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How To Log In To My StarHub App
You can log in to My StarHub app using your Hub iD or StarHub mobile number. Mobile numbers under corporate accounts are not supported.
Log in via Hub iD
You can view and manage all your subscribed services and bills. The Hub iD belongs to the main account owner who signs up for all the services under his/her account.
Log in via StarHub mobile number
You can view and/or manage your own mobile service depending on your level of access.
By default, each StarHub mobile number login is assigned ‘Standard’ access. The main account owner can log in using their Hub iD to change the level of access of all mobile lines under the main account.
You can view and manage mobile services under the StarHub mobile number that you have logged in with.
The below services are not supported under ‘Standard’ access:
To have full access, please log in using your Hub iD.
You can view mobile services under the StarHub mobile number that you have logged in with and set your data usage alert settings.
The below services are not supported under ‘Basic’ access:
To view and manage all your StarHub services and bills, please log in using Hub iD.
If your mobile number is assigned ‘Standard’ access, you can only manage a specific list of services.
If your mobile number is assigned ‘Basic’ access, you can only view your mobile services and set your data usage alert settings.
You may inform the main account owner to change your access levels using Hub iD.
Currently, you can only log in via your mobile number for My StarHub app. To log in to other StarHub online portals (e.g. Online Store, StarHub Go, JuniorProtect portal), please log in using your Hub iD.