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Feedback Statistics



Statistics of Feedback for StarHub Online: January - March 2022



 

 

A) Total number of compliments per thousand received per month:


January

0.056

February

0.043

March

0.076



B) Total number of complaints per thousand received per month:


January

0.066

February

0.076

March

0.099



C) Breakdown of Complaints by Complaint Types per month:


S/N

Details

JAN

FEB

MAR

Total

1

Company Policies / Procedures

5

3

4

12

2

Services / Equipment Prices

1

2

2

5

3

Quality of Service / Equipment

14

14

26

54

4

Customer / Technical / After Sales Support Services

9

12

11

32

5

Others

3

6

5

14


Total

32

37

48

117