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Frequently Asked Questions for Samsung Galaxy Z Fold4 | Z Flip4 5G | Watch 5 Series Pre-order



1
When can I pre-order the new Samsung Galaxy Z Fold4 | Z Flip4 5G | Watch 5 Series with StarHub?

Good news! You may pre-order the new Samsung Galaxy Z Fold4 | Z Flip4 5G | Watch 5 Series at starhub.com/samsung from 10th August 2022, 9:00 pm to 1st September 2022, 11:59 pm. Hurry, while stocks last!


2
What are the pre-order exclusive(s) for the new Samsung Galaxy Z Fold4 | Z Flip4 5G | Watch 5 Series?

Pre-order the new Samsung Galaxy Z Fold4 | Z Flip4 5G | Watch 5 Series to receive the following FREE premiums!


Device Model

Pre-order Exclusives

Galaxy Z Flip4 5G

FREE $250 Samsung Online Store voucher

Galaxy Z Fold4 5G

FREE $300 Samsung Online Store voucher

Galaxy Watch 5 Series

FREE $60 Samsung Online Store voucher



A redemption card will be delivered together with your device between 26th to 27th August 2022 upon successful online pre-order. Kindly follow the instructions on the redemption card to claim your FREE premiums by 31st October 2022 via the Samsung Members App or Samsung redemption website.


3
How can I redeem the Samsung eStore voucher?

To redeem, you can scan the QR code that is printed on the redemption card and follow the step-by-step guide.


4
What do I need to prepare for the new Samsung Galaxy Z Fold4 | Z Flip4 5G | Watch 5 Series pre-order?

For a smooth pre-order transaction, please prepare the following:

  • Step 1: Have your Hub iD ready. If you don't have one, please visit starhub.com/hubid to register.
  • Step 2: Download My StarHub App to check your recontract eligibility and ensure there’s no outstanding bill.
  • Step 3: Prepare your NRIC or FIN document if you are required to upload it for verification.
  • Step 4: Ensure you’ve cleared your browser cache.

5
How much will StarHub be selling the new Samsung Galaxy Z Fold4 | Z Flip4 5G | Watch 5 Series?

You can find out more about the pricing of Samsung Galaxy Z Fold4 | Z Flip4 5G | Watch 5 Series at starhub.com/samsung.


6
What is the internal memory capacity for the new Samsung Galaxy Z Fold4 | Z Flip4 5G?

The Samsung Galaxy Z Flip4 5G is available in 128GB, 256GB and 512GB, while the Samsung Galaxy Z Fold4 5G is available in 256GB and 512GB


7
What are the available colours for the new Samsung Galaxy S22 Series 5G | Tab S8 Series 5G?

Device Model

Colours Available

Galaxy Z Flip4 5G

Graphite, Pink Gold, Bora Purple, and Blue

Galaxy Z Fold4 5G

Phantom Black, Graygreen, and Beige

Galaxy Watch5 40mm

Graphite, Pink Gold, and Lavender

Galaxy Watch5 44mm

Graphite, Sapphire, and Silver

Galaxy Watch5 Pro 45mm

Black Titanium and Grey Titanium


8
What are the payment modes available for the new Samsung Galaxy Z Fold4 | Z Flip4 5G | Watch 5 Series pre-order?

Payment can be done with Visa or Mastercard.


9
Can I preorder the new Samsung Galaxy Z Fold4 | Z Flip4 5G | Watch 5 Seriesetails class="sh-collapsible-details" at $0 upfront?

Yes, the $0 upfront EasyGo payment plan will be available during pre-order.


10
I already have an EasyGo payment plan on my mobile phone purchased from StarHub. Can I still buy the new Samsung Galaxy Z Fold4 | Z Flip4 5G | Watch 5 Series on the EasyGo payment plan?

The number of EasyGo payment plans a customer may sign up for varies as it’s subject to each customer’s eligibility. To check your eligibility, head over to our Online Store, log in with your Hub ID, and select the Monthly Equipment Instalment plan option. If you’re eligible, you’ll be able to complete your transaction. Find out more about EasyGo here.


