How can we help you today?
Which plans are eligible for the SMS Upsize VASes?
The mobile plans that are eligible to sign up for the SMS Upsize VASes are XS, S, M and L Plans on 2 year contract and SIM Only no contract.
The SMS Upsize VASes are not applicable for Lite/XL Plans and any mobile plans that are no longer offered by StarHub.
What are the available SMS Upsize VASes that I can subscribe to?
SMS Upsize VASes are available on XS, S, M and L Plans. The list of available SMS Upsize VASes are:
- SMS Upsize (500 SMS) @ $3.03/month
- SMS Upsize (1200 SMS) @ $6.06/month
- SMS Upsize (2400 SMS) @ $10.09/month
What are the charges that I will incur when I subscribe to the SMS Upsize VASes?
There will be a one-time charge of $10.80 (incl. 8% GST) when you subscribe to the SMS Upsize VASes. The monthly recurring charge of the upsize VAS will be applicable as well.
I did not take up the offer to subscribe to the SMS Upsize VASes at point of sale during new/recontract order? Can I sign up after?
Yes. You can sign up for the SMS Upsize VASes through your account managers or contact Business Helpdesk at 1631.
Can I subscribe to 2 SMS Upsize VASes at the same time?
No, the Upsize VASes are mutually exclusive. Hence if you are subscribed to SMS Upsize (500 SMS), you will need to terminate that VAS before you can sign up for SMS Upsize (1200 SMS).
Can I subscribe to 1 Voice Upsize VAS, 1 SMS Upsize VAS and 1 Data Upsize VAS at the same time?
Yes, you can subscribe to 1 Voice, 1 SMS and 1 Data Upsize VAS at the same time according to your eligible plan. For example, if you are on the S plan, you can subscribe to Voice Upsize (800 mins), SMS Upsize (2400 SMS) and DataJump at the same time.
I am a customer on a mobile plan that StarHub has sunsetted, such as 4G/SmartSurf mobile plans. Am I eligible to sign up for SMS Upsize VASes?
No, only customers on XS, S, M and L plans can sign up for the SMS Upsize VASes. All other mobile plans that StarHub is no longer offering will not be applicable to sign up for these VASes.
I am a customer on the Lite Plan, why am I not eligible to subscribe to the SMS Upsize VASes?
The Lite Plan is bundled with 100 SMS and 100 outgoing minutes per month, and it is catered for customers with basic SMS and Voice usages. For customers who require a larger plan bundle, we would recommend them to consider the Unlimited Weekend Plans instead. These plans are eligible to subscribe to the SMS Upsizes. Please click here to view the full list of Unlimited Weekend Plans.
Is there a contract period for the SMS Upsize VASes?
SMS Upsize VASes are offered without any contract period or commitment.
Can I unsubscribe to the SMS Upsize VASes?
The SMS Upsize VASes are offered without any contract commitment. Hence, you can choose to unsubscribe anytime without incurring any penalty charges. However, kindly note that there will be a one-time charge of $10.80 when you subscribe to the SMS Upsize VASes again.