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Frequently Asked Questions for End of Free Caller Number for Selected Customers



1
I received a message informing me that my free Caller Number Display service will end. What is this about? 

When you signed up for your mobile plan, the Caller Number Display service was added to your account for free. Caller Number Display allows you to see the caller's number on your phone screen. We sent a message to inform you in advance about the end of your free service.


2
What will happen once my free service ends? 

Your Caller Number Display will be deactivated, and you will not be able to see the caller's number when you have an incoming call.


3
I want to continue using the Caller Number Display service. What should I do? 

You can activate Caller Number Display as an add-on via My StarHub App here. The Caller Number Display add-on service is priced at $5.35/month (with GST), with a one-time activation fee of $10.70 (with GST).


4
Can my Caller Number Display service continue as is for free?

Unfortunately, we're no longer able to extend the free service. If you find Caller Number Display useful, we hope you consider getting it as an add-on. You can subscribe via My StarHub App here.


5
I don’t want to be charged for Caller Number Display. What should I do? 

Rest assured that when your free service ends, you will not be charged for anything. No action is required from you.


6
If I change my mind and decide later that I want to have Caller Number Display, how do I get this service again?

Simply activate Caller Number Display via My StarHub app here. The Caller Number Display add-on service is priced at $5.35/month (with GST), with a one-time activation fee of $10.70 (with GST).


7
I’m currently enjoying free Caller Number Display with my mobile plan, but I did not receive a message about the free service ending. Will my Caller Number Display also be deactivated?
If you did not get a message, please rest assured that your service will continue as is. If there is any change to your service, you'll receive a notification ahead of time.