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Feedback Statistics
Statistics of Feedback for StarHub Online: Q3/2021
A) Total number of compliments per thousand received per month:
July | 0.059 |
August | 0.070 |
September | 0.076 |
B) Total number of complaints per thousand received per month:
July | 0.088 |
August | 0.088 |
September | 0.066 |
C) Breakdown of Complaints by Complaint Types per month:
S/N | Details | JUL | AUG | SEP | Total |
1 | Company Policies / Procedures | 6 | 4 | 4 | 14 |
2 | Services / Equipment Prices | 2 | 2 | 1 | 5 |
3 | Quality of Service / Equipment | 28 | 26 | 20 | 74 |
4 | Customer / Technical / After Sales Support Services | 5 | 7 | 5 | 17 |
5 | Others | 2 | 4 | 2 | 8 |
Total | 43 | 43 | 32 | 118 |