Cessation of Discovery and Scripps Networks' Channels

1. Why is StarHub discontinuing the following channels and the corresponding catch-up channels?

Channels ceasing 30 June, 12pm Affected TV Group / Pack
Discovery Channel (HD) Ch 422 StarHub TV Education Basic Group
Animal Planet (HD) Ch 424
TLC (HD) Ch 427
Discovery Asia HD Ch 461
Discovery Science (HD) Ch 423 StarHub TV Lifestyle Basic Group
*Corresponding catch-up channels - Discovery Channel On Demand, TLC On Demand and Animal Planet On Demand - will cease transmission at 12pm, 30 June.
Eurosport (HD) Ch 212 StarHub TV Sports Group
StarHub TV Football Pack
StarHub TV Sports d’Lite Pack
StarHub TV Lite Sports Pack
StarHub Go Go Sports
Setanta Sports (HD) Ch 217
StarHub TV Sports Group
StarHub TV Lite Sports Pack
StarHub Go Go Sports
Channels ceasing 31 August, 12pm Affected TV Group / Pack
Asian Food Channel (HD) Ch 435 StarHub TV Lifestyle Basic Group
Food Network (HD) Ch 433
HGTV HD Ch 437
Travel Channel HD Ch 473
*Corresponding catch-up channels - Asian Food Channel On Demand, Food Network On Demand, HGTV On Demand and Travel Channel On Demand - will cease transmission at 12pm, 31 August.

We are working hard to negotiate a deal which would allow Discovery and StarHub to continue our partnership while offering our customers the same content at a reasonable price. Unfortunately, at this juncture, we are still unsuccessful in renewing the Discovery suite of channels. We seek to give our customers advance notice of potential channel changes. Hence, it is our duty to inform you that these channels will cease transmission at 12pm on 30 June and 31 August 2018 respectively (unless we are able to come to an agreement with Discovery).

 

2. Will these channels be replaced?

We are working to acquire fresh, replacement content. We will announce in the coming weeks the launch of several new channels to ensure our customers will continue to enjoy access to a comprehensive range of education and lifestyle channels.

In the meantime, below are the recommended alternative channels for viewing:

Channel Name Channel Group Alternative Channels
Animal Planet (HD) Ch 424 Education Basic Group Education Basic Group
BBC Earth (HD) Ch 407
National Geographic (HD) Ch 411
Nat Geo People (HD) Ch 412
Nat Geo Wild (HD) Ch 413
Smithsonian Channel HD Ch 415

FreeView channels
Love Nature Ch 416
Discovery Asia HD Ch 461 Education Basic Group Education Basic Group
Nat Geo People (HD) Ch 412

Lifestyle Basic Group
FYI (HD) Ch 404
Discovery Channel (HD) Ch 422 Education Basic Group Education Basic Group
HISTORY (HD) Ch 401
H2 (HD) Ch 402
Crime + Investigation (HD) Ch 403
BBC Earth (HD) Ch 407
National Geographic (HD) Ch 411
Nat Geo People (HD) Ch 412
Nat Geo Wild (HD) Ch 413
Smithsonian Channel HD Ch 415

Lifestyle Basic Group
Blue Ant Extreme HD Ch 428
TLC (HD) Ch 427 Education Basic Group Education Basic Group
Nat Geo People (HD) Ch 412

Lifestyle Basic Group
BBC Lifestyle (HD) Ch 432
FYI (HD) Ch 404

Entertainment Basic Group
DIVA (HD) Ch 513
Lifetime (HD) Ch 514
Discovery Science (HD) Ch 423 Lifestyle Basic Group Education Basic Group
HISTORY (HD) Ch 401
H2 (HD) Ch 402
National Geographic (HD) Ch 411
Eurosport (HD) Ch 212 Sports Group Sports Group
Hub Sports 1/2/3/4 (HD)
FOX Sports 1/2/3 (HD)
beIN Sports HD
Setanta Sports (HD) Ch 217 Sports Group Sports Group
Hub Sports 1/2/3/4 (HD)
FOX Sports 1/2/3 (HD)
beIN Sports HD
Asian Food Channel (HD) Ch 435 Lifestyle Basic Group
Lifestyle Basic Group
BBC Lifestyle (HD) Ch 432
FYI™ (HD) Ch 404
 
