Plus 3 FAQ
Any new, re-contracting, existing StarHub Mobile postpaid customer on eligible mobile plans will be able to sign up for Plus 3.
The mobile plans which are eligible to sign up for Plus 3 are 2 year XS/S/M/L/XL plans, 2 year 4G 3/4/5/6/12 plans, HomeHub Go 7 Surf, HomeHub Go 700 Talk and SIM Only XS/S/M/L/XL plans, SIM Only 4G 3/4/5/6/12 plans. Not valid for Lite, 4G 300M, HomeHub Go 15, HomeHub Go SurfHub 15, all SurfHub, SharePlus Child and any plans offered specifically to Business customers.
Yes. However, you need to terminate your existing Data Upsize VAS first before you can sign up for Plus 3.
Yes. You can sign up for Plus 3 via My Account Manager with your Hub ID.
Each customer is only eligible to subscribe to 1 Data Upsize Value-Added-Service at any one time. As a customer on a XS plan, you will need to terminate your existing 3GB Data Upsize VAS first before you can sign up for Plus 3.
The Lite plan is catered for customers with low data usages. As such, we would recommend customers to re-evaluate their usage patterns and choose a more appropriate plan to fit their mobile needs.
Any new, re-contracting or existing StarHub Mobile postpaid customer on eligible mobile plans will be able to sign up for DataJump.
The mobile plans which are eligible to sign up for DataJump are 2 year S/M/L/XL plans, 2 year 4G 4/5/6/12 plans, SIM Only S/M/L/XL plans and SIM Only 4G 4/5/6/12 plans. DataJump is not valid for Lite, XS, 4G 300M, 4G 3, SurfHub, HomeHub Go SurfHub 15 (and Add-on), HomeHub Go (and Add-on), SharePlus Child and any plans offered specifically to Business customers.
DataJump increases your data bundle based on your current price plan for a monthly fee of $10.00 and one-time charge of $10.70.
If you are on S or 4G 4 plan with DataJump (5GB), your data bundle will increase by 5GB, bringing your total data bundle to 9GB.
If you are on M or 4G 5 plan with DataJump (10GB), your data bundle will increase by 10GB, bringing your total data bundle to 15GB.
If you are on L or 4G 6 plan with DataJump (15GB), your data bundle will increase by 15GB, bringing your total data bundle to 23GB for L plan subscribers or 21GB for 4G 6 plan subscribers.
If you are on XL or 4G 12 plan with DataJump (20GB), your data bundle will increase by 20GB, bringing your total data bundle to 35GB for XL plan subscribers or 32GB for 4G 12 plan subscribers.
Yes. However, you will need to terminate your existing Data Upsize VAS / Plus 3 first before you can sign up for DataJump. Please note that any existing discounts that you enjoy for your Data Upsize VAS or Plus 3 will also be terminated when you terminate your existing Data Upsize VAS or Plus 3.
Yes, you can sign up for DataJump via My Account Manager with your HUB ID.
The Lite plan is catered for customers with low data usage. As such, we would recommend that customers re-evaluate their usage patterns and choose an appropriate plan to fit their mobile needs.
The XS plan has the option to upsize their data by 3GB with Plus 3. If you would like to sign up for DataJump, you may consider upgrading your plan to S/M/L/XL, followed by signing up for Jump for a larger data bundle.
Your DataJump (5GB) on S plan will need to be removed. You will then need to subscribe to DataJump (10GB) when you have changed your plan to M Plan.
For a limited promotional period, DataJump will be offered without any contract commitment.
For a limited promotional period, DataJump will be offered without any contract commitment, and can be unsubscribed.
All our value-added services do come with a one-time activation charge. We have been waiving this one-time activation from time-to-time on a promotional basis. The waiver does not apply to DataJump at this point.
DataShare is a Value-Added Service (VAS) that is designed for customers to share their local data with their loved ones. Customers will need to make two simple decisions - who they want to share their data with, and how much they want to share – it’s that easy!
DataShare will allow customers to share local data among members within the same billing account. As usages differ across individuals, having the option to share data with other family members allow you to optimize your data usage and gain greater cost savings.
