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Manage Your Star Plan on the StarHub App

General


1
What can I do with StarHub app?

You'll be able to view and manage your Star Plan on the StarHub app. You can also purchase add-ons and get support from the Star Plan customer care chatbot 24/7.


2
How do I access my account?

You can access your account using your email ID on the StarHub app.


3
Where can I download the StarHub app?

You can download the StarHub app from Apple App Store or Google Play Store. 


4
How do I log in to StarHub app?

You can log in to the StarHub app using your email ID.


5
Can I log in to StarHub app using multiple devices?

You can log in to StarHub app across multiple devices using your email ID.


6
Where can I make changes to personal data protection act (PDPA) in the app?

You can do so under "Manage account" > "Privacy settings". Toggle your selection for "Receive hot deals from StarHub".


7
Where can I make changes to do not call (DNC) registry in the app?

You can do so under "Manage account" > "Privacy settings" > "Review your contact preference".

Troubleshooting


1
I'm unable to log in to StarHub app. What should I do?

Ensure that you're using the right email ID and password. If you still encounter issues, try to log in again later or choose the "Forgot password" option to retrieve your password.


2
I want to change the email address I used for the login ID. How do I do it?

You can change your email address on the StarHub app. Simply log in to your account and select "More" to manage your account. From there, follow the on-screen instructions to update your login ID.

1. Login to your account on the StarHub app, under "More" select "Manage account".

1. More - main

2. Select the service to continue.

2. Select Line (1)

3. Under the account information, select the pencil icon beside your email address.

3. Manage account - hub id default

4. Enter your new email address/Hub iD and click on "Send OTP verification" to verify the change.

4. Change email


3
I want to change the email address on my contact details. How do I do it?

You can change your email address on the StarHub app. Simply log in to your account and select "More" to manage your account. From there, follow the on-screen instructions to update the email address on your contact details.

1. Login to your account on the StarHub app, under "More" select "Manage account".

Manage_3_1. More - main (1)

2. Select the service to continue.

Manage_3_2. Select Line (2)

3. Under the account information, select "Contacts".

Manage_3_3. Manage

4. Select "Update email contact".

Manage_3_4. Contact Details

5. Input your new email address and click on "Save changes".

Manage_3_5. Update email


4
My StarHub app account is locked. How do I unlock it?

If your StarHub app account gets locked, please chat with us on StarHub app. You can access the chat even without logging in through the shop.


5
I forgot my app password/I want to change my password. How do I do it?

Simply click on "Forgot password?" on the login screen of the StarHub app and follow the on-screen instructions.

1. Select "I already have an account" to the login screen.

1. Account login

2. Simply click on "Forgot password?" on the login screen of the StarHub app and follow the on-screen instructions.

2. Account login