Entertainment Basic Group
FOX Life (HD) Ch 501
Food Network (HD) Ch 433 Lifestyle Basic Group
Lifestyle Basic Group
BBC Lifestyle (HD) Ch 432
FYI™ (HD) Ch 404
 
Entertainment Basic Group
FOX Life (HD) Ch 501
DIVA (HD) Ch 513
Lifetime™ (HD) Ch 514
HGTV HD Ch 437 Lifestyle Basic Group
Lifestyle Basic Group
FYI™ (HD) Ch 404
 
Education Basic Group
Nat Geo People (HD) Ch 412
 
Entertainment Basic Group
DIVA (HD) Ch 513
Travel Channel HD Ch 473 Lifestyle Basic Group
Lifestyle Basic Group
BBC Lifestyle (HD) Ch 432
FYI™ (HD) Ch 404
 
Education Basic Group
BBC Earth (HD) Ch 407
Nat Geo People (HD) Ch 412

We will also be offering all our customers a Free Preview of over 30 channels over five genres from 11 June to 15 July 2018 to thank them for their continuous support. We are working on adding more channels on free preview.

For full channel offering and pricing, please visit www.starhub.com/channel-listing.

If you would like to modify your StarHub TV service, please login to www.starhub.com/myaccountmgr with your Hub ID.

 

3. Are you going to waive off my subscription?

Your current subscription remains the same. We will be reaching out to customers subscribed to the Education and/or Lifestyle Basic Groups with letters progressively from mid-June 2018. The letter will contain information of the new channel launches as well as rebates in appreciation of your patience. 

Meanwhile, we will be having a Free Preview of over 30 channels from the News, Kids, Education, Entertainment and Lifestyle groups from 11 June to 15 July where you can sample similar content on our other channels.

 

4. Will there be any change to my bill with the cessation of these channels?

Your current subscription will remain the same. From mid-June 2018, we will reach out progressively to customers subscribed to the Education and/or Lifestyle Basic Groups with letters to update them on the situation. If Discovery and StarHub have not reached an agreement by then, we will also provide information on the new channels to be launched.

 

5. Will there be any form of compensation?

Your current subscription will remain the same. From mid-June 2018, we will reach out progressively to customers subscribed to the Education and/or Lifestyle Basic Groups with letters to update them on the situation. If Discovery and StarHub have not reached an agreement by then, we will also provide information on the new channels to be launched.

As a token of appreciation for your support and patience while negotiations are underway, we will be offering $4 off your TV subscription for 3 months*. In the meantime, you may enjoy a Free Preview of over 30 channels from the News, Kids, Education, Entertainment and Lifestyle groups, from 11 June to 15 July, where you can sample channels that may not be in your subscription.

*Applicable to customers whose StarHub TV subscription on 31 May 2018 included the Education and/or Lifestyle Basic Groups.

 

6. Will you be sending me any letters?

From mid-June 2018, we will reach out progressively to customers subscribed to the Education and/or Lifestyle Basic Groups with letters to update them on the situation. If Discovery and StarHub have not reached an agreement by then, we will also provide information on the new channels to be launched.

 

7. When is the last programme on these channels?

Channel Name Last Programme Time
Discovery Channel (HD) Ch 422 X-Ray Mega Airport 11.50AM - 12.45PM
Animal Planet (HD) Ch 424 Wildest Survival 11.50AM - 12.45PM
TLC (HD) Ch 427 Martha & Snoop's Potluck Dinner Party S2 11.50AM - 12.15PM
Discovery Science (HD) Ch 423 Mighty Ships S8 11.15AM - 12.00PM
Discovery Asia HD Ch 461 Breaking Point: Belgian Commando School 11.36AM - 12.23PM
Eurosport (HD) Ch 212 Cycling: Amstel Gold Race 11.00AM - 12.00PM
Setanta Sports (HD) Ch 217
Super Rugby 2018: Blues v Reds 11.30AM - 01.20PM

For HGTV, Asian Food Channel, Food Network and Travel Channel, last programmes will be advised at a later date.