11
I registered my interest for the new Samsung Galaxy Z Fold4 | Z Flip4 5G | Watch 5 Series and I am availing of the device via EasyGo. How will I get my $80 rebate if I do not have a promo code?

If you registered your interest and wish to check out your new Samsung device through EasyGo, no promo code is needed for you to enjoy your $80 rebate. The rebate will be credited and reflected in your StarHub bill within two billing cycles. 


12
When can I receive the new Samsung Galaxy Z Fold4 | Z Flip4 5G | Watch 5 Series?

Your new device will be delivered on 26th or 26th August 2022 upon successful online pre-order.


13
I have more than one mobile line that is eligible for contract renewal. Can I pre-order the new Samsung Galaxy Z Fold4 | Z Flip4 5G | Watch 5 Series for all my mobile lines?

Yes, you may pre-order the device with all your mobile lines that are eligible for recontract.


14
Can I renew my existing mobile line with the new Samsung Galaxy Z Fold4 | Z Flip4 5G | Watch 5 Series?

Yes. Please check your mobile recontract eligibility via My StarHub App and you may choose to sign up or renew your mobile contract with our 2-year plans. If you’re on a 4G SIM Only plan, you can also pre-order by upgrading to our 2-year plans with handset.


15
Can I use my Hub Club annual upgrade benefits for early recontract fee waiver?

Yes, you can use your Hub Club annual upgrade benefit if you have not utilised it in the last 12 months. Please visit starhub.com/membership for details.


16
Can I renew my mobile line which is currently enjoying a bill rebate?

Yes, you can renew your mobile line to purchase the new Samsung Galaxy Z Fold4 | Z Flip4 5G | Watch 5 Series. However, do note that you will no longer be able to enjoy your existing bill rebate upon the renewal of your mobile contract.


17
Can I use the StarHub recontract voucher when renewing my StarHub Mobile line?

Yes, you may use your recontract voucher. Do check out the full list of Terms and Conditions here.


18
Can I trade in my existing phone when I buy the new Samsung Galaxy Z Fold4 | Z Flip4 5G | Watch 5 Series with StarHub?

Trade-in of mobile handset/device will not be applicable for this pre-order. However, you may trade in your mobile device at any StarHub Shop from 2nd September 2022 to offset it against the device cost.


19
Can I amend my booking details to change to another mobile line/device model/ delivery date after completing the booking?

We are sorry to inform you that once the order has been submitted, we are unable to make further changes to it.


20
I did not manage to pre-order the new Samsung Galaxy Z Fold4 | Z Flip4 5G | Watch 5 Series. How can I get one?

The new Samsung Galaxy Z Fold4 | Z Flip4 5G | Watch 5 Series is also available for purchase from our StarHub Online Store or any StarHub Shop from 2nd September 2022.



Corporate Individual Scheme (CIS)


1
Can I enjoy my Corporate Individual Scheme (CIS) benefits with the Samsung Galaxy | Tab S8 5G Series pre-order?

Yes, you can. Simply visit starhub.com/cis, enter your corporate email address and complete your booking at the CIS Online Store. Please note that all correspondences will be sent to your corporate email address or corporate/membership access code, and only employees of companies participating in StarHub’s CIS will be entitled to CIS benefits.


2
Why do I need to enter my corporate email address?

We will use your corporate email address or corporate/membership access code as a form of verification so that you can enjoy your CIS benefits with this pre-order.


3
What are the benefits of the Corporate Individual Scheme?

You may visit starhub.com/cis to find out the latest CIS benefits and offers.


4
Can I re-contract my existing SmartSurf/PowerValue/SmartSurf HD/4G plans/Unlimited Weekend data/#hellochange plans?

The old SmartSurf/PowerValue/SmartSurf HD/4G plans/Unlimited Weekend Data/#hellochange plans are not available for re-contract.


You may renew your mobile contract to our Mobile+ 2-year plans that come with huge bundled data, outgoing talktime, SMS and complimentary Caller Number Display for 24 months. For a limited time, you can also enjoy Disney+ on us, at no extra cost. Find out more about Mobile+ plans at starhub.com/mobile.