Eligibility To Apply

 

Registration Guidelines for Mobile Services

Applicants must be at least 18 years of age at time of application.

Residence Status Documents for Verification

Singaporean & Permanent Resident

  • NRIC / Singapore Armed Forces Identity Card (SAF 11B) for Regular & NSF ONLY. Singapore photo-driving licence with proof of billing address.
  • Proof of billing address if address on blue NRIC is a foreign address.
  • Local sponsor is required for application of 1900 services.
  • Deposit in the range of $500 - $800 may be applicable upon application of each service for selected price plans.
  • Your subscription eligibility is based on the eligibility assessment that StarHub will conduct at the point of sale.

P1, P2, Q1, PEP, TEP/TVP, EntrePass, Diplomat Pass, Non-Diplomat Pass

  • All Employment Passes, Diplomatic Passes, Entrepasses and Training Visit Passes must have a minimum validity period of 6 months. If the Employment Pass / Diplomatic Pass / Entrepass / Training Visit Pass doesn't carry your photograph, please produce a passport with a minimum of 6 months validity.
  • If validity period is less than 6 months, a letter from the employer indicating intent of renewal is required. The letter must be from a manager of the company.
  • Proof of billing address required if there is no local address present on the Employment Pass / Diplomatic Pass / Entrepass / Training Visit Pass.
  • Local sponsor is required for application of 1900 services for applicants below 21 years of age.
  • Deposit in the range of $500 - $800 may be applicable upon application of each service for selected price plans.
  • Your subscription eligibility is based on the eligibility assessment that StarHub will conduct at the point of sale.

S Pass

  • S Pass must have a minimum validity period of 6 months. If the Employment Pass / Diplomatic Pass / Entrepass / Training Visit Pass doesn't carry your photograph, please produce a passport with a minimum of 6 months validity.
  • If validity period is less than 6 months, a letter from the employer indicating intent of renewal is required. The letter must be from a manager of the company.
  • Proof of billing address is required if there is no local address present on the Employment Pass/ Diplomatic Pass/ Entrepass/ Training Visit Pass.
  • Local sponsor is required for application of Mobile-Local, iDD, iIDD and SHICC services, for applications below 21 years of age.
  • International roaming/Pay As You Roam and 1900 services will be available, for applicants below 21 years of age.
  • Deposit in the range of $500 - $800 may be applicable upon application of  each service for selected price plans.
  • Your subscription eligibility is based on the eligibility assessment that StarHub will conduct at the point of sale.

Work Permit, Student Pass

  • All Work Permits and Student Passes must have a minimum validity period of 6 months. If the Work Permit/ Student Pass doesn't carry your photograph, please produce a passport with a minimum of 6 months validity.
  • If validity period of Work Permit is less than 6 months, a letter from the employer indicating intent of renewal is required. The letter must be from a manager of the company.
  • If validity period of Student Pass is less than 6 months, a letter from the principal of the school indicating continual studies is required.
  • Proof of billing address required if there is no local address present on the Work Permit / Student Pass.
  • Local sponsor is required for application of Mobile-Local, iDD, iIDD and SHICC services, for applicants below 21 years of age.
  • International roaming / Pay As You Roam and 1900 services will not be available.
  • Deposit in the range of $200 - $800 may be applicable upon application of each service.
  • Your subscription eligibility is based on the eligibility assessment that StarHub will conduct at the point of sale.

Dependent Pass, Long Term Social Visit Pass

  • All Dependent Passes and Long Term Social Visit Passes must have a minimum validity period of 6 months. If the Dependent Pass / Long Term Social Visit Pass doesn't carry your photograph, please produce a passport with a minimum of 6 months validity.
  • If validity period of Dependent Pass / Long Term Social Visit Pass is less than 6 months, a letter of extension from Ministry of Manpower is required.
  • Proof of billing address required if there is no local address present on the Dependent Pass / Long Term Social Visit Pass.
  • Local sponsor is required for application of Mobile / IDD services, for applicants below 21 years of age.
  • International roaming / Pay As You Roam and 1900 services will not be available.
  • Deposit in the range of $500 - $800 may be applicable upon application of each service for selected price plans.
  • Your subscription eligibility is based on the eligibility assessment that StarHub will conduct at the point of sale.

Note: One Multi-SIM per StarHub Mobile Postpaid voice line.

List of documents accepted as Proof of Billing Address:

  • Legal tenancy agreement (valid for at least 6 months)
  • Insurance policy statement (except for travel insurance)
  • Bank or Credit Card statement*
  • SingTel/M1/Pacific Internet bill statement*
  • Singapore Power bill statement*
  • Original CPF statement or printed from internet*
  • Title deed
  • TV/Radio License from Singapore Broadcasting Authority
  • Form B/IR8A (Income Tax) sent to customer's residential/company address
  • Letter from company (signed by managerial position and above) indicating the company-owned / leased / rented properties / customer's residential address
  • Letter from school (signed by principal) indicating the customer's residential address

 

* All proof of local billing address must be dated within three months from date of application