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Feedback Statistics



Statistics of Feedback for StarHub Online: Q3/2020



A) Total number of compliments per thousand received per month:


July

0.054

August

0.036

September

0.048



B) Total number of complaints per thousand received per month:


July

0.110

August

0.076

September

0.094



C) Breakdown of Complaints by Complaint Types per month:


S/N

Details

JUL

AUG

SEP

Total

1

Company Policies / Procedures

8

5

8

21

2

Services / Equipment Prices

3

4

11

18

3

Quality of Service / Equipment

14

16

11

41

4

Customer / Technical / After Sales Support Services

24

11

13

48

5

Others

6

2

4

12


Total

55

38

47

140