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Feedback Statistics
Statistics of Feedback for StarHub Online: April - June 2021
A) Total number of compliments per thousand received per month:
April | 0.099 |
May | 0.098 |
June | 0.088 |
B) Total number of complaints per thousand received per month:
April | 0.087 |
May | 0.067 |
June | 0.090 |
C) Breakdown of Complaints by Complaint Types per month:
S/N | Details | APR | MAY | JUN | Total |
1 | Company Policies / Procedures | 1 | 3 | 5 | 9 |
2 | Services / Equipment Prices | 8 | 2 | 5 | 15 |
3 | Quality of Service / Equipment | 17 | 19 | 21 | 57 |
4 | Customer / Technical / After Sales Support Services | 12 | 6 | 11 | 29 |
5 | Others | 5 | 3 | 2 | 10 |
Total | 43 | 33 | 44 | 120 |