How can we help you today?
Get Support on Star Plan /5G Unlimited+ /5G Platinum
5G Unlimited+ and 5G Platinum
What are the support options available for my 5G Unlimited+ Plans?
Enjoy reliable support anytime. You can chat with our HubBot via the StarHub app 24/7, call 1633 to speak to our HubCare team, or visit any StarHub Shop for in-person support.
Can I still call the hotline for support on my plan?
Yes. All customers on 5G Unlimited+, 5G Platinum, 5G Lite, 5G Senior, and 5G Data Only plans can reach HubCare, our customer support team, through the hotline at 1633 for any support enquiries.
Can I visit a StarHub Shop for assistance?
Yes, you may visit any StarHub Shop if you prefer in-person assistance. Our retail staff will be happy to help with plan enquiries and service support.
Does the chat support on StarHub App have operating hours?
HubBot, our 24/7 virtual assistant on the StarHub App, is available around the clock so you can get help anytime you need it.
What kind of issues can I get help with through the StarHub App or hotline?
You can chat with HubBot or call our HubCare team at 1633 for support on billing, plan renewal, add-ons, data usage, and technical matters related to your mobile service. For device repairs or trade-ins, please visit our shops.
Where can I find all support information for my plan?
You can find all support details, including chat links and store locations, under the 'Support' section in the StarHub App or on our website’s Contact Us page.
Star Plan
What are the support channels for Star Plans?
HubBot, our virtual assistant is here for you 24/7. Chat with HubBot on the StarHub app.
How do I raise a concern on StarHub app?
If you need assistance related to Star Plan, you can reach out to HubBot via the StarHub app. HubBot is available 24/7 so you can get your answers right away.
Can I call in to the StarHub hotline for support?
If you need assistance related to Star Plan, you can reach out to HubBot via the StarHub app. HubBot is available 24/7 so you can get your answers right away.
Hotline assistance is not available for queries related to Star Plan.
I have issues with other StarHub products (mobile plan with contracts, broadband). Can I also seek support via the chat on StarHub app?
You can start a chat with HubBot via the app for assistance with your issues.
Alternatively, head over to our 'Contact Us' page to get in touch with our HubCare team.
I have issues with other StarHub products (mobile plan with contracts, broadband). Can I also seek support via the chat on StarHub app?
You can start a chat with HubBot via the app for assistance with your issues.
Alternatively, head over to our 'Contact Us' page to get in touch with our HubCare team.
Can I also enquire about Star Plans on a call with a HubCare consultant after enquiring on other StarHub products?
Yes, you may contact our HubCare hotline, at 1633, to get assistance with your queries related to Star Plan.
Does the Star Plan customer care chatbot have operating hours?
Our HubBot is available 24/7 on the StarHub app.