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Feedback Statistics



Statistics of Feedback for StarHub Online: Q3/2021



A) Total number of compliments per thousand received per month:


July

0.059

August

0.070

September

0.076



B) Total number of complaints per thousand received per month:


July

0.088

August

0.088

September

0.066



C) Breakdown of Complaints by Complaint Types per month:


S/N

Details

JUL

AUG

SEP

Total

1

Company Policies / Procedures

6

4

4

14

2

Services / Equipment Prices

2

2

1

5

3

Quality of Service / Equipment

28

26

20

74

4

Customer / Technical / After Sales Support Services

5

7

5

17

5

Others

2

4

2

8


Total

43

43

32

118