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Feedback Statistics
Statistics of Feedback for StarHub Online: April - June 2020
A) Total number of compliments per thousand received per month:
April | 0.056 |
May | 0.080 |
June | 0.054 |
B) Total number of complaints per thousand received per month:
April | 0.223 |
May | 0.167 |
June | 0.094 |
C) Breakdown of Complaints by Complaint Types per month:
S/N | Details | APR | MAY | JUN | Total |
1 | Company Policies / Procedures | 16 | 19 | 13 | 48 |
2 | Services / Equipment Prices | 9 | 4 | 4 | 17 |
3 | Quality of Service / Equipment | 25 | 17 | 5 | 47 |
4 | Customer / Technical / After Sales Support Services | 54 | 41 | 20 | 115 |
5 | Others | 8 | 3 | 5 | 16 |
Total | 112 | 84 | 47 | 243 |
