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CIS - Getting Started



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1
What is StarHub’s Corporate Individual Scheme (CIS)?  

StarHub’s Corporate Individual Scheme (CIS) is an employees’ benefit programme. CIS customers can sign up for a consumer (individual/personal) line and get discounts on handsets and the monthly plan subscription.


2
How do I make online purchases?

Simply visit the StarHub Online Store to shop online. 

Here's how you get started:

  •  Log in to your Hub ID account.
  • Don't have a Hub ID? Sign up here 
  • Choose your product and customise your order.
  • Review your order
  • Enter your unique company promo code to enjoy your discount offer; then confirm and proceed to checkout.
  • Enter your delivery address or select pick-up in store and select your preferred delivery or pick up date.

3
What products or services can I buy from the online store?

Currently, the online store features only mobiles and tablets that come with plans. We will be updating the store constantly with new products though, so do check back often.


4
Where do I view the latest CIS/Corporate promotions?

To view the latest CIS/Corporate promotions, please visit: https://www.starhub.com/personal/mobile/cis.html.


5
How do I update my email or password?
  1. Log in to your Hub iD Account with your Hub iD at www.starhub.com/hubid
  2. If your Hub iD is an email address:
    Go to ‘Update Profile’ and update your Hub iD with a valid email address.
  3. If your Hub iD is not an email address: 
    Go to My Account followed by ‘Settings’.

6
Must I have a credit card to buy from the StarHub Store?

We accept both debit and credit cards (MasterCard and VISA) issued by banks in Singapore for payments made in the StarHub Store. Service-related StarHub subscriptions will be charged to your StarHub bill.


7
What are the benefits of being a CIS customer?

As a CIS customer, you will enjoy preferential mobile subscription rates and exclusive handset deals.


8
How do I sign up as a CIS customer?

Simply approach any of our Hub Consultants at any StarHub outlet and produce your staff pass, latest payslip or HR issued letter for verification during point of sign-up to check your eligibility.


9
How many CIS lines can I sign up?

Your subscription eligibility is based on the eligibility assessment that StarHub will conduct at the point of sale. CIS customers can sign up to 4 CIS lines (a 24-month equipment contract will apply for each line). For any eligible additional lines, you will not be eligible for further CIS discounts. For NTUC Union Members, this line count limit of 4 CIS lines apply.