How can we help you today?
Frequently Asked Questions for Apple Devices
Yes, you can. You may purchase the new iPhone 12 mini/ iPhone 12 Pro Max from 13 November 2020, 8am at our StarHub Online Store or from 9am at any StarHub Shop.
iPad and Apple Watch
Good news! The new iPad (8th Gen), Apple Watch Series 6 and Apple Watch SE are available at StarHub Online Store and selected StarHub Shops (Bugis Junction, Causeway Point, Jurong Point, NEX, Parkway Parade, Plaza Singapura, Tampines Mall, Waterway Point and Westgate).
The iPad Air (4th Gen) is exclusively available online at StarHub Online Store only. While stocks last!
We don't have any news to share at this moment regarding eSIM, but stay tuned.
The new iPad (8th Gen) will only be available in 32GB and 128GB. iPad (8th Gen) will be available in Gold, Silver and Space Gray.
The Apple Watch Series 6 and Apple Watch SE will be available in 40mm/44mm.
Apple Watch Series 6 will be available in Space Black Titanium, new Gold Stainless Steel, Silver Aluminium and Blue. While Apple Watch SE will be available in Silver, Gold and Space Grey. While stocks last!
Corporate Individual Scheme (CIS)
Yes, you can. Simply visit starhub.com/cis, enter your corporate email address or corporate/membership access code and complete your booking at the CIS Online Store. Please note that all correspondences will be sent to your corporate email address or registered email under the corporate/membership access code, and only employees of companies participating in StarHub’s CIS will be entitled to CIS benefits.
We will use it as a form of verification so that you can enjoy your CIS benefits.
The old SmartSurf/PowerValue/SmartSurf HD/4G plans/Unlimited Weekend Data/#hellochange plans are not available for re-contract.
You may renew your mobile contract to our Mobile+ plans that come with a huge bundled data, outgoing talktime, SMS and FREE Caller Number Display for 24 months.
For a limited-time period, you can enjoy FREE 12-month StarHub TV+ subscription.
This is due to Apple’s activation request# sent to Apple servers in the UK each time you:
- Turn on/off iMessage
- Turn on/off FaceTime
- Turn on/off iCloud
- Insert SIM card into iPhone (Removing and re-inserting will also trigger activation request for iMessage)
#Activation request is sent via international SMS @$0.15 to Apple Servers; including but not limited to the following UK numbers:
For more assistance, you may check out the dedicated Apple Support Platform here!