1. How much is the Preferred Tourist Prepaid SIM card?
   The Preferred Tourist Prepaid SIM card is priced at $15 (inclusive of GST).
2. Does it come in microSIM?
   Yes. The Preferred Tourist Prepaid SIM comes in both normal and microSIM.
3. What are the benefits of using the Preferred Tourist Prepaid SIM card?
   With the Preferred Tourist Prepaid SIM card, you will enjoy:
• Free 30MB local data bundle with 3-day validity upon activation of the SIM card (MaxMobile Value Prepaid),
• Free data access within YourSingapore Guide app,
• Exclusive Merchant Privileges.
  
4. What is YourSingapore Guide App?
   YourSingapore Guide App is a travel companion by the Singapore Tourism Board, which is available on Android and iPhone. StarHub Tourist Prepaid SIM card customers will enjoy free data usage while accessing the YourSingapore Guide app. However, data charges will apply for data usage outside of YourSingapore Guide app.
5. How can I download YourSingapore Guide App?
   For iPhones, you can download the app from iTunes by searching YourSingapore Guide For Android phones, you can download the app from Android MarketPlace by searching for YourSingapore Guide.
   Alternatively, you can also download the app from m.yoursingapore.com. Please note that data charges apply when downloading the app which is about 10MB in size. For StarHub Tourist Prepaid card customers, the data usage will be deducted from the 30MB local data bundle
6. I am a StarHub Tourist Prepaid SIM card customer, why am I charged for downloading of YourSingapore Guide app?
   It could be due to the following reasons:
   
   • You have exceeded the 3-day validity that comes with you StarHub Tourist Prepaid SIM card
   • You have exceeded the allotted 30MB bundled data
   • To activate a new data plan, key *131# followed by the call button
     
7. Are the top-up bonus credits and SMS applicable to the StarHub Tourist Prepaid SIM card?
   Yes, the existing top-up bonus credits and SMS are applicable to the StarHub Tourist Prepaid card.
8. What benefits can I get with the StarHub Tourist Prepaid SIM card?
   StarHub Tourist Prepaid SIM comes with:
   
   • 30MB local bundled data upon activation
   • Free access to YourSingapore Guide app
   • Free 20 SMS
     
9. What is the local airtime charge when using StarHub Tourist Prepaid SIM card?
   The local airtime charge is 22 cents for the first minute and 8 cents for each subsequent minutes.
10. Is the StarHub Tourist Prepaid SIM card entitled to the ‘Send 5 local SMS, Get 10 local SMS Free Daily’ promotion?
    Yes, the StarHub Tourist Prepaid SIM card is entitled to this promotion.
11. How do I top-up the StarHub Tourist Prepaid SIM card?
    You can top-up via all available top-up channels, which consists of:
    
    • Internet top-up
    • all existing StarHub Prepaid Top-up cards; and
    • Electronic top-up via ATMs (DBS/POSB/OCBC), AXS Stations, and SingPost SAMs
      
12. Where can I buy the StarHub Tourist Prepaid SIM cards and top-up cards?
    You can buy StarHub Tourist Prepaid SIM card at:
    
    • UOB Foreign Exchange counters
    • TravelMania @ Orchard MRT
      
    • StarHub Shops
    • Selected Exclusive Partner outlets
      
      • 313@Somerset #04-04
      • Bugis Junction #01-55
      • Esplanade MRT #B1-07
      • Funan IT Mall #02-K13
      • Illuma Link Bridge #02-K4
      • ION Orchard #B3-16
      • Liang Court #B3-16
      • ION Orchard #B3-16
      • Liang Court #B3-16
      • Marina Square #02-213
      • Parco Millenia Walk #P3-21
      • Suntec City Mall #02-001 e-life@Suntec
        
13. Is registration required for the StarHub Tourist Prepaid SIM card?
    Yes, as per all Prepaid SIM Cards, registration is required.
    
14. Can I use the StarHub Tourist Prepaid SIM Card to top-up MaxMobile Prepaid account?
    No, you cannot use the StarHub Tourist Prepaid SIM card to top-up MaxMobile Prepaid account.

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