How can we help you today?

Frequently Asked Questions for Samsung Galaxy Z Fold4 | Z Flip4 5G | Watch 5 Series - 2 September 2022



1
How much will StarHub be selling the new Samsung Galaxy Z Fold4 | Z Flip4 5G | Watch 5 Series?

You can find out more about the pricing of Samsung Galaxy Z Fold4 | Z Flip4 5G | Watch 5 Series at starhub.com/samsung.


2
What are the key features of the Samsung Galaxy Z Fold4 | Z Flip4 5G?

Designed for durability, both the Samsung Galaxy Z Fold4 and Flip4 5G has a new design cue, IPX8 water resistance, Gorilla Glass Victus+, and armour aluminium casing.


3
What is the internal memory capacity for the new Samsung Galaxy Z Fold4 | Z Flip4 5G?

The Samsung Galaxy Z Flip4 5G is available in 128GB, 256GB and 512GB, while the Samsung Galaxy Z Fold4 5G is available in 256GB and 512GB.


4
What are the available colours for the new Samsung Galaxy Z Fold4 | Z Flip4 5G | Watch 5 Series? 

Device Model

Colours Available

Galaxy Z Flip4 5G

Graphite, Pink Gold, Bora Purple, and Blue

Galaxy Z Fold4 5G

Phantom Black, Graygreen, and Beige

Galaxy Watch5 40mm

Graphite, Pink Gold, and Lavender

Galaxy Watch5 44mm

Graphite, Sapphire, and Silver

Galaxy Watch5 Pro 45mm

Black Titanium and Grey Titanium


5
Where can i buy the Samsung Galaxy Z Fold4 | Z Flip4 5G | Watch 5 Series?

You can purchase the Samsung Galaxy Z Fold4 | Z Flip4 5G | Watch5 Series via the StarHub Online Store or walk in to any StarHub Shop.


6
What are the current promotions for the Samsung Galaxy Z Fold4 | Flip4 5G?

Every purchase of Samsung Galaxy Z Fold4 | Flip4 5G will come with free 12 months of SmartSupport device care worth $168. Please note that this promotion is subject to change without any prior notice.


7
How can i check if the Samsung Galaxy Z Fold4 | Flip4 5G | Watch5 Series is available at StarHub shops?

Check the stock availability for the Samsung Galaxy Z Fold4 | Flip4 5G | Watch5 Series here before heading to the nearest Starhub shop.


8
How do I get the Samsung Galaxy Z Fold4 | Flip4 5G | Watch5 Series at $0 upfront?

You can get the Samsung Galaxy Z Fold4 | Flip4 5G | Watch5 Series at $0 upfront, with 0% interest on monthly instalments when you sign up for a SIM Only plan with EasyGo! Simply select your preferred payment plan under "Term of Payment" before you add the device into your basket. Find out more about EasyGo here.


9
I have signed up for a SIM Only plan and purchased a device with EasyGo. Can I do the same for the Samsung Galaxy Z Fold4 | Z Flip4 5G | Watch 5 Series?

Absolutely. You'll be able to purchase the Samsung Galaxy Z Fold4 | Flip4 5G | Watch5 Series with a SIM Only plan, up to am aximum of 6 lines, subject to eligibility. To check your eligibility, head over ot our Online Store, log in via your Hub iD, and select SIM Only plan with EasyGo. If you're eligib le, you'll be able to complete your transaction. Find out more about EasyGo here.


10
Are the Samsung Galaxy Z Fold4 | Z Flip4 5G carrier-locked?

No, phones purchased with StarHub are not carrier locked.


11
I lost my redemption card from pre-order. How can I redeem the free premiums?

Please reach out to Samsung Support Team with your pre-order purchase details for assistance with the redemption.


12
I'm facing some technical issues while trying to redeem the free premiums I got from the pre-order via Samsung Members App. What should i do?

Please reach out to Samsung Support Team with your pre-order purchase details for assistance with the redemption.