Data Add-ons FAQ

1/12
What is 1GB for 3-day?
2/12
How to I add on 1GB for 3-day?
3/12
How will I know how much data and time is left once I’ve activated the 1GB for 3-day?
4/12
I added 1GB for 3-day to my plan, can I purchase another set of 1GB for 3-day?
5/12
Can I enjoy 1GB for 3-day with other data add on?
6/12
What is 10GB for $10?
7/12
How do I add on 10GB data?
8/12
Can I enjoy 10GB data with other data add on?
9/12
What is Unlimited Weekend?
10/12
How do I activate Unlimited Weekend?
11/12
Will I be able to view my data usage on days when I enjoy Unlimited Weekend data?
12/12
Can I enjoy Unlimited Weekend with other Data add on?

Data-free Apps FAQ

1/21
Who is eligible for data-free apps?
2/21
Which plans are eligible for Unlimited Chat, Social and Video add-on?
3/21
How much does the Unlimited Chat, Social and Video add-on cost?
4/21
What are the apps covered under data-free apps?
5/21
Is Facebook Messenger included in Unlimited Social add-on?
6/21
There's a prompt 'Use data to leave Facebook?'. Why am I seeing this?
7/21
Is WhatsApp Business included in Unlimited Social add-on?
8/21
Do the data-free apps include subscriptions for the apps?
9/21
Will I enjoy the benefits of Unlimited Chat, Social and Video if I surf or stream via web browser or mobile browser?
10/21
Is there any configuration required on my mobile?
11/21
Can I sign up for Unlimited Chat, Social and Video add-on concurrently?
12/21
I am an existing customer with a Data Upsize, Plus 3 or DataJump service. Can I sign up for Unlimited Chat, Social or Video add-on?
13/21
How do I sign up for Unlimited Chat, Social and Video add-on?
14/21
What will happen to my Unlimited Chat, Social and Video add-on when I upgrade my mobile plan?
15/21
Is there a contract period for Unlimited Chat, Social and Video add-ons?
16/21
Can I unsubscribe my Unlimited Chat, Social and Video add-ons anytime?
17/21
Will I enjoy Unlimited Data Pass benefit while roaming?
18/21
Can I check the local data usages for my Unlimited Data Pass usage via My StarHub App or My Account Manager?
19/21
How do I know if my subscription is successful?
20/21
Why is there a Fair Usage Policy for Unlimited Chat, Social and Video add-ons?
21/21
Is there any access under the apps which will not be covered under free local data usage?

Plus 3 FAQ

1/6
Who is eligible for Plus 3?
2/6
Which plans are eligible for Plus 3?
3/6
I am an existing in-contract customer with a Data Upsize VAS, am I able to sign up for Plus 3?
4/6
I did not take up the offer for Plus 3 at point of sale during new/recontract order? Can I sign up after?
5/6
I am an existing customer on XS plan with Data Upsize at $25.68. Am I eligible for Plus 3 Data Upsize @$6?
6/6
I am a Lite plan customer, why am I not eligible for Plus 3?

 

DataJump FAQ

1/10
Who is eligible for DataJump?
2/10
Which plans are eligible for DataJump?
3/10
How much data will I be adding to my plan with DataJump?
4/10
I am an existing customer with a Data Upsize VAS / Plus 3, am I able to sign up for DataJump?
5/10
I did not take up the offer for DataJump at point of sale during new/recontract order? Can I sign up after?
6/10
I am a Lite / XS customer, why am I not eligible for DataJump?
7/10
What happens to my DataJump add-on if I upgrade my plan from a S plan to a M plan?
8/10
Is there a contract period for DataJump?
9/10
Can I unsubscribe to DataJump?
10/10
Why is there is a OTC for DataJump?

 

DataShare FAQ

About DataShare Service

1/6
What is DataShare?
2/6
Why do I need DataShare?
3/6
What is the price of DataShare?
4/6
Is there a contract period for DataShare? If I terminate this Value-Added Service, will I be faced with any penalty charges?
5/6
Who can I share my local data with?
6/6
How many family members can I share my data with?

Eligibility

1/3
Who is eligible for DataShare?
2/3
I am an Enterprise customer. Am I eligible for DataShare?
3/3
I have SharePlus Child lines, can these lines be beneficiaries?

How it works

1/8
I have just transferred my mobile lines to the same billing account in order to start sharing. When can I start using DataShare?
2/8
Is there a minimum/ maximum amount of local data that can be shared?
3/8
I have a Plus 3 Data Upsize/ Data Upsize (1GB/2GB/3GB)/ DataJump (5GB/10GB/15GB/20GB) on my mobile plan, can this be shared?
4/8
How do I add more data with Plus 3 or DataJump to share?
5/8
I have just set up my sharing settings for DataShare. When will my data be shared to my beneficiaries?
6/8
Do I have to set up my data sharing settings every month?
7/8
Can I be both a donor and a beneficiary at the same time?
8/8
What is the sequence of data usage for DataShare?

How to subscribe

1/6
I am a new DataShare subscriber. Where and how can I activate DataShare?
2/6
I am an existing DataShare subscriber. Where and how can I modify my DataShare sharing settings?
3/6
How do I transfer all my mobile lines to the same billing account to start using the DataShare VAS?
4/6
Will I be able to retain my existing mobile number after transferring over to StarHub to enjoy the DataShare VAS?
5/6
I want to change from being a donor to a beneficiary. How can I do this?
6/6
I do not see my mobile lines in My Account or My StarHub app. Why is this so?
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