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Combating Phishing
Some customers have received an email supposedly from StarHub telling them that they paid their bills twice and they need to click on a link to provide their details and get a refund.
I received an email from My StarHub <maintenance@starhub.com>. Is this an official StarHub email address?
No, maintenance@starhub.com is not an official StarHub email address. Please ignore any messages you receive from this address. Do not click on any link on the message to prevent revealing personal and sensitive information.
The email from My StarHub <maintenance@starhub.com> said that I should get a refund because I paid my bill twice. Can I really claim a refund?
No, this is a scam attempting to get your personal information through what appears to be a legitimate email. You can check your account balance on StarHub App or My Account to confirm if you have excess payment.
What can I do to protect myself from email scams?
Please be vigilant and check the credibility of the email before clicking on anything. Never share your PINs, OTPs, and other personal and sensitive information with anyone.
Phishing Examples
Emails
Some phishing emails are crafted to look like there is something wrong with your billing information. You will notice that the sender’s email address is not an official StarHub email address.
Upon clicking the link, it will redirect unsuspecting recipients to a website that looks like our Hub iD login. You should NOT click on the link.
Reporting Phishing Emails to StarHub
Please note that the provided information, including personal data if any, would be used for investigation purposes.
Exporting email from Outlook client
Click “New Email” to compose a new message.
Select the suspicious email from your inbox, then drag and drop it to the message window.
The email will be attached to the new message.
Send the email to report-phish@starhub.com.
Exporting email from Outlook Web App on a browser
Click “New Email” to compose a new message.
Select the suspicious email from your inbox, then drag and drop it to the message window.
The email will be attached to the new message.
Send the email to report-phish@starhub.com.
Exporting email from Hotmail in a browser
Click “+New message” to compose a new message.
Select the suspicious email from your inbox, then drag and drop it to the message window.
The email will be attached to the new message.
Send the email to report-phish@starhub.com.
Exporting email from Gmail in a browser
Open the suspicious email received. Click on the “More” icon above the message pane.
In the dropdown menu, select Download message.
Save the email message on your computer.
Click Compose” to compose a new message on the left top corner.
Click the attachment icon.
Select the email message you have just saved and attach it to your new message.
Send the email to report-phish@starhub.com.
Exporting email from Yahoo Mail in a browser
Open the suspicious email received. Click the “More” icon above the message pane.
In the dropdown menu, select View Raw Message.
A new tab opens containing your message. Right click on the window and select “Save as”.
Save the file on to your computer.
Click “Compose” to compose a new message.
Click the attachment icon.
Select the file you have just saved and attach it to your new message.
The file is attached to the email. Send the email to report-phish@starhub.com.
