Ask our chatbot

You'll be able to easily view and manage your Star Plan on the StarHub app, purchase instant add-ons, and get around-the-clock support from HubBot, our 24/7 virtual assistant - we got you sorted anytime, anywhere.

You can access your account by logging into the StarHub app with your Hub ID.

You can download the StarHub app from Apple App Store or Google Play Store.

You can log into the StarHub app with your Hub ID.

You can log into the StarHub app across multiple devices with your Hub ID.

From your StarHub app home screen, simply follow the steps below:

1. Tap on “More”.

2. Tap on “Manage account”.

3. Select a service.

4. Tap on “Marketing alerts”.

5. Check or uncheck the preferences and tap on “Update”.

Once updated, your preferences are locked in and you're good to go. 
Note: Your marketing preferences are shared across Star Plan and 5G Unlimited+ mobile numbers.

From your StarHub app home screen, simply follow the steps below:

1. Tap on “More”.

2. Scroll down and select “Data protection policy”.

3. Scroll down to “Do Not Call (DNC) Registry” and tap on “Manage now”.

4. Update every field and tap “Submit”.

We are notifying you as our system received a request to update your contact details.

1. You may submit the request again with the correct details.

2. Simply log in to the StarHub app:

• Go to “More” > “Manage account” > “Contacts” to update your contact details.
• For added security, we recommend resetting your Hub ID password:
• Simply tap on “Forgot Password” on the StarHub app login screen.

We understand this can be concerning and we take your account security very seriously. Here are the immediate next steps to secure your account:

1. Log in to the StarHub app, go to “More” > “Manage account” > “Contacts”, and ensure your contact details are updated correctly.
2. For immediate protection, please reset your Hub ID password by tapping “Forgot Password” on the app login screen.

If you notice any further issues, please reach out - we’re on it to help you investigate.

Ensure that you're using the right email associated with your Hub ID and the correct password. If you still encounter issues, try to log in again later or choose the "Forgot password" option to retrieve and reset your password.

You can change your email address on the StarHub app. Simply log in to your account and select "More" to manage your account. From there, follow the on-screen instructions to update your Hub ID email address.

1. Login to your account on the StarHub app, under "More" select "Manage account".

2. Select the service to continue.

3. Under the account information, select the pencil icon beside your email address.

4. Enter your new email address/Hub ID and click on "Send OTP verification" to verify the change.

You can change your email address/contact number/billing address easily via the StarHub app.

1. Login to your account on the StarHub app, navigate to "More" and select "Manage account".

2. Select the service to continue.

• To update the email address or contact number, tap on “Contacts”.
  
• To update the billing address, tap on “Bill address”.

3. From there, follow the on-screen instructions to update the information on your contact details.

To update your document ID for your account, please go to any of the StarHub Main Shops at Paragon, Tampines Mall, Nex, or Jurong Point. Do bring your previous and new document IDs.

If your StarHub app account gets locked, please start a chat with our HubBot via the StarHub app. Don't worry, you will still be able to access the chat even if you are not logged in.

Simply click on "Forgot password?" on the login screen of the StarHub app and follow the on-screen instructions.

1. Select "Log in" on the screen.

2. Simply click on "Forgot password?" on the login screen of the StarHub app and follow the on-screen instructions.