How can we help you today?

It’s easy! You can simply sign up for or recontract to any eligible 2Gbps Broadband plan and include a Smart WiFi Pro router to get the free Samsung Smart UHD TV, whilst stocks last! Please refer to eligible plans below or here.

*Limited to 1 free premium per customer per service address. Not eligible in conjunction with other free device promotions. 

It’s totally hassle-free! The free Samsung Smart UHD TV will be delivered to the address of your installed broadband service at no cost by our appointed courier company. You will receive a WhatsApp message from the courier company within 7 working days of your order completion/successful service installation date. You can arrange your preferred delivery date and time directly with the courier company. 

The delivery schedule starts at 10 a.m. and ends at 7 p.m. daily. (Except Sunday and PH)

Please reach out to the courier company on the number they first contacted you with to request any modification to your agreed date or time of delivery. 

Rescheduling the delivery appointment for your free Samsung Smart UHD TV to be sent to the address of your installed broadband service is free as long as the courier company has not already attempted to make the delivery. 

Make sure to reschedule at least 2 working days in advance of your scheduled delivery for the courier company to make the necessary logistic arrangements. 

Please contact the courier company at least 2 working days before your scheduled delivery for them to make the necessary logistic arrangements. 

The courier company will contact you again within 3 working days to arrange another delivery. Subsequent deliveries will be chargeable at $59.40 (with GST) per trip by the courier company, payable directly to the delivery person by cash or PayNow. Re-delivery date and time will be subject to slot availability. 

Yes, you can designate someone else to receive the free Samsung Smart UHD TV on your behalf if it is being delivered to the same address where your broadband service is installed.  
 
If you have requested for the Samsung Smart UHD TV to be sent to a different address, the courier company will send you a blank copy of a letter of authorisation, which you will need to fill out and send back to them before the delivery appointment can be scheduled. Kindly also ensure that the person who will be receiving the TV on your behalf is ready with their original copy of NRIC for verification purposes during the delivery appointment. Do note that there will be an administration fee of $5.40 (with GST) for this arrangement, payable directly to the delivery person by cash or PayNow. 

Yes, Samsung Smart UHD TV comes with 1-year onsite servicing warranty by the manufacturer. Additional 2 years of extended onsite warranty will be given if warranty is registered within 30 days from the date of delivery. Do note that you will need a copy of the Delivery Order for registration of warranty online. The copy of Delivery Order will be issued by the courier on the day of the delivery.

Please register the warranty online at www.samsung.com/sg/support/warranty.  

Upon receiving the free TV. Kindly ensure that you check your free TV upon delivery and installation. StarHub will not be liable for any defects of this premium.

Kindly ensure that you check your free TV upon delivery. StarHub will not be liable for any defects of this premium. 

Do remind the courier to give you a copy of the Delivery Order on the day of delivery of your TV.

Please reach out to the courier company on the number they first contacted you with to request a copy of the Delivery Order if necessary.

Other than the TV, the TV stand, power cable, and remote control will be included. Please note that HDMI cable is not included. 

Please refer to the service agreement to ensure that you signed up for the free Samsung Smart UHD TV promotion. If confirmed, you can expect a WhatsApp message from the courier company within 7 working days of your order completion/successful service installation date. 

Yes, free installation will be provided. Please ensure that delivery and installation of the TV can be done on the same trip. Any additional trips for installation of your TV will be chargeable at $59.40 (with GST) per trip by the courier company, payable directly to the delivery person by cash or PayNow. 

Please refer to the service agreement to ensure that you signed up for the free Samsung Smart UHD TV promotion. If confirmed, kindly allow 7 working days from your order completion/successful service installation date for the courier company to contact you about the delivery of your free premium.

If you have previously received an SMS about the free TV, you can contact the courier company directly on the number provided to check the status of the delivery.