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Feedback Statistics



Statistics of Feedback for StarHub Online: April - June 2020



A) Total number of compliments per thousand received per month:


April

0.056

May

0.080

June

0.054



B) Total number of complaints per thousand received per month:


April

0.223

May

0.167

June

0.094



C) Breakdown of Complaints by Complaint Types per month:


S/N

Details

APR

MAY

JUN

Total

1

Company Policies / Procedures

16

19

13

48

2

Services / Equipment Prices

9

4

4

17

3

Quality of Service / Equipment

25

17

5

47

4

Customer / Technical / After Sales Support Services

54

41

20

115

5

Others

8

3

5

16


Total

112

84

47

243