 

8. Can I exit my TV contract without any Early Termination Charges?

We are still in negotiations with Discovery and seek your patience and understanding. We understand the impact that the discontinuation of the channels may have on you, should both parties be unable to come to an agreement.

As a token of appreciation for your support and patience while negotiations are underway, we will be offering $4 off your TV subscription for 3 months*. In the meantime, you may enjoy a Free Preview of over 30 channels from the News, Kids, Education, Entertainment and Lifestyle groups, from 11 June to 15 July, where you can sample channels that may not be in your subscription.

*Applicable to customers whose StarHub TV subscription on 31 May 2018 included the Education and/or Lifestyle Basic Groups.

From mid-June 2018, we will reach out progressively to customers subscribed to the Education and/or Lifestyle Basic Groups with letters to update them on the situation.

You may also wish to check out these alternative channels on StarHub TV:

Channel Name Channel Group Alternative Channels
Animal Planet (HD) Ch 424 Education Basic Group Education Basic Group
BBC Earth (HD) Ch 407
National Geographic (HD) Ch 411
Nat Geo People (HD) Ch 412
Nat Geo Wild (HD) Ch 413
Smithsonian Channel HD Ch 415

FreeView channels
Love Nature Ch 416
Discovery Asia HD Ch 461 Education Basic Group Education Basic Group
Nat Geo People (HD) Ch 412

Lifestyle Basic Group
FYI (HD) Ch 404
Discovery Channel (HD) Ch 422 Education Basic Group Education Basic Group
HISTORY (HD) Ch 401
H2 (HD) Ch 402
Crime + Investigation (HD) Ch 403
BBC Earth (HD) Ch 407
National Geographic (HD) Ch 411
Nat Geo People (HD) Ch 412
Nat Geo Wild (HD) Ch 413
Smithsonian Channel HD Ch 415

Lifestyle Basic Group
Blue Ant Extreme HD Ch 428
TLC (HD) Ch 427 Education Basic Group Education Basic Group
Nat Geo People (HD) Ch 412

Lifestyle Basic Group
BBC Lifestyle (HD) Ch 432
FYI (HD) Ch 404

Entertainment Basic Group
DIVA (HD) Ch 513
Lifetime (HD) Ch 514
Discovery Science (HD) Ch 423 Lifestyle Basic Group Education Basic Group
HISTORY (HD) Ch 401
H2 (HD) Ch 402
National Geographic (HD) Ch 411
Eurosport (HD) Ch 212 Sports Group Sports Group
Hub Sports 1/2/3/4 (HD)
FOX Sports 1/2/3 (HD)
beIN Sports HD
Setanta Sports (HD) Ch 217 Sports Group Sports Group
Hub Sports 1/2/3/4 (HD)
FOX Sports 1/2/3 (HD)
beIN Sports HD
Asian Food Channel (HD) Ch 435 Lifestyle Basic Group
Lifestyle Basic Group
BBC Lifestyle (HD) Ch 432
FYI™ (HD) Ch 404
 
Entertainment Basic Group
FOX Life (HD) Ch 501
Food Network (HD) Ch 433 Lifestyle Basic Group
Lifestyle Basic Group
BBC Lifestyle (HD) Ch 432
FYI™ (HD) Ch 404
 
Entertainment Basic Group
FOX Life (HD) Ch 501
DIVA (HD) Ch 513
Lifetime™ (HD) Ch 514
HGTV HD Ch 437 Lifestyle Basic Group
Lifestyle Basic Group
FYI™ (HD) Ch 404
 
Education Basic Group
Nat Geo People (HD) Ch 412
 
Entertainment Basic Group
DIVA (HD) Ch 513
Travel Channel HD Ch 473 Lifestyle Basic Group
Lifestyle Basic Group
BBC Lifestyle (HD) Ch 432
FYI™ (HD) Ch 404
 
Education Basic Group
BBC Earth (HD) Ch 407
Nat Geo People (HD) Ch 412

9. What are the crawlers I saw on Discovery's suite of channels about?

We apologize for any potential confusion from the crawler message which you are seeing on screen on Discovery's suite of channels. These have been put up by the channel partner. While we prefer to manage the communications to our customers and avoid any confusion, Discovery has gone ahead to manage the crawler messages on their end.

