Plus 3 FAQ

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Who is eligible for Plus 3?
2/6
Which plans are eligible for Plus 3?
3/6
I am an existing in-contract customer with a Data Upsize VAS, am I able to sign up for Plus 3?
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I did not take up the offer for Plus 3 at point of sale during new/recontract order? Can I sign up after?
5/6
I am an existing customer on XS plan with Data Upsize at $25.68. Am I eligible for Plus 3 Data Upsize @$6?
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I am a Lite plan customer, why am I not eligible for Plus 3?

 

DataJump FAQ

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Who is eligible for DataJump?
2/10
Which plans are eligible for DataJump?
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How much data will I be adding to my plan with DataJump?
4/10
I am an existing customer with a Data Upsize VAS / Plus 3, am I able to sign up for DataJump?
5/10
I did not take up the offer for DataJump at point of sale during new/recontract order? Can I sign up after?
6/10
I am a Lite / XS customer, why am I not eligible for DataJump?
7/10
What happens to my DataJump add-on if I upgrade my plan from a S plan to a M plan?
8/10
Is there a contract period for DataJump?
9/10
Can I unsubscribe to DataJump?
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Why is there is a OTC for DataJump?

 

DataShare FAQ

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What is DataShare?
2/21
Why do I need DataShare?
3/21
What is the price of DataShare?
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Is there a contract period for DataShare? If I terminate this Value-Added Service, will I be faced with any penalty charges?
5/21
Who is eligible for DataShare?
6/21
I am an Enterprise customer. Am I eligible for DataShare?
7/21
Who can I share my local data with?
8/21
How do I transfer all my mobile lines to the same billing account to start using the DataShare VAS?
9/21
I have SharePlus Child lines, can these lines be beneficiaries?
10/21
Will I be able to retain my existing mobile number after transferring over to StarHub to enjoy the DataShare VAS?
11/21
I have just transferred my mobile lines to the same billing account in order to start sharing. When can I start using DataShare?
12/21
Where and how can I set up data sharing settings for DataShare?
13/21
I have just set up my sharing settings for DataShare. When will my data be shared to my beneficiaries?
14/21
Do I have to set up my data sharing settings every month?
15/21
Is there a minimum/ maximum amount of local data that can be shared?
16/21
I have a Plus 3 Data Upsize/ Data Upsize (1GB/2GB/3GB)/ DataJump (5GB/10GB/15GB/20GB) on my mobile plan, can this be shared?
17/21
What is the sequence of data usage for DataShare?
18/21
How many family members can I share my data with?
19/21
Can I be both a donor and a beneficiary at the same time?
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I want to change from being a donor to a beneficiary. How can I do this?
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I do not see my mobile lines in My Account or My StarHub App. Why is this so?
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