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Online Store Prices (2023 GST Updates) FAQ




1
Why is there a difference in prices displayed on the Online Store? 

We are progressively updating our website to reflect the increase in GST from 7% to 8% with effect from 1 January 2023. Prices shown on the Online Store may have a variance of around 1% versus the actual charges reflected on your next bill.


2
What are the new mobile plans pricing after 8% GST?

While there are no changes to the plan names, your monthly bill will now reflect the 8% GST-inclusive price.


Please see below for examples of the revised pricing applicable to SIM Only or Device plans.


SIM Only Plan

Pricing inclusive of 8% GST

4G $25 SIM Only Plan (no contract)

$20.23 (U.P. $25.23)

4G $25 SIM Only 1-Year Plan

$20.23 (U.P. $25.23)

Mobile+ $38 SIM Only 1-Year Plan

$28.36 (U.P. $38.36)

Mobile+ $45 SIM Only 1-Year Plan

$35.42 (U.P. $45.42)

4G $8 SIM Only (no contract) Seniors Plan

$8.07


2 YR Device Plan

Pricing inclusive of 8% GST

Mobile+ $69 2-Year Plan

$69.64

Mobile+ $99 2-Year Plan

$99.93

Mobile+ $129 2-Year Plan

$130.21

Mobile+ $169 2-Year Plan

$170.58

Mobile+ $69 2-Year Plan (Seniors)

$54.64 (U.P. $69.64)

Mobile+ $99 2-Year Plan (Seniors)

$79.93 (U.P. $99.93)


3
Why am I being billed $10.09 when the add-on shown on my bill is '$10 for 10GB'?

While the add-on name remains as '$10 for 10GB', your monthly bill will now reflect the 8% GST inclusive price.


4
If I purchase my '$10 for 10GB' data add-on before 1 January 2023, but only use it after 1 January 2023, what is the GST applied?

If you purchased your data add-on before 1 January 2023, it will be subject to 7% GST even if you use it after 1 January 2023.


5
If I purchase DataTravel in December but scheduled to use it in January 2023, would the subscription charge be subject to 8% GST?

As DataTravel is not subject to GST, there will be no changes to your subscription charge.


6
What will I be charged on my roaming or DataTravel if I activated this in December 2022, but my bill cycle is in early January 2023? What will I see in the bill?

Roaming charges and DataTravel are not subject to GST. For example, if you opted in and activated a DataTravel APAC plan at $5, the bill will continue to reflect $5.


Pay As You Roam charges will likewise not be affected.


7
I've taken up the EasyGo monthly instalment plan on 28 December 2022. What will I see in my coming bill?

If your device is delivered before 1 January 2023, your instalment payments will not be subject to 8% GST as the 7% GST was alreadyhas been included in your monthly instalment cost.


For your SIM Only monthly payments, your bill will show:

  • 7% GST for part of your bill from 28-31 December 2022
  • 8% GST for part the bill cycle period from 1-28 January 2023

8
Will any of the third-party (e.g., Amazon Prime / Disney+) services be subject to 8% GST?

All charges subjected to GST will be denoted with "G" on your bill. If the third-party service has a “G”, it is subject to prevailing GST.