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Registration for Rebate: 15 April 2020 Home Broadband Network Incident
You will receive an acknowledgement email once you complete the online submission. You will receive an email before your May bill to confirm the successful application of your rebate onto your May 2020 bill.
The one-time 20% rebate will be credited and shown on your May 2020 bill, and the 20% rebate will be before GST.
You can register for the one-time 20% rebate for all the Home Broadband accounts registered in your name, as long as you were affected by the home broadband service disruption on 15 April 2020.
Yes, you can register for the one-time 20% rebate for all Home Broadband services under the same account and the one-time 20% rebate will be applied to all the Home Broadband services affected. If you have more than one account with Home Broadband services, please submit one claim for each account on our webform before 26 April 2020.
The 20% rebate applies to the Home Broadband portion of the bundle. Depending on the version of your HomeHub bundle, the Home Broadband fee can constitute between 48% to 58% of the total bundle.
This could happen if the email address entered was incorrect. Please submit the claim again with the correct email address.