Unlimited Data Pass FAQ

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Who is eligible for Unlimited Data Pass?
2/23
Which plans are eligible for Unlimited Data Pass?
3/23
What are the type of passes available under Unlimited Data Pass and charges?
4/23
What are the apps covered under Unlimited Data Passes?
5/23
Is Facebook Messenger included in Unlimited Data Pass?
6/23
There's a prompt 'Use data to leave Facebook?'. Why am I seeing this?
7/23
Is WhatsApp Business included in Unlimited Social Pass?
8/23
Do all the Unlimited Data Passes include the app subscriptions as well?
9/23
Will I enjoy Unlimited Data Pass benefit if I surf or stream via web browser or mobile browser?
10/23
Is there any configuration required on my mobile?
11/23
How many Unlimited Data Pass can I sign up for?
12/23
I have signed up for Unlimited Video Pass and would like to sign up for Unlimited Social and Unlimited Chat Pass as well. Will there be any one-time activation charge?
13/23
I am an existing customer with a Data Upsize VAS / Plus 3 / DataJump. Can I sign up for Unlimited Data Pass?
14/23
I did not take up the offer for Unlimited Data Pass at point of sale during new line sign-up / recontract order. Can I sign up thereafter?
15/23
What will happen to my Unlimited Data Pass if I upgrade my plan from S plan to M plan?
16/23
Is there a contract period for Unlimited Data Pass?
17/23
Can I unsubscribe my Unlimited Data Pass anytime?
18/23
I have subscribed to Unlimited Data Pass and I have a DataShare and SharePlus child line. Can I share the Unlimited Data Pass with my other lines / SharePlus child line?
19/23
Why is there a one-time activation charge for every Unlimited Data Pass sign-up?
20/23
Will I enjoy Unlimited Data Pass benefit while roaming?
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Can I check the local data usages for my Unlimited Data Pass usage via My StarHub App or My Account Manager?
22/23
How do I know if my subscription is successful?
23/23
Why is there a Fair Usage Policy for Unlimited Data Pass?

Plus 3 FAQ

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Who is eligible for Plus 3?
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Which plans are eligible for Plus 3?
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I am an existing in-contract customer with a Data Upsize VAS, am I able to sign up for Plus 3?
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I did not take up the offer for Plus 3 at point of sale during new/recontract order? Can I sign up after?
5/6
I am an existing customer on XS plan with Data Upsize at $25.68. Am I eligible for Plus 3 Data Upsize @$6?
6/6
I am a Lite plan customer, why am I not eligible for Plus 3?

 

DataJump FAQ

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Who is eligible for DataJump?
2/10
Which plans are eligible for DataJump?
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How much data will I be adding to my plan with DataJump?
4/10
I am an existing customer with a Data Upsize VAS / Plus 3, am I able to sign up for DataJump?
5/10
I did not take up the offer for DataJump at point of sale during new/recontract order? Can I sign up after?
6/10
I am a Lite / XS customer, why am I not eligible for DataJump?
7/10
What happens to my DataJump add-on if I upgrade my plan from a S plan to a M plan?
8/10
Is there a contract period for DataJump?
9/10
Can I unsubscribe to DataJump?
10/10
Why is there is a OTC for DataJump?

 

DataShare FAQ

About DataShare Service

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What is DataShare?
2/6
Why do I need DataShare?
3/6
What is the price of DataShare?
4/6
Is there a contract period for DataShare? If I terminate this Value-Added Service, will I be faced with any penalty charges?
5/6
Who can I share my local data with?
6/6
How many family members can I share my data with?

Eligibility

1/3
Who is eligible for DataShare?
2/3
I am an Enterprise customer. Am I eligible for DataShare?
3/3
I have SharePlus Child lines, can these lines be beneficiaries?

How it works

1/8
I have just transferred my mobile lines to the same billing account in order to start sharing. When can I start using DataShare?
2/8
Is there a minimum/ maximum amount of local data that can be shared?
3/8
I have a Plus 3 Data Upsize/ Data Upsize (1GB/2GB/3GB)/ DataJump (5GB/10GB/15GB/20GB) on my mobile plan, can this be shared?
4/8
How do I add more data with Plus 3 or DataJump to share?
5/8
I have just set up my sharing settings for DataShare. When will my data be shared to my beneficiaries?
6/8
Do I have to set up my data sharing settings every month?
7/8
Can I be both a donor and a beneficiary at the same time?
8/8
What is the sequence of data usage for DataShare?

How to subscribe

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I am a new DataShare subscriber. Where and how can I activate DataShare?
2/6
I am an existing DataShare subscriber. Where and how can I modify my DataShare sharing settings?
3/6
How do I transfer all my mobile lines to the same billing account to start using the DataShare VAS?
4/6
Will I be able to retain my existing mobile number after transferring over to StarHub to enjoy the DataShare VAS?
5/6
I want to change from being a donor to a beneficiary. How can I do this?
6/6
I do not see my mobile lines in My Account or My StarHub app. Why is this so?
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