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Port In to Star Plans



1
Can I port in my StarHub mobile line to a Star Plan?

Porting in from both StarHub postpaid and prepaid to Star Plan is not available at this moment.


2
Can I port in my non-StarHub mobile line to a Star Plan?

Yes, you can. Simply select "Port in from other telco" during the number selection and follow the on-screen instructions. Do note that your port-in request will be submitted after successful SIM card activation.


3
How do I submit a port-in request?

To port in a non-StarHub mobile line to a Star Plan, select "Port in from other telco" during the number selection and follow the on-screen instructions. Do note that your port-in request will be submitted after successful SIM card activation.

Porting in from both StarHub postpaid and prepaid to a Star Plan is not available at this moment.


4
How do I know if my port-in request is successful?

You'll be notified via the StarHub app and an SMS when the port-in request is successful.


5
Can I use my Star Plan immediately after successful port-in?

You can start using your Star Plan upon successful SIM card activation. Do note that a temporary number will be assigned to your SIM card while the port-in request is still in progress.

The port-in request will be submitted after successful SIM card activation. Do expect 3 working days for the port-in request to be completed.


6
My port-in request was unsuccessful. What should I do?

Do refer to the notification on the StarHub app or SMS from us on the reason for your unsuccessful port-in request. Follow the instructions to re-submit your port-in request.


7
Can I resubmit another port-in request after my first unsuccessful attempt?

Yes, you can resubmit another port-in request.


8
Why haven't I received any notifications on my port-in request?

A port-in request typically takes up to 3 working days to complete.


9
Will there be any delay in receiving calls/SMS while my port-in request is in progress?

You should be able to receive both calls and SMS on your port-in number with your existing mobile service provider.

After successful port-in, you'll start receiving calls/SMS on your Star Plan.


10
Can I cancel my port-in request?

You can cancel your port-in request if it's still in progress.

You will not be able to cancel your port-in request once it's been successfully completed.