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Absolutely! Switching to any 5G Unlimited+ / 5G Platinum / 5G Senior Plan from your existing postpaid or prepaid mobile line is easy — just a few taps away on our StarHub app.

Yes, you can. Simply select "Port in from other telco" during the number selection and follow the on-screen instructions. Do note that your port-in request will be submitted after successful SIM card activation.

To port in a non-StarHub mobile line to a 5G Unlimited+ / 5G Platinum / 5G Senior Plan, select “Port in from other telco” during the number selection and follow the on-screen instructions. Do note that your port-in request will be submitted after successful SIM card activation.

You'll be notified via the StarHub app and an SMS when the port-in request is successful.

You can start using your 5G Unlimited+ / 5G Platinum / 5G Senior Plan upon successful SIM card activation. Do note that a temporary number will be assigned to your SIM card while the port-in request is still in progress. The port-in request will be submitted after successful SIM card activation. Do expect 3 working days for the port-in request to be completed.

Do refer to the notification on the StarHub app or SMS from us on the reason for your unsuccessful port-in request. Follow the instructions to re-submit your port-in request.

Yes, you can resubmit another port-in request.

If it has not yet been 3 working days since you submitted the request, your port-in is likely still in progress. Please allow up to 3 working days for your port-in to be completed.

You should be able to receive both calls and SMS on your port-in number with your existing mobile service provider. After successful port-in, you'll start receiving calls/SMS on your new plan.

You are unable to cancel your port-in request once it has been submitted.