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Nokia Beacon 2 is newer generation Wi-Fi 6 mesh router. It provides bigger bandwidth up to 1,800Mbps, enhanced coverage, and able to handle more client devices compared to Nokia Beacon 1 which is a Wi-Fi 5. In order to enjoy the full advantage of Wi-Fi 6, the client devices must be compatible with Wi-Fi 6.

You can purchase the Nokia Beacon 2 (Smart WiFi) at any StarHub retail shop for $121.12 (inclusive of GST) per unit. If you sign up for our broadband service or recontract, you can avail of a monthly instalment plan for the router.

The number of units needed depends on various factors such as housing type, size, and the usage. To get the best Wi-Fi coverage for your home, more units of Nokia Beacon 2 may be required.

You can refer to the following guidelines as a quick reference based on housing type and size.

Beyond 5 rooms (for example landed houses, penthouse), we recommend you to upgrade to a 2Gbps plan that comes with 2 dedicated lines and a Free Smart WiFi Pro.

Singapore households generally experience much higher 2.4GHz/5GHz interference due to high-density dwelling types. We are a relatively advanced population with many electronic gadgets and internet devices, and traffic congestion due to Wi-Fi interference is more common, hence the coverage area is lesser than what is published on the Nokia website.

Yes, you can replace your existing Google Wifi/Linksys EA7500/EA8100/Nokia Beacon 1 to Nokia Beacon 2, provided they are replaced entirely.

When you sign up for a new contract with Nokia Beacon 2, installation is free. Our Hub Troopers will assist with the installation of Nokia Beacon 2.

If you are an existing customer who has purchased Nokia Beacon 2 without recontracting, you may follow the below steps to set up your Smart WiFi at home.

Please go through the following steps to troubleshoot:

Step 1. Check that the connection is set up as following:

Step 2. Check if the power cord is plugged in properly and turned ON.

Step 3. Check that the LED on Nokia Beacon 2 is steady blue colour. Otherwise, press and hold the reset button at the back of Nokia Beacon 2 unit for 10 seconds to reset it. It may take several minutes for the LED to turn steady blue.

Step 4. Once the LED is turned ON and in steady blue, launch Nokia WIFI app to set up again.

If you still encounter problems with setting up Nokia Beacon 2, you may contact our Hub Consultants at 1633 for assistance.

Free installation service is provided when you sign up or recontract your Broadband/HomeHub + plan. For existing customers who purchase Nokia Beacon 2 without recontracting, the installation service is chargeable at a fee of $54.00 (inclusive of GST).

Yes, you may purchase additional units of Nokia Beacon 2 at any StarHub retail shops at $121.12 (inclusive of GST) per unit. Alternatively, you may call 1633 for assistance. If you request for onsite installation, a service fee of $54.00 (inclusive of GST) will be chargeable.

Follow the steps below to add additional Nokia Beacon 2 units.

Step 1. Position the additional unit of Nokia Beacon 2 at a desired location in your home and connect it to the power outlet.

Step 2. Power on the unit, LED will in blinking orange when it is ready to set up. It may take several minutes for LED to turn blinking orange.

Step 3. Launch Nokia WIFI app, select “Network” from the menu at the bottom, select “Wi-Fi points, selects Add Wi-Fi point. The app will guide you through the installation step by step.

Currently, it can support a maximum of 3 units of Nokia Beacon 2 which sufficiently covers most Singapore households. If there is a need for an even wider coverage, a combination of Nokia Beacon 2 with additional ethernet cables and switches can be utilized to expand the coverage.

Yes, however, StarHub does not sell the Nokia Beacon 3. For customers who purchase the Beacon 3 from a third-party vendor, StarHub will not cover the warranty and technical support for Beacon 3.

No, you do not need to reconfigure your account. Please take note of the following:

• Please ensure that the unit originally connected to the ONT/VeONT in the old address is the same unit that is reconnected to the ONT/VeONT in the new address.

• In order to yield the best connectivity among the units, make sure LEDs on all units lights up in blue after powering up. Otherwise, reposition the units in area that is unblocked and has less interference from electronic devices.

Customer can reach out to one of the following channels for assistance:

• Refer to the resources at Nokia WiFi Help Center at http://nokia-wifi.zendesk.com.

• Send email to wifi.care@nokia.com.

• Nokia WiFi in-app live chat (9 am – 2 am).

• Contact our Hub Consultants at 1633 for assistance.

Smart WiFi is covered under 2 years limited warranty from the date of issuance.

You can contact our Hub Consultants at 1633 to request for a replacement unit if your Nokia Beacon 2 is within the warranty period. Our Hub Troopers will deliver the replacement unit to your residential address that is registered under your StarHub Broadband service. Delivery fee of $12.96 (inclusive of GST) applies.

No, Google Wifi will not be compatible with Nokia Beacon 2. Hence, we do not recommend replacing a single unit of Google Wifi with Nokia Beacon 2.

The exchange of device within the limited warranty will be given with the following defects stated below:

• A failure to power up; or

• The Single Service Identification (“SSID”) is not being broadcast while the device is switched on.

No, terminating your StarHub Broadband service will void the warranty coverage of Nokia Beacon 2.

Our Hub Consultants will verify the authenticity of the device and will only be able to perform a 1-to-1 replacement at the registered address of the StarHub broadband subscriber.

Please note that the warranty will lapse if you cease to be a subscriber to StarHub Broadband service for any reason, or if the device is disconnected from StarHub Broadband service at the time of claim.

No, we only provide warranty for device(s) sold by StarHub.

Nokia Beacon 2 is Wi-Fi 6, hence it provides bigger bandwidth and enhance coverage compared to Nokia Beacon 1. Specification comparison below:

Wi-Fi 6 is newer generation of Wi-Fi, it provides bigger bandwidth, enhanced coverage and able to handle more client devices compared to Wi-Fi 5 by leveraging on advanced algorithm. Wi-Fi 6 is backward compatible with Wi-Fi 5. In order to enjoy the full advantage of Wi-Fi 6, the client devices must be compatible with Wi-Fi 6. There are many articles about Wi-Fi 6 and Wi-Fi 5 available in internet, you may refer to internet for more information.

Certainly. Nokia Beacon 1 users can upgrade to Nokia Beacon 2 by swapping entire set-up with Nokia Beacon 2. Nokia Beacon 1 and Nokia Beacon 2 cannot be mixed in the same set up.

Nokia Beacon 1 users can upgrade to Nokia Beacon 2 by swapping the entire set up with Nokia Beacon 2.