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Feedback Statistics



Statistics of Feedback for StarHub Online: Q4/2020



A) Total number of compliments per thousand received per month:


October

0.050

November

0.086

December

0.114



B) Total number of complaints per thousand received per month:


October

0.096

November

0.084

December

0.100



C) Breakdown of Complaints by Complaint Types per month:


S/N

Details

OCT

NOV

DEC

Total

1

Company Policies / Procedures

6

5

9

20

2

Services / Equipment Prices

7

1

7

15

3

Quality of Service / Equipment

19

17

16

52

4

Customer / Technical / After Sales Support Services

12

14

17

43

5

Others

4

5

1

10


Total

48

42

50

140