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Feedback Statistics
Statistics of Feedback for StarHub Online: Q4/2021
A) Total number of compliments per thousand received per month:
October | 0.107 |
November | 0.112 |
December | 0.074 |
B) Total number of complaints per thousand received per month:
October | 0.058 |
November | 0.074 |
December | 0.066 |
C) Breakdown of Complaints by Complaint Types per month:
S/N | Details | OCT | NOV | DEC | Total |
1 | Company Policies / Procedures | 1 | 3 | 6 | 10 |
2 | Services / Equipment Prices | 1 | 5 | 3 | 9 |
3 | Quality of Service / Equipment | 15 | 19 | 12 | 46 |
4 | Customer / Technical / After Sales Support Services | 8 | 5 | 7 | 20 |
5 | Others | 3 | 4 | 4 | 11 |
Total | 28 | 36 | 32 | 96 |