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Tourist eSIM
What is an eSIM?
An eSIM, or embedded-SIM, is a digital SIM that allows you to activate a mobile service on compatible devices, without the need to carry a physical SIM card.
What is the benefit of getting a Tourist eSIM plan?
Connect to Singapore's #1 awarded network and enjoy unbeatable coverage with our Tourist eSIM plan! With eSIM, there is no need for physical collection points, or switching out physical sim cards. You can simply buy online before your trip, download your eSIM QR code into your device and be connected instantly once you touch down in Singapore. Find out more at https://mystarhub.page.link/eSIM.
What Tourist eSIM Plan is available?
You can find more details on our Tourist eSIM plans here.
Where can I purchase a StarHub Tourist eSIM?
You can purchase a StarHub Tourist eSIM plan by downloading the StarHub App, and navigating to Shop > Plans > Tourist Plans.
Alternatively, click on this link using a mobile device to start.
What is Hub ID?
A Hub iD requires an email address that you register with us and acts as your single login credential to all StarHub digital platforms (app and web).
Create your Hub iD online or via StarHub App.
Why do I need a Hub ID when i buy a Tourist eSIM Plan?
Your Hub iD lets you manage your Tourist eSIM plan, check your plan usage, get Chat Support and also to re-send your eSIM QR code if required.
What phones support eSIM?
You can check if your phone is eSIM compatible from our list of supported eSIM phones here.
How do I download and install my Tourist eSIM using StarHub App?
If you've bought Tourist eSIM with our StarHub App, you can opt for a QR code to be sent to your email, and follow the instructions on the email to activate the eSIM on your mobile device.
Do make sure your phone is eSIM compatible before scanning the QR code. See our list of supported eSIM phones here.
What should I do if I fail to download the Tourist eSIM?
If you're having trouble downloading the Tourist eSIM, make sure the eSIM QR code hasn't been used before. Give it a few minutes or try scanning the QR code in a less crowded network.
I have downloaded the Tourist eSIM but why am I not able to surf internet or make call with it?
If you've downloaded the Tourist eSIM in your home country, keep in mind that you'll need to be in Singapore to activate the service.
How do I activate my Tourist eSIM?
For a seamless experience, ensure that you are connected correctly to the StarHub mobile network upon your arrival in Singapore. This will automatically activate the Tourist eSIM mobile service.
I have accidentally deleted the Tourist eSIM from my device. What should I do now?
You can scan the same Tourist eSIM QR code you received earlier from StarHub.
If you do not have your QR code, you can request it to be re-sent to your email address. Go to StarHub App:
- Select "Mobile Line Detail".
- Go to "More Action".
- Click on "eSIM QR code".
For this step, do make sure your device is connected to the internet through WiFi or mobile connection.
Can I switch the Tourist eSIM to another device?
To switch your Tourist eSIM to another device, follow these steps:
- Make sure both your old and new devices have internet connection.
- Remove the Tourist eSIM from your device.
- Wait for 5-10 minutes.
- Scan the QR Code you received earlier from StarHub.
Unable to find the QR code? No worries! You can request it to be re-sent to your email address. Go to StarHub App.
- Select "Mobile Line Detail".
- Go to "More Action".
- Click on "eSIM QR code".
For this step, do make sure your device is connected to the internet through WiFi or mobile connection.
The 14 days validity period had ended. Can I purchase Tourist eSIM again?
You will receive reminder notifications on StarHub App 3 days, as well as on the last day before your Tourist eSIM plan expires. This will give you ample time to purchase a new 14-day plan and continue enjoying our services after your current plan expires.
You can purchase a new Tourist eSIM plan with 14-day validity on the StarHub App here.
What happens after my Tourist eSIM Plan has expired?
You can purchase a new Tourist eSIM plan at any time, whether it's before or after your current plan expires.
Purchase a new plan here!
Who is eligible for Tourist eSIM?
What documents do I need to provide to purchase Tourist eSIM Plan?
To ensure a smooth process in purchasing the Tourist eSIM, you will need to have your passport ready for digital ID verification which can be completed in the StarHub App.
I did not receive the email containing the QR code for my Tourist eSIM. What should I do?
The email with QR code for the Tourist eSIM may take up to 5 minutes to arrive in your inbox.
If you still did not receive thereafter, you can request it to be re-sent to your email address. Go to StarHub App:
- Select "Mobile Line Detail".
- Go to "More Action".
- Click on "eSIM QR code".3.
Please make sure your device is connected to the internet via WiFi or mobile connection.
I have lost my Tourist eSIM QR Code. What should I do?
You can request for your Tourist eSIM to be re-sent to your email address. Go to StarHub App:
- Select "Mobile Line Detail".
- Go to "More Action".
- Click on "eSIM QR code".
For this step, do make sure your device is connected to the internet through WiFi or mobile connection.