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UltraSpeed Promotion FAQ
What are the UltraSpeed bundle offers available now?
|Promotion Name||Bundle Information||Promotion Date|
|1-31 August 2023|
HomeHub+ UltraSpeed Bundle
|1-31 August 2023|
Who is eligible for this promotion?
This promotion is open to all new customers signing up for a new plan and existing StarHub broadband customers who are eligible to recontract.
How do I sign up for this promotion?
Can I top up for TP-Link Archer AXE300 router when I sign up for any UltraSpeed plan or bundle?
The TP-Link Archer AXE300 router is exclusively offered as an optional add-on to UltraSpeed (Choose your own router bundle).
Can I add a TV+ or TV+ Pro box if I sign up for the UltraSpeed bundle?
Yes, you may top up $5.96/month for a TV+ box or $15.04/month for a TV+ Pro box. Alternatively, you may wish to take up the HomeHub+ UltraSpeed bundle that comes with a free TV+ Pro box. You may also choose to watch on the StarHub TV+ App anytime, anywhere without any additional cost.
Can I add more TV passes if I sign up for the UltraSpeed broadband bundle?
Yes, you may add more TV passes to your UltraSpeed broadband bundle. However, getting the HomeHub+ UltraSpeed bundle will give you more savings, as it comes with multiple TV passes plus, TV+ Pro box and complimentary Netflix Premium.
How do I redeem my complimentary Viu Premium service?
If your broadband installation completes between 1 - 6 August 2023, you will get an SMS with a Viu Premium voucher code on 7 August 2023. If your broadband installation completes between 7 – 13 August 2023, you will receive the SMS on 14 August 2023. For broadband installation that completes from 15 August 2023 onwards, you will receive the SMS the next day. Please note that you need to activate the free service within 45 days from receipt of the redemption code. If the voucher code is not redeemed within 45 days, it will expire thereafter.
How do I activate my complimentary Viu Premium service?
Please utilise the redemption code sent to you via SMS and visit this page to redeem.
Step 1: Click the “Sign in to Redeem” button.
Step 2: Sign up as a new member or sign in to your Free Viu account. For current Viu Premium user, using a different email address.
Step 3: Enter your redemption code and click “Next” to complete the process.
I am currently a Free Viu user, can I enjoy this promotion?
Yes, you can convert your existing free Viu account to Viu Premium using your redemption code.
I am currently a Viu Premium user, can I enjoy this promotion?
Your paid Viu Premium subscription can’t be converted to the complimentary one from the promotion. However, you can still benefit from the offer by using a different email address when you redeem your Viu Premium subscription.
How do I cancel the complimentary Viu Premium from my UltraSpeed bundle?
Your subscription will automatically expire after 12 months and will be converted to the free Viu version. In the meantime, we recommend keeping your access until the complimentary period ends. You can find Viu’s full terms and conditions here.
I am an existing customer and my broadband service is still in-contract, how do I recontract from my existing broadband service to UltraSpeed Broadband?
TP-Link Archer AXE300
What is the TP-Link AXE300 router?
The TP-Link Archer AXE300 is one of TP-Link’s fastest WiFi 6 (and 6E Ready) router to date, with up to 15.6Gbps combined Wi-Fi bandwidth for faster browsing, streaming and downloading all at the same time. It features two 10G ports allowing for true, up to 10Gbps speed on our Ultraspeed plan with a generous amount of LAN ports for your speed-hungry devices.
The TP-Link Archer AXE300 is designed with a powerful 2.0 GHz quad core processor and 1GB of RAM to ensure fast transmission speeds and smooth operation of up to 200 devices at the same time. It also has 8 high performance dual band antennas with beam forming that boost WiFi signals throughout your home for an all-encompassing, high-speed experience.
Is the TP-Link Archer AXE300 a 10Gbps router?
Yes, the TP-Link Archer AXE300 is a 10Gbps router. It has both a 10Gbps WAN and a 10Gbps LAN, ensuring both download and upload speeds of up to 10Gbps.
How many ports are there in the router?
After using the 10Gbps WAN port, a total of up to 6 LAN ports (10Gbps, 2.5Gbps, and 4 x 1Gbps) are available for use.
How does the TP-Link Archer AXE300 mesh work? What is OneMesh?
The TP-Link Archer AXE300 mesh technology is called OneMesh and is TP-Link’s proprietary mesh network that does wireless extension using wireless extenders.
The range of wireless extenders that can mesh together with the OneMesh are found here.
I need more coverage on my home network with the TP-Link Archer AXE300, what can I do?
Fortunately, you can extend the coverage by purchasing wireless range extenders compatible with the OneMesh system from TP-Link. The range of wireless extenders that can mesh together with the OneMesh are found here.
Can I purchase the TP-Link Archer AXE300 without getting the UltraSpeed bundle?
The TP-Link Archer AXE300 router is exclusively offered as a premium add-on for UltraSpeed (Choose your own router bundle) during the promotion period.
Is the router available to purchase at StarHub shop?
Unfortunately, we do not carry physical stocks in Starhub shops. The TP-Link Archer AXE300 Router is part of a package that is offered has a premium add-on within this promotion period.
Does the TP-Link Archer AXE300 come with a warranty?
Yes, the router comes with a 3-year limited warranty.
What is covered under the limited warranty?
The exchange of device within limited warranty will be given with the following defects stated below:
- A failure to power up; or
- The Single Service Identification (“SSID”) is not being broadcast while the device is switched on.
If I terminate my UltraSpeed bundle within the contract period, would the router warranty be voided?
Your router’s warranty will still be valid until the end of the 3 years. Please note early termination charges would apply if you cancel your subscription within the contract period.
