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Roaming User Guide
You need to subscribe to the International Roaming service before you can make and receive calls when you are overseas. To activate this service, please call our Customer Care Consultants at 1633 or visit the following StarHub Shops.
Plaza Singapura
68 Orchard Road
#01-36
Singapore 238839
Opens 11:00am – 9:00pm daily
Tampines Mall
4 Tampines Central 5
#02-27/28
Singapore 529510
Opens 11:00am – 9:00pm daily
(This outlet does not provide exchange of iPhone handset services.)
Nex
23 Serangoon Central
#B1-66/67/68
Singapore 556083
Open 11:00am – 9:00pm daily
(This outlet does not provide exchange of iPhone handset services.)
| International Roaming Service Charges | |
|---|---|
| Registration | $10 |
| Monthly Subscription | $8 |
Contact Us While Roaming
| StarHub Customer Care | |
|---|---|
| From a StarHub mobile phone | Dial +65 6820 1633. |
| From a fixed-line | Dial the International Access Code of the overseas operator you are roaming on followed by 65 6820 1633 |
| Operating hours | 24 hours a day, 7 days a week. |
If you lose your mobile phone or SIM card, call our Customer Care Consultants immediately to suspend the service. Please visit our Customer Service Centre to reactivate the service within 30 days. Otherwise, the service will be terminated.
How to activate (phone settings)
Phone Settings
For Autoroam:
Switch on your mobile phone so that your location can be updated on StarHub's Roaming Partner's network. It will automatically select the network with the strongest signal.
For Manual Roam:
Set your mobile phone to "Manual Selection" and it will display all the networks available in that area. Please refer to your mobile phone user manual for more instructions to carry out manual selection.
Phone Rental
With StarHub as your travelling companion, roaming to over 200 destinations is a lot closer, as you'll always be contactable to those important to you.
How to make calls and send SMS
| Type | Dialling Procedure | Example |
|---|---|---|
| Call Singapore | 1. International Access Code or "+". | +65 6123-4567 |
| Call a local number in roaming country | 1. Local Area Code | 03 876-54321 |
| Call another StarHub Mobile user in same roaming country | 1. International Access Code or "+". | +65 9123-4567 |
| Call other countries (eg. UK) outside of the roaming country | 1. International Access Code or "+" | +44 171-1234567 |
| Send SMS to Singapore | 1. International Access Code or "+" | +65 9123-4567 |
You will receive SMS and calls while roaming as usual. Information about relevant charges is in the "Understanding Your Roaming Charges" section below.
Retrieve Voice Messages
To retrieve your voice messages while roaming:
1. Dial +65 9184-1303.
2. Key in your StarHub Mobile number followed by #
3. Key in your password when prompted (default password is 8888).
4. You may now access your voice messages.
Additional Information
| StarHub Customer Care Consultants | |
|---|---|
| From a StarHub mobile phone | Dial +65 6820 1633. |
| From a fixed-line | Dial the International Access Code of the overseas operator you are roaming on followed by 65 6820 1633 |
| For Outgoing Local Calls within the State |
One Flat Rate + Taxes & Surcharge (where applicable) |
| For Incoming Calls |
One Flat Rate + Taxes & Surcharge (where applicable) + StarHub IDD 008 (country) Rate |
| For Calls Back to Singapore |
One Flat Rate + Taxes & Surcharge (where applicable) |
More Information
For more information on other roaming services, please select the following: