International Roaming

1/10
What is International Roaming?
2/10
Is Caller Number Display still available while roaming?
3/10
How can I ensure that I am connected to an overseas operator when roaming?
4/10
How do I avoid being connected to an overseas network when I am in Singapore?
5/10
How do I know if my phone has logged onto a foreign network?
6/10
I have subscribed to the roaming service. Why can't I make outgoing calls?
7/10
Will I be able to send and receive SMS while roaming?
8/10
How do I retrieve my voicemail while roaming?
9/10
What are the roaming charges for receiving or making a call while overseas?
10/10
Whom do I call if I encounter problems while using the International Roaming Service?

 

Data Roaming On Vodafone Networks FAQ

5 Questions
1/5
How is data roaming on the Vodafone and StarHub partner network unique?
2/5
How much savings will I enjoy?
3/5
Will Pay-As-You-Roam subscribers be charged differently?
4/5
How do I know if I am roaming on the designated Vodafone and StarHub partner networks covered in the promotion?
5/5
How will I be charged if I've already used up the 100MB of roaming data but want to use a further 30MB of data in the same day?

 

4G Roaming

5 Questions
1/5
What is 4G Roaming?
2/5
How can I enjoy 4G Roaming?
3/5
How much do I need to pay for data roam usage on roaming operators that support 4G Roaming?
4/5
How do I know if I am connected to 4G Roaming?
5/5
What happens if I am out of 4G Roaming coverage?

 

RoamEasy Daily

12 Questions
1/12
What does the RoamEasy Daily Plan offer?
2/12
How do I opt-in for RoamEasy Daily Plan?
3/12
When can I start enjoying the benefits of the RoamEasy Daily Plan?
4/12
Who can enjoy the RoamEasy Daily Plan?
5/12
How much savings can I enjoy with the RoamEasy Daily Plan?
6/12
How much will I be charged for 75MB data in Malaysia?
7/12
I have used only 90MB of data on a day. Can I continue to use the balance 10MB on the next day?
8/12
Can I pay $10 for 100MB data block and use 40MB in Taiwan and 40MB in Philippines within the same day?
9/12
I am a MultiSIM user. Will my data roam usage on both SIM cards be combined?
10/12
I have opted-in for the RoamEasy Daily Plan. Will I be charged if I am in Taiwan but did not use any data?
11/12
Can I enjoy DataRoam Daily Unlimited Promotion after I sign up for the RoamEasy Daily Plan?
12/12
How do I opt out of RoamEasy Daily Plan?

 

RoamEasy Monthly

10 Questions
1/10
What does the RoamEasy Monthly Plan offer?
2/10
How do I sign up for the RoamEasy Monthly Plan?
3/10
When can I start enjoying the RoamEasy Monthly Plan?
4/10
Who can subscribe to the RoamEasy Monthly Plan?
5/10
How much savings can I enjoy with the RoamEasy Monthly Plan?
6/10
My bill cycle is on 1st of every month. How much will I be charged if I subscribe to the RoamEasy Monthly Plan on the 15th of the month?
7/10
Can I roll over my unused RoamEasy Monthly Plan’s data roam bundle for this month to the next month?
8/10
Can I enjoy DataRoam Daily Unlimited Promotion after I subscribe to the RoamEasy Monthly Plan?
9/10
How do I terminate my RoamEasy Monthly Plan subscription?
10/10
My bill cycle is on 1st of every month. How much will I be charged if I terminate the RoamEasy Monthly Plan on the 15th of the month?

 

BlackBerry® DataRoam Unlimited Value-Added Service

11 Questions
1/11
How does the BlackBerry® DataRoam Unlimited Value-Added Service (VAS) work?
2/11
Who can subscribe to BlackBerry® DataRoam Unlimited VAS?
3/11
How many destinations does BlackBerry® DataRoam Unlimited VAS cover?
4/11
Can I use BlackBerry® DataRoam Unlimited VAS locally?
5/11
Can I subscribe to Monthly DataRoam Plans with BlackBerry® Unlimited DataRoam VAS?
6/11
What are the types of data traffic covered under BlackBerry® DataRoam Unlimited VAS?
7/11
What are the types of data traffic not covered under BlackBerry® DataRoam Unlimited VAS?
8/11
If I terminate the BlackBerry® DataRoam Unlimited VAS in the middle of my bill cycle, do I get a pro-rated refund?
9/11
Why is the BlackBerry® Unlimited DataRoam VAS not applicable for users of BlackBerry® 10 smartphones?
10/11
What will happen if I utilise mobile data on my BlackBerry® 10 smartphone while roaming overseas?
11/11
My BlackBerry® device is running on BlackBerry® 7 OS or earlier. Would I be able to subscribe to BlackBerry® Unlimited DataRoam VAS?

 

GlobalRoam *108* FAQ

20 Questions
1/20
What is GlobalRoam *108*?
2/20
What are the benefits of using GlobalRoam *108*?
3/20
Do I have to register for GlobalRoam *108*?
4/20
Are there any registration or monthly subscription charges for GlobalRoam *108*?
5/20
How do I use GlobalRoam *108*
6/20
Do I need to do anything after I have keyed in a GlobalRoam *108* request and pressed the dial button?
7/20
Can I use GlobalRoam *108* in any overseas destinations I travel to?
8/20
Can I use GlobalRoam *108* when I am in Singapore?
9/20
Can I use GlobalRoam *108* to call an overseas number?
10/20
If I am roaming overseas, how do I know if the overseas operator I have logged onto supports GlobalRoam *108* ?
11/20
If I do not receive any response from my previous GlobalRoam *108* request, how long should I wait before I initiate another request?
12/20
How will I know how much I am being charged for the GlobalRoam *108* call I made to a Singapore-registered number?
13/20
What do I pay when I use GlobalRoam *108* to call a friend (who is using a local operator) in another destinations?
14/20
How will the call charges for GlobalRoam *108* be reflected on my bill?
15/20
Is there any other way that I can make a GlobalRoam *108* call?
16/20
If I make a call to a Singapore-registered phone number using GlobalRoam *108*, can the recipients see my mobile phone number?
17/20
What happens if the recipient’s phone is engaged?
18/20
Will I be charged if the call is disconnected because the recipient does not pick up the call?
19/20
What will happen if I do not pick up the call from the system?
20/20
Why I cannot make GlobalRoam *108* call using my Multi-SIM?

 

Inflight Connectivity

12 Questions
1/12
What is inflight connectivity?
2/12
Who is eligible to use inflight connectivity services?
3/12
As a StarHub customer, on which airline can I use inflight connectivity services?
4/12
How do I log onto inflight connectivity service?
5/12
How do I log onto OnAir or Aeromobile to use voice, SMS and data roaming services?
6/12
How can I start using data roaming on OnAir or Aeromobile?
7/12
What are the data charges?
8/12
I am a StarHub MultiSIM user. Will my data roam usage on both SIM cards be combined?
9/12
How much will I be charged if my data roam usage did not reach the daily usage cap?
10/12
I do not want to incur accidental data roaming charges. How do I log onto the inflight mobile network to use roaming voice and SMS services only?
11/12
Can I get connected immediately once I enter the aircraft?
12/12
Can I use roaming services with a StarHub Prepaid SIM on an inflight mobile network?

 

DataRoam Cap @ $100

14 Questions
1/14
What is DataRoam Cap @ $100?
2/14
Is the DataRoam Cap @ $100 service available to all customers?
3/14
What are the charges for subscribing to the DataRoam Cap @ $100 service?
4/14
How do I sign up for the DataRoam Cap @ $100 service?
5/14
My data roaming service is disabled as my data usage has reached $100. If I wish to continue to access data, how do I enable my data roaming service?
6/14
Can I activate the DataRoam Cap @ $100 service again after deactivation?
7/14
When my data roaming is suspended, can I still make roaming voice call or SMS?
8/14
I have activated the DataRoam Cap @ $100 service and use both my main SIM and MultiSIM to roam overseas. Why am I being charged more than $100 for my data roaming usage?
9/14
If I have subscribed to DataRoam Cap @ $100 service, will I be able to enjoy the unlimited data surfing with Conexus Mobile Alliance Network?
10/14
When my data roaming is suspended, can I access my local data when I am back in Singapore?
11/14
If my data roaming is suspended after reaching the $100 cap, when can I start using my data roaming again?
12/14
I have activated the DataRoam Cap @ $100 service. Why do some of my roaming bill charges still exceed $100 in the bill?
13/14
Why does my bill show the data roaming suspension being charged at $95.85 instead of $100?
14/14
Is there other ways to manage my data roaming charges?

 

Maritime Connectivity

12 Questions
1/12
What is maritime connectivity?
2/12
Who is eligible to use maritime connectivity services?
3/12
As a StarHub customer, on which vessels can I use maritime connectivity services?
4/12
How can I know for sure if On-Waves or Telenor Maritime mobile network is available on the maritime vessel before my departure date?
5/12
How do I log onto On-Waves or Telenor Maritime to use voice, SMS and data roaming services?
6/12
How can I start using data roaming on On-Waves or Telenor Maritime?
7/12
What are the data charges?
8/12
I am a StarHub MultiSIM user. Will my data roam usage on both SIM cards be combined?
9/12
How much will I be charged if my data roam usage did not reach the daily usage cap?
10/12
I do not want to incur accidental data roaming charges. How do I log onto the maritime mobile network to use roaming voice and SMS services only?
11/12
Can I get connected immediately once I enter the maritime vessel?
12/12
Can I use roaming services with a StarHub Prepaid SIM on a maritime mobile network?
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