"Why do I see double charges on my bill?"

Don't worry, there are no "double charges". Let us explain with the example below:

You renewed your mobile contract on 05/09/2017 and changed your mobile plan from 4G5 to the M Plan. Your bill period is from 1st – 30th of the month. So, you see a pro-rated credit of 4G5 subscription from 05/09/2017 – 30/09/2017. The usage charge you see was incurred before you made changes to your mobile plan.

We follow the same pro-rated principle and charge M plan subscription from 05/09/2017 – 30/09/2017. In the same bill, you will see usage charges incurred under your new plan.

As subscription is billed one month in advance, you will also see a full month of M plan subscription charges from 01/10/2017 – 31/10/2017. Moving forward, you will only see your normal monthly charges for your new mobile plan.

For an overview of the individual items in your bill, please click here.