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It’s easy! You can simply sign up for or recontract to any eligible 2Gbps Broadband plan and include a Smart WiFi Pro router to get the free Xiaomi Robot Vacuum S10+, while stocks last! Please refer to eligible plans below or here.

*Limited to 1 free premium per customer per service address. Not eligible in conjunction with other free device promotions.

It’s totally hassle-free! The free Xiaomi Robot Vacuum S10+ will be delivered to the address of your installed broadband service at no cost by our appointed courier company. You will receive a WhatsApp message from the courier company within 7 working days of your order completion/successful service installation date. You can arrange your preferred delivery date and time directly with the courier company.

The delivery schedule starts at 10 am and ends at 8 pm daily.

Please reach out to the courier company on the number they first contacted you with to request any modification to your agreed date or time of delivery.

Rescheduling the delivery appointment for your free robot vacuum to be sent to the address of your installed broadband service is free as long as the courier company has not already attempted to make the delivery.

Make sure to reschedule at least 2 working days in advance of your scheduled delivery for the courier company to make the necessary logistic arrangements.

Please contact the courier company at least 2 working days before your scheduled delivery for them to make the necessary logistic arrangements.

The courier company will contact you again within 3 working days to arrange another delivery. Subsequent deliveries will be chargeable at $59.40 (with GST) per trip by the courier company, payable directly to the delivery person by cash or PayNow. Re-delivery date and time will be subject to slot availability.

Yes, you can designate someone else to receive the free Xiaomi Robot Vacuum S10+ on your behalf if it is being delivered to the same address where your broadband service is installed.

If you have requested for the robot vacuum to be sent to a different address, the courier company will send you a blank copy of a letter of authorisation, which you will need to fill out and send back to them before the delivery appointment can be scheduled. Kindly also ensure that the person who will be receiving the robot vacuum on your behalf is ready with their original copy of NRIC for verification purposes during the delivery appointment. Do note that there will be an administration fee of $5.40 (with GST) for this arrangement, payable directly to the delivery person by cash or PayNow.

Yes, Xiaomi Robot Vacuum S10+ comes with a 1-year local warranty by the manufacturer. Please retain a copy of your service agreement as proof of warranty. For more information, you can visit Xiaomi’s official website.

If you have any issues with the Xiaomi Robot Vacuum S10+ or warranty, please contact Xiaomi via email at service.sg@xiaomi.com or call their Customer Service Center at 800-852-8196 (Monday to Friday, 9 am - 6 pm).

Kindly ensure that you check your free robot vacuum upon delivery. StarHub will not be liable for any defects of this premium.

You will get the following with the free Xiaomi Robot Vacuum S10+:

• 1 Main unit
• 1 Docking station
• 1 Power adapter
• 1 Water tank
• 2 Mop pads
• 1 Cleaning brush 
• 1 User manual
• 1 Quick start guide

Please refer to the service agreement to ensure that you signed up for the free Xiaomi Robot Vacuum S10+ promotion. If confirmed, you can expect a WhatsApp message from the courier company within 7 working days of your order completion/successful service installation date

Please refer to the service agreement to ensure that you signed up for the free Xiaomi Robot Vacuum S10+ promotion. If confirmed, kindly allow 7 working days from your order completion/successful service installation date for the courier company to contact you about the delivery of your free premium.

If you have previously received an SMS about the free robot vacuum, you can contact the courier company directly on the number provided to check the status of the delivery.