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Feedback Statistics



Statistics of Feedback for StarHub Online: Q4/2021



A) Total number of compliments per thousand received per month:


October

0.107

November

0.112

December

0.074



B) Total number of complaints per thousand received per month:


October

0.058

November

0.074

December

0.066



C) Breakdown of Complaints by Complaint Types per month:


S/N

Details

OCT

NOV

DEC

Total

1

Company Policies / Procedures

1

3

6

10

2

Services / Equipment Prices

1

5

3

9

3

Quality of Service / Equipment

15

19

12

46

4

Customer / Technical / After Sales Support Services

8

5

7

20

5

Others

3

4

4

11


Total

28

36

32

96