Fi point/s placement
- If required, Google Wi-Fi mesh technology can be demonstrated to assess the extended Wi-Fi coverage in your premise
What is the Wi-Fi analyser tool used for the service?
Our Hub Trooper is equipped with enterprise grade tool, Netscout’s AirCheck G2 Wireless Tester to measure the Wi-Fi signal at your home. Netscout specialises in network performance management products and AirCheck G2 Wireless Tester is a purpose built hardware to perform detailed Wi-Fi analysis.
Can I get the Hub Trooper to return for more assessments?
No, the Hub Trooper will not be able to return for more assessments as Wi-Fi Assessment is a one-time service. You will have to sign up for the service again for subsequent assessments.
How do I sign up for Wi-Fi Assessment?
You can call 1630 (Mondays - Sundays, 9am - 8pm) or head down to any StarHub Shop to make a Wi-Fi assessment appointment.
