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Feedback Statistics



Statistics of Feedback for StarHub Online: April - June 2021



A) Total number of compliments per thousand received per month:


April

0.099

May

0.098

June

0.088



B) Total number of complaints per thousand received per month:


April

0.087

May

0.067

June

0.090



C) Breakdown of Complaints by Complaint Types per month:


S/N

Details

APR

MAY

JUN

Total

1

Company Policies / Procedures

1

3

5

9

2

Services / Equipment Prices

8

2

5

15

3

Quality of Service / Equipment

17

19

21

57

4

Customer / Technical / After Sales Support Services

12

6

11

29

5

Others

5

3

2

10


Total

43

33

44

120