Hub iD

1. What is a Hub iD?

Hub iD is a unique User login iD and password created by you to manage your StarHub services online or/and My StarHub App.

With one iD for everything, you can now do it all, wherever you are.

2. Why should I sign up for Hub iD?

With a Hub iD, you can easily manage all your StarHub services or/and My StarHub App.

  • My Account
    Manage your account online and update your personal information quickly and easier.
  • My StarHub App
    Manage your account on the go! Check your local data usage, contract status or view and pay your bill wherever you are.
  • StarHub Rewards
    Be surprise anytime, anywhere, just for being with StarHub. Pick from tempting treats in our new EAT, SHOP and PLAY categories.
  • StarHub Wireless Access
    Enjoy wireless internet access at selected WiFi spots in Singapore.

Visit www.starhub.com/about-hubid to find out more details.

3. How do I sign up for a Hub iD account?

Sign up now at www.starhub.com/hubid or with My StarHub App.

4. Can I sign up for more than one Hub iD?

As a StarHub customer, all you need is to sign up once using your NRIC or FIN.

5. If I am not a StarHub customer, can I sign up for Hub iD?

Yes, you may sign up for a Hub iD to access selected StarHub online services.

6. I have an existing Hub iD. Can I continue to use it to log in to My Account and StarHub Rewards redemption?

Yes, existing Hub iD customers with active StarHub services can continue to use it to access My Account, My StarHub App and other StarHub services.

7. What will happen to my Hub iD if I terminate all StarHub service(s)?

If you no longer have any active StarHub services, your Hub iD is still available for you to access to selected StarHub online services.

8. I have a Hub iD (previously known as Hub iD Lite). Will I have to change to another Hub iD if I have a StarHub service in future?

There is no need to change to another Hub iD. All you need to do is to log into your Hub iD account to perform the following simple steps.

Step 1: Login to ‘Hub iD Account’ with your existing Hub iD and password at www.starhub.com/hubid
Step 2: Go to ‘Hub iD Upgrade’ to proceed with the account upgrade.

9. I have updated my residential status from FIN to NRIC. How do I inform StarHub on this change?

To update your NRIC on our records, please provide us with a photocopy of your new NRIC (both sides) and fax it to (65) 6720 5000.

Alternatively, you may email the scanned copy (both sides) to hubidsupport@starhub.com, together with your account and contact details.

10. How do I upgrade my Hub iD Lite?