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Feedback Statistics
Statistics of Feedback for StarHub Online: January - March 2022
A) Total number of compliments per thousand received per month:
January | 0.056 |
February | 0.043 |
March | 0.076 |
B) Total number of complaints per thousand received per month:
January | 0.066 |
February | 0.076 |
March | 0.099 |
C) Breakdown of Complaints by Complaint Types per month:
S/N | Details | JAN | FEB | MAR | Total |
1 | Company Policies / Procedures | 5 | 3 | 4 | 12 |
2 | Services / Equipment Prices | 1 | 2 | 2 | 5 |
3 | Quality of Service / Equipment | 14 | 14 | 26 | 54 |
4 | Customer / Technical / After Sales Support Services | 9 | 12 | 11 | 32 |
5 | Others | 3 | 6 | 5 | 14 |
Total | 32 | 37 | 48 | 117 |