We are working hard to negotiate a deal which would allow Discovery and StarHub to continue our partnership while offering our customers the same content at a reasonable price. For more information, please visit www.starhub.com/channel-changes

 

10. Singtel still carries Discovery channel, why can’t you continue to broadcast these channels?

We are not privy to Singtel's carriage agreement with Discovery and are unable to advise on their offerings.

We are working hard to negotiate a deal which would allow Discovery and StarHub to continue our partnership while offering our customers the same content at a reasonable price. Unfortunately, at this juncture, we are still unsuccessful in renewing the Discovery suite of channels. We seek to give our customers advance notice of potential channel changes. Hence, it is our duty to inform you that these channels will cease transmission at 12pm on 30 June and 31 August 2018 respectively (unless we are able to come to an agreement with Discovery).

 

11. Singtel still carries Discovery channel, can you do cross carriage with Singtel?

No, we will not be able to do cross carriage as it is only available if the content is acquired on an exclusive basis. However, we are continuing our efforts to acquire fresh content and will be announcing the launch of several new channels in the coming weeks.

 

12. Did StarHub really refuse to pay fair value for the channels?

We are working hard to negotiate a deal which would allow Discovery and StarHub to continue our partnership while offering our customers the same content at a reasonable price. There has been a steady decline in viewership for some of Discovery's channels as compared to equivalent channels.

 

13. Customers are very angry about this development. Is StarHub willing to go back to the negotiating table for the sake of your customers?

We are in negotiations with Discovery. With customers being our priority, we too hope to reach a fair and reasonable deal with Discovery without having to transfer higher costs to our customers. There has been a steady decline in viewership for some of Discovery's channels as compared to equivalent channels. Discovery also lost the broadcast rights to next season’s UEFA Champions League and the National Rugby League. These are keys factors considered in the negotiation process.

 

14. Singtel is offering me a very attractive TV bundle which includes Discovery's channels. What can you counter-offer to keep me?

We will be having a Free Preview of over 30 channels from the News, Kids, Education, Entertainment and Lifestyle groups, from 11 June to 15 July. This is our way of showing our appreciation and thanks to our customers for their continuous support. 

Customers will be able to sample our other channels during this period, including a wide selection of documentaries and lifestyle channels that are only available on StarHub, such as BBC Earth, Smithsonian Channel, Love Nature and BBC Lifestyle. Tune-in to channels offering:

  • Documentaries from BBC Earth, Smithsonian Channel and Love Nature, which are only on StarHub TV, plus highly-rated channels like HISTORYTM, Crime + InvestigationTM, National Geographic and Nat Geo Wild.
  • Lifestyle-skewed content from BBC Lifestyle, only available on StarHub TV, FYITM, Nat Geo People, LifetimeTM and FOXlife.

We are also continuing our efforts to acquire fresh content and will be announcing the launch of several new channels in the coming weeks. Stay tuned to exciting changes rolling out in the coming months.

 

15. What are the new replacement channels? When will they be available?

We seek your patience while we work towards onboarding several new channels that we trust will meet the viewing needs of our viewers. In the meantime, you may wish to continue tuning in to our range of Education and Lifestyle content from channels such as BBC Earth, BBC Lifestyle, Smithsonian Channel and Love Nature, which are only available on StarHub TV, and other channels like National Geographic, Nat Geo Wild, H2, HISTORYTM, Crime + Investigation™, FYITM, LifetimeTM, FOXlife, Nat Geo People, E! Entertainment and DIVA.

 

16. Will there be any new channels to replace all the channels that are ceased?

We are always on the lookout for fresh content that we can bring onboard to offer to customers, and will be announcing the launch of several new channels in the coming weeks.

 

We thank you for your patience and for staying with StarHub TV.