DataShare is currently offered at a promotional price of $2.14/month (with GST) per subscription (U.P. $10.70). Only the donor will be charged the $2.14/month (with GST), beneficiary is not charged. The monthly recurring charge is fixed regardless of the number of mobile lines you share local data with.
For instance, a donor with 3 beneficiaries will be charged the same monthly recurring charge as a donor with 1 beneficiary.
Note: This promotional price will be valid till further notice. Charges for DataShare are non-pro-rated.
There is no minimum contract period and no penalty charge for terminating DataShare.
All Consumer postpaid mobile subscribers with local data bundled voice plans with at least 2GB data entitlement are eligible to subscribe to DataShare. Eligible plans are: XS/S/M/L/XL Plans/ 4G 3/4/5/6/12 Plans/ 4G SIM Only Plans/ SIM Only Plans/ SurfHub Plans/ HomeHub Go Mobile plans/ HomeHub Go SurfHub 15 plans/ SmartSurf plans/ SmartSurf HD plans. Customers on Youth Perks are also eligible for DataShare.
Enterprise customers are not eligible to subscribe to DataShare. As an Enterprise customer, you are eligible for SmartShare, a Value-Added Service (VAS) which is catered specifically for Enterprise customers. To find out more, visit here.
You can share your local data with other data bundled voice plans in the same billing account.
Mobile lines that are eligible for data sharing will be displayed in My Account DataShare setup page (Settings > Service Settings > Manage DataShare). OR My StarHub App DataShare setup page (My Account > Share local data)
If your mobile lines belong to the same person/NRIC but are in different billing accounts, you may proceed to do a mobile line transfer via My Account Manager.
If the mobile lines are under different people/NRICs, please visit any StarHub Shop with both account holders present (along with your NRICs) to complete the transaction.
Yes, these SharePlus Child lines can be beneficiaries of DataShare for local data.
Yes, you will enjoy a free number porting service which allows you to retain the full use of your existing mobile number. For more details, visit http://www.starhub.com/business/support/mobile/faq/full-number-portability.html
No. Once you have set up DataShare, your sharing settings will recur unless otherwise modified or deleted. Modification and deletion of data sharing settings may be performed via My StarHub App or My Account
Any new/ modification of sharing settings will take place from your next billing cycle. This is subjected to both donor and beneficiary mobile lines being active.
Yes, the minimum unit of local data sharing is 1GB, and the maximum unit is 12GB per donor. To ensure that the donor will still have data for use, 1GB of data is automatically retained.
For example, if you are on a S plan which has 4GB plan data, the maximum you can share is 3GB.
Yes, you will be able to share your Data Upsize bundle.
For example, if you are on a L mobile plan with DataJump VAS upsize (15GB) your total data entitlement is 23GB and you will be able to share a maximum of 22GB data.
Data will be utilized in the following sequence: Data received from DataShare, Data Upsize VAS, and Plan data.
You can share your local data with all eligible mobile lines in the same billing account.
No, you can only be EITHER a donor or a beneficiary of DataShare, but not both at the same time. This is to ensure that the data that you receive from a donor is not being shared to another beneficiary.
You will need to remove all beneficiary lines associated with the relevant donor line. DataShare will be removed once all beneficiary lines have been dropped. You can then proceed to be a beneficiary and receive data from your family member.
As sharing can only occur between data bundled voice plans, note that data only plans (eg. MaxMobile) and selected voice plans will not appear. Eligible plans are: Lite, XS/S/M/L/XL/ SIM Only Plans/ SurfHub Plans/ HomeHub Go Mobile plans/ HomeHub Go SurfHub 15/ HomeHub Go SurfHub 15 add-on/ SmartSurf plans/ SmartSurf HD plans Customers on Youth Perks are also eligible for DataShare.
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- 1. I am travelling overseas, how can I activate roaming or manage data?
- 2. How do I pay my bills online?
- 3. How do I check the speed of my broadband connection?
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- 5. I am moving house, how do I migrate all of my StarHub services to the new residential address?