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Feedback Statistics



Statistics of Feedback for StarHub Online: Q1/ 2021



A) Total number of compliments per thousand received per month:


January

0.110

February

0.091

March

0.145



B) Total number of complaints per thousand received per month:


January

0.062

February

0.070

March

0.111



C) Breakdown of Complaints by Complaint Types per month:


S/N

Details

JAN

FEB

MAR

Total

1

Company Policies / Procedures

3

5

2

10

2

Services / Equipment Prices

2

6

5

13

3

Quality of Service / Equipment

14

6

28

48

4

Customer / Technical / After Sales Support Services

9

13

13

35

5

Others

3

5

7

15


Total

31

35

55

121