• How to switch to StarHub
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    Moving from another telco isn't as tough as you think!
  • How to switch to StarHub

    Moving from another telco isn't as tough as you think!
So you want to switch your mobile to StarHub.

To make the switch easier:

  1. We suggest waiting until your contract with your current telco expires.
  2. If not, do be aware of their early termination charges.
  3. Make sure you've got no outstanding bills with them.
  4. Shop online! To do so, you just need a StarHub account (Hub iD).
    Easily create one now.
  5. Scan a copy or take a picture of your NRIC/FIN pass.
    We'll ask you to upload it as you check out online.
  6. Save with a bundle if you want multiple services. We'll show you options later, if any.

But for now, read on!


Switching Mobile

How to Switch

 

Number Porting

  1. When customising your plan, select [Port from another telco] and share your details. We'll port your number for FREE. 
  2. After you get your new phone and SIM card, we'll SMS to inform you when porting will begin. It's usually done in a day.
  3. Once successful, we'll SMS you. You can start using your number on your new StarHub SIM card.

 

Important

  • If you wish to keep your number, DO NOT cancel your current mobile line! It must be active until the switch is done.
  • Don't own the number? You can still switch! Download and fill in this form. When you check out online, we'll ask you to upload it.
  • Want to port over a prepaid number? Visit a StarHub Shop and we'll take care of it for you!

Quick Tip!

Upsize your mobile plan's data for just $10/month. Get up to 20GB extra!
Add "DataJump" under "Value-Added Services" when you shop online.


Need home broadband too?
You may like this bundle:
Mobile + Broadband

SurfHub gives you a 12GB mobile plan, on top of superfast 1Gbps fibre broadband. Perfect for the data hungry.