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Feedback Statistics
Statistics of Feedback for StarHub Online: Q3/2020
A) Total number of compliments per thousand received per month:
July | 0.054 |
August | 0.036 |
September | 0.048 |
B) Total number of complaints per thousand received per month:
July | 0.110 |
August | 0.076 |
September | 0.094 |
C) Breakdown of Complaints by Complaint Types per month:
S/N | Details | JUL | AUG | SEP | Total |
1 | Company Policies / Procedures | 8 | 5 | 8 | 21 |
2 | Services / Equipment Prices | 3 | 4 | 11 | 18 |
3 | Quality of Service / Equipment | 14 | 16 | 11 | 41 |
4 | Customer / Technical / After Sales Support Services | 24 | 11 | 13 | 48 |
5 | Others | 6 | 2 | 4 | 12 |
Total | 55 | 38 | 47 | 140 |