Maintenance FAQ


Cable/Fibre Broadband Unplanned Signal Shutdown or Maintenance
  1. How long does it take to resolve an outage?
    The time taken to resolve an outage may differ on a case to case basis. However, please be assured that our engineers are working to restore the service as soon as possible.
     
Cable/Fibre Broadband Planned Signal Shutdown or Maintenance
  1. Why are there planned signal shutdowns/maintenances?
    The planned signal shutdowns/maintenances happen for a variety of reasons. In most cases, they are related to third party requirements like network maintenance or enbloc cable diversion.

  2. Why do you need 8 hours for the signal shutdown/maintenance?
    An approximate duration of 8 hours is required as these activities usually involve major construction works such as excavation and digging of roads.  The full 8 hours may not be required, depending on the level of work involved.

  3. Why must the signal shutdown/maintenance be carried out on weekdays?
    As most of the maintenances/shutdowns affect residential homes, the intent is to carry them out during weekdays when most people are at work or school.

  4. Why wasn't I informed of this?
    For HDB home owners, a notification letter will be placed in your letterbox if the signal shutdown/maintenance is more than an hour. Notices will be placed at the lift lobbies if otherwise.

    For landed home owners, a notification letter will be placed in your letterbox.

    For condominium home owners, you will find notices placed at the lift lobbies.