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Feedback Statistics
Statistics of Feedback for StarHub Online: Q4/2020
A) Total number of compliments per thousand received per month:
October | 0.050 |
November | 0.086 |
December | 0.114 |
B) Total number of complaints per thousand received per month:
October | 0.096 |
November | 0.084 |
December | 0.100 |
C) Breakdown of Complaints by Complaint Types per month:
S/N | Details | OCT | NOV | DEC | Total |
1 | Company Policies / Procedures | 6 | 5 | 9 | 20 |
2 | Services / Equipment Prices | 7 | 1 | 7 | 15 |
3 | Quality of Service / Equipment | 19 | 17 | 16 | 52 |
4 | Customer / Technical / After Sales Support Services | 12 | 14 | 17 | 43 |
5 | Others | 4 | 5 | 1 | 10 |
Total | 48 | 42 | 50 | 140 |