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Smart TV™ Recording

Smart TV™


1
What is Smart TV™?

Smart TV™ is a value-added service for Fibre TV which gives you more control over your TV viewing and enjoy hassle-free recording with a compatible Digital Video Storage Device.  

  • Enjoy ‘Live’ TV control by pausing, rewinding or fast forwarding back to real-time
  • Record by Show, Series or Time

Note that you will need to purchase a Digital Video Storage Device (Western Digital My Passport) from selected recommended retailers.


2
Where can I purchase the Digital Video Storage Device?

To ensure compatibility for Smart TV™, we strongly encourage you to purchase a compatible Digital Video Storage Device (Western Digital My Passport 1TB/2TB) from one of the following recommended retailers:


SmartTVFAQ 


Online:


Offline:

  • Challenger
  • Harvey Norman


Note that we will not be able to guarantee compatibility if you purchase a similar model from other non-recommended retailers.


3
What is the monthly subscription for the Smart TV™ Value-Added Service?

The monthly subscription rates for the Smart TV™ value-added service per TV subscription are as follows:

  • $4.28 (including GST) for customers on 3 Basic Groups
  • $5.00 (including GST) for customers on StarHub Entertainment Pass

4
How can I subscribe to Smart TV™ on my Fibre TV Set-Top Box?

You will need to purchase a Digital Video Storage Device (Western Digital My Passport 1TB/2TB) from one of the recommended retailers and connect it to the Fibre TV Set-Top Box using the provided USB cable. Once connected, there will be a prompt on-screen to subscribe to the Smart TV™ value-added service and you will be able to record thereafter.


5
Will StarHub continue to charge the Smart TV™ subscription when the recording function is not in use?

The Smart TV™ value-added service is a monthly subscription, and the subscription charge will apply even when the recording function is not in use or if the Digital Video Storage Device is disconnected from the Fibre TV Set-Top Box.

To unsubscribe the Smart TV™ value-added service, you may contact our Customer Care Consultant at 1633.


Recording on Fibre TV Set-Top Box


1
How do I record shows with Smart TVTM?

With Smart TVTM, you can record using the Fibre TV Set-Top Box simply by following these steps:


• Press the "SMART TV" button.

• Press > to "RECORDING SCHEDULES".

• Press "OK".

• Choose to record by show or time.


2
Can I view my recorded programmes using another Fibre TV Set-Top Box?

Recorded content in the Digital Video Storage Device can be shared with any Fibre TV Set-Top Boxes within the same household under the same TV subscription.


3
Do I need to re-enter all the programmes which I have scheduled for recording if I use a new Digital Video Storage Device?

You will not be required to re-enter all the programmes which you have scheduled for recording previously.


4
I have two Digital Video Storage Devices. Can I connect both Digital Video Storage Devices to the Fibre TV Set-Top Box and use both at the same time?

At any point in time, only one Digital Video Storage Device can be paired to the Fibre TV Set-Top Box.

In the event where two Digital Video Storage Devices are connected, you will be prompted to remove both the Digital Video Storage Devices and only connect one of the Digital Video Storage Device to your set-top box.


5
Am I able to schedule programmes for recording when the Digital Video Storage Device is disconnected from the Fibre TV Set-Top Box?

You will not be able to schedule programmes for recording when the Digital Video Storage Device is disconnected from the Fibre TV Set-Top Box.


6
There are 2 USB ports on the Fibre TV Set-Top Box, which one should I use?

You may connect the Digital Video Storage Device to either one of the USB ports. At any point in time, only one Digital Video Storage Device can be paired to the Fibre TV Set-Top Box.


7
I have connected my Digital Video Storage Device to the USB port and nothing happens, what should I do?

Please remove the Digital Video Storage Device from your set-top box and try to connect it to the set-top box again using the other USB port. If the problem persists, please connect the Digital Video Storage Device to your personal computer to check if it can be detected or is faulty.


8
I have previously formatted my Digital Video Storage Device to store computer data. How do I reformat the Digital Video Storage Device so that it can be used for recording?

You can connect the Digital Video Storage Device to the set-top box and it will prompt you to set up Smart TV™. Note that your existing data will be erased once it is formatted and paired to the Fibre TV Set-Top Box for recording.


9
I have purchased two Digital Video Storage Devices from StarHub. Can I transfer my recording(s) from one Digital Video Storage Device to another?

To comply with content protection obligations, you will not be able to transfer recordings from one Digital Video Storage Device to another.


Digital Video Storage Device - Western Digital My Passport Information & Support


1
What is the capacity and price of the Digital Video Storage Device?

Refer for more information.


2
Can I use other brands of external hard disk drive to record on my Fibre TV Set-Top Box?

You can only use the type-approved Digital Video Storage Device (Western Digital My Passport 1TB/2TB) purchased from recommended retailers with the Fibre TV Set-Top Box which is tested for compatibility.


3
What is the warranty period of Western Digital My Passport and how do I verify the warranty period?

The Western Digital My Passport has a limited warranty period of 3 years.

Upon purchase, please register/check your product warranty online at https://support-en.wd.com/ under Register, Warranty & RMA.


4
My Digital Video Storage Device is faulty. Is there any hotline I can call or bring it to?

For any queries regarding the Western Digital My Passport, you may refer to the following distributor for assistance:

Primasiana Pte Ltd
85C Toa Payoh Lorong 4, 
Toa Payoh Peakview #01-384 
Singapore 313085

Phone Number  : +65 8621 4521
Operating Time  : Monday to Friday 10:00am to 7:00pm


Troubleshooting


1
The prompt on screen says “Incompatible external hard disk”. What should I do?

Please use a Western Digital My Passport 1TB or 2TB purchased from one of our recommended retailers to ensure compatibility.


If the issue persists, you can try switching the USB port where the hard drive is connected.


2
I can’t find Smart TV in the main menu. What should I do?

Try switching off your set-top box then disconnect the external hard drive. Wait 5 minutes before switching on the set-top box again. Reconnect the hard drive directly to another USB port. Please avoid using a USB hub or third-party USB cable or having another USB device connected to the set-top box.


3
I can’t use Instant Recording. What should I do?

Using your remote control, do the following to a selected live TV channel: Pause, rewind, fast forward, and stop. This is to check if Smart TV is enabled on your set-top box. If there are no issues while doing these, check the available recording hours under Recording Schedules.


You may also want to check your disk space as it may be full. Delete some recordings to free up disk space and try Instant Recording again.


If there’s no response after pressing “REC” on the remote control, check if the low battery indicator on the remote control is lit. Replace the batteries as needed.


Else, go to Recording Schedules and set a new schedule using Record by Show/Time.

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