If I transfer my TP-Link Archer AXE300 to my friend, is the warranty still valid?
Do you support warranty replacement of TP-Link Archer AXE300 purchased outside of Singapore?
No, we only support troubleshooting and warranty for routers sold by StarHub.
What happens to my router warranty if there are signs of physical damage or signs of being disassembled before? Will this void the warranty?
Your router’s warranty will become void if there are signs of physical damage or if the router has been disassembled.
How-to and Troubleshooting
Getting to know the TP-Link Archer AXE300.
Note: The 10Gbps WAN/LAN Combo port, 10Gbps WAN/LAN port, and 2.5Gbps WAN/LAN port cannot be used as the WAN port at the same time. If you choose one of the ports as the WAN port for internet service, the other ports will be used as LAN port by default. It’s recommended to use the RJ45 port in the 10Gbps WAN/LAN Combo pair as the WAN port.
How do I set up my router?
a1) Install the TP-Link Tether App, available on iOS and Android. (Recommended) Installation video.
a2) Setting router to AP (Access Point Mode).
- Log in to the TP-Link Tether App.
- Go to Tools > Operation Mode.
- Select “Access Point Mode” and tap “Save”.
- The router will automatically reboot.
- After rebooting, your phone should connect back to the router. Please wait till the router LED turns blue. Continue to configure your wireless settings (SSID and password). Save and enjoy your WiFi.
b1) Access the web management page (any Windows, Mac OS or UNIX OS with a Web browser).
- Connect your computer/smartphone to the router via Ethernet cable or wirelessly.
- Open the web browser. Go to http://tplinkwifi.net.
- Create a new password to manage this router.
b2) Setting router to AP (Access Point Mode)
- Go to Advanced > System > Operation Mode.
- Select Access Point Mode and click “Save”.
- The router will automatically reboot. After rebooting, go to the web management page and log in again. Continue to configure your wireless settings (SSID and password). Save and enjoy your WiFi.
What can I do to monitor my router?
What is the TP-Link Smart Connect feature and how do I enable it?
TP-Link Smart Connect allows the router to automatically assign connected devices to the WiFi band that provides the fastest speed. By balancing the load and assigning devices to the most appropriate band, Smart Connect can reduce delays and interruptions.
When Smart Connect is enabled, the router’s 2.4GHz and 5GHz networks share the same SSID (network name) and password. You can enjoy a seamless connection between 2.4GHz and 5GHz networks.
|Mobile app: Tools > Wireless||Web management page > Wireless tab|
When should I enable Smart Connect?
We recommend enabling the Smart Connect feature:
- When you are not sure which frequency band or which location provides the best wireless signal
Wireless signals cannot stay stable all the time. Thus, sometimes it is necessary to change the frequency to get a better signal. If you are not sure which frequency band or which location provides the best, just relax and try the Smart Connect on your TP-Link router.
- When you have devices released at different times.
Devices released at different periods have different compatibility with the 5GHz wireless network. Some older devices can only work well at the 2.4GHz wireless network. If you have many older devices mixed with the newer devices in the wireless network, your 2.4GHz network might be overloaded for piling too many devices on it. Enable Smart Connect to allow the router to automatically choose the most efficient band so that every device can reach its full potential.
How do I change the SSID and WiFi password of the router?
You can change the SSID and password of your router in the mobile app or web management page.
|Mobile app: Tools > Wireless||Web management page > Wireless tab|
What is HomeShield?
Customise your home network with enhanced security using a kit of features built in TP-Link HomeShield. Whether protecting your sensitive data or limiting the access of kids and guests, TP-Link HomeShield provides you the tools you need to fully manage your network.
Home Network Scanner
Scan your whole network to help analyse and optimise your network.
Set up unique restrictions on internet access for each member of your family. You can block inappropriate content, set daily limits for the total time spent online and restrict internet access to certain times of the day.
Quality of Service
Prioritise connection of specific devices for a set duration. Devices set as high priority will be allocated more bandwidth and so continue to run smoothly even when there is heavy traffic on the network.
To enjoy the use of all these features, please change your router operating mode to wireless router mode. You can refer to the steps on setting up your router.
Are the extra features in HomeShield Pro a paid subscription feature?
Yes. Here is a comparison of what’s free with the Router and the Pro version.
What do the LED(s) mean on the router?
What should I do if I forget my web management password?
- If you are using a TP-Link ID to log in, or you have enabled the Password Recovery feature of the router, click "Forgot password" on the login page and then follow the instructions to reset it.
- Alternatively, press and hold the Reset button of the router for about 6 seconds until the Power LED blinks to restore factory default settings, and then visit http://tplinkwifi.net to create a new login password.
- Please refer to Password Recovery (in the web management page) to learn how to configure Password Recovery.
- You’ll need to reconfigure the router to surf the internet once the router is reset, and please mark down your new password for future use.
How do I reset the router?
There are a few ways you can do this:
a) You can use the TP-Link Tether App. Go to Tools > System > Reset.
b) Use the web management tool. Go to Advanced > System > Backup and Restore > Factory default restore
c) Use the hardware keys on the router to perform a factory restore.
- Press and hold the button for about 6 seconds until the LEDs blink to reset the router to its factory default settings.
How do I update my firmware?
There are several ways to update your firmware. We recommend using the TP-Link Tether App to manage this. Wherever there is a new firmware, the app will send a notification thereby alerting you of a new firmware. Just simply click to install the new firmware at your convenience.
Alternatively, you can manually choose to update the firmware by going to Tools > System > Firmware Update. Select "Update".