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Feedback Statistics
Statistics of Feedback for StarHub Online: Q1/ 2021
A) Total number of compliments per thousand received per month:
January | 0.110 |
February | 0.091 |
March | 0.145 |
B) Total number of complaints per thousand received per month:
January | 0.062 |
February | 0.070 |
March | 0.111 |
C) Breakdown of Complaints by Complaint Types per month:
S/N | Details | JAN | FEB | MAR | Total |
1 | Company Policies / Procedures | 3 | 5 | 2 | 10 |
2 | Services / Equipment Prices | 2 | 6 | 5 | 13 |
3 | Quality of Service / Equipment | 14 | 6 | 28 | 48 |
4 | Customer / Technical / After Sales Support Services | 9 | 13 | 13 | 35 |
5 | Others | 3 | 5 | 7 | 15 |
Total | 31 | 35 | 55 | 121 |