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StarHub Mobile Threat Defence is available for all StarHub Enterprise Postpaid Mobile subscribers of the eligible mobile plans.

You may sign up for StarHub Mobile Threat Defence via your StarHub Account Manager.

The monthly subscription fee for StarHub Mobile Threat Defence is $5.45.

The minimum commitment period is 1 month, unless otherwise specified. The subscription is automatically renewed each month.

Please refer to the User Guide here.

Yes, the StarHub Mobile Threat Defence supports any forms of mobile devices, from tablets to phones, across Android, iOS and ChromeOS.

No, the StarHub Mobile Threat Defence subscription covers only one device at any point in time.

No. The StarHub Mobile Threat Defence can only be used on a single device tied to the mobile line that the service is subscribed to.

No. You will have to subscribe to StarHub Mobile Threat Defence under the other mobile number.

You can continue to enjoy the service as long as you are on any eligible mobile plan and the account is still under your company.

The StarHub Mobile Threat Defence service is non-transferable and hence will be terminated in the event of a transfer in ownership of the StarHub mobile service. Similarly, the StarHub Mobile Threat Defence service will be suspended or terminated along with your StarHub mobile service.

You may submit your request here.

For any issue in using StarHub Mobile Threat Defence, you may contact us via this web form. Alternatively, you may email us at ssops@starhub.com.

The end user only needs to install the Zimperium MTD app to secure their mobile device. Developed for mobile devices, the Zimperium MTD app uses patented, behaviour-based analytics to detect threats on your mobile device. It has also been optimized for battery consumption and does not need internet connectivity to work.

The app can detect both known and unknown threats by analysing the behaviour of your mobile device. By analysing slight deviations to the operating system’s statistics, memory, CPU, and other system parameters, the detection engine can accurately identify not only how an attack occurred but also recommend actions to take to help keep your data and mobile device safe.

The Zimperium MTD app is unique with the on-device detection engine, and it does not require internet connection. The detection and alerting is real-time and no latency is introduced, and no personal data is sent to the cloud. This means that your device can be protected in airplane mode and when roaming – unlike security solutions that depend on internet connection and that attackers can easily take down when a device has been compromised.

According to Zimperium’s 2022 Global Mobile Threat Report, zero-day attacks against mobile devices rose 466% in 2021, accounting for 1 in 3 in-the-wild attacks on endpoints.

Unlike legacy mobile security engines, Zimperium z9™ (the app’s machine learning engine) monitors malicious activities and attacks from the mobile attack vectors: Phishing, network, application, and device. Zimperium z9™ is resistant to evasion techniques such as virtual machine awareness, execution techniques, and binary obfuscation. This enables Zimperium solutions to detect and protect against known, zero-day, and new threats even when disconnected from the network.

The three categories displayed in the dashboard represent the three possible areas for threats entering the device: Device, Network, and Apps. Each category can be tapped and provides additional details about that category.

The dashboard screen displays a general status for all threat areas:

• Apps: Scans for potentially harmful applications
• Web: Checks for phishing links, and enables and disables VPN
• Device: Scans for potential threats or risks to the device such as outdated OS versions or updates required
• Network: Identifies and protects from threats to the networks
• Threat Zones: Provides information to the user if nearby available networks should be avoided (high-risk networks)

Each tile is color-coded based on the status of that category, as shown in this example.

You can press any tile to display a list of the active issues detected and view the risks or threats for that category. If, as shown in the prior screenshot, there is an issue to fix, you can press Fix to display the Full Event Log.

No. You do not need to interact with the app for detection and prevention of malicious activities. However, you can access the app to:

• Confirm if it is set up correctly
• Check if it has found any suspicious activity
• View recommendations on how to decrease the risk of device attacks

No. The app is designed with privacy in mind. It does not have permission to read your email, WhatsApp, and SMS messages and attachments.

The app does not have access to sensitive user information. During activation, it does not require you to enter any personal information or phone numbers. The app also does not have permission to view, store, or send any information such as contacts, emails, SMS, WhatsApp messages, photos, or browser histories on your mobile device.

When a threat is detected, the app sends the threat and device information to the cloud. This information is used to make the device owner aware and help take steps to remediate the problem.

Step 1: Generate the QR code in the Mobile Threat Defence Activation Portal

Once StarHub Mobile Threat Defence has been provisioned, the end user will receive an SMS with a link to the Mobile Threat Defence Activation portal.

Go to the Mobile Threat Defence Activation portal and select “Self Activation”.

Enter your mobile number and email address and click “Request OTP”.

Enter the OTP sent to your mobile number.

Download the Zimperium MTD app to your mobile device. Scan the QR code on the page to complete the activation”.

Step 2: Activate the Zimperium MTD App on the mobile device

Visit the Apple App Store or Google Play Store to download the app on your device. Then launch the MTD app and activate by scanning the QR Code.

For more information, please refer to the User Guide here.

Take a screenshot of the error message and send it to us via our web form. Alternatively, you may email us at ssops@starhub.com.

Yes, the Zimperium MTD app can be installed in the memory card.

No, the MTD app does not require internet connectivity after it is activated. The protection can continue to work even when the device is in airplane mode.

Each mobile app runs in its own sandbox and the Zimperium MTD app does not conflict with other security apps already on the mobile device except for Always-on VPN Phishing protection. Since each device is only capable of running a single VPN session at any given time, other security apps with VPN cannot be used if the user chooses to enable the Always-On VPN for Zimperium MTD for phishing protection. This feature is optional and you can turn it on/off as needed.

Yes, the Zimperium MTD app can be installed and activated when overseas. However, internet data access is required to activate the app.

Yes, the Zimperium MTD app will continue to work when traveling overseas and your mobile device will continue to be protected. There will be minimal data usage from the app for policy update and threat data reporting.

In the event of an attack, the Zimperium MTD app will first alert you on your device via a notification. Upon clicking on the notification, the app will be launched, and you will see additional information regarding the threat and the recommended remediation actions you can take to remain safe.

Therefore, increasing the overall mobile security posture of the company. It provides full mobile risk coverage against attacks and helps secure your end user from:

(a) Pop Up Alert – if the MTD app is launched.

(b) If the MTD app is not launched, an alert/notification will be available as below when you swipe to see all notifications.

For any issue in using StarHub Mobile Threat Defence, you may contact us via this web form. Alternatively, you may email us at ssops@starhub.com.

When the Zimperium MTD app detects a mobile risk or threat on the mobile device, allowing notifications provides the app the ability to show a pop-up notification on your mobile device, with a description of the threat and recommend action to keep your device safe.

You can launch the Zimperium MTD app and see all active threats under “App Safety”. Click on the threat you wish to resolve and follow the recommended actions. The threat will remain active until it is cleaned up.

The Zimperium MTD app is designed to run in the background without the need for the user to constantly check for it. The protection running in the background keeps the device safe and when a threat is detected, a notification may be shown to the user. However, it is recommended to update Zimperium MTD from the app store regularly to ensure your app is updated with the latest security features.

To remove the notification in the app, the detected threat needs to be mitigated by following the recommended action(s) to remove or clean the threat. Once the threat is no longer active e.g. the malware has been removed, the notification in the app will automatically be cleared

If Zimperium MTD Always-On Phishing VPN is enabled, please try to turn it off and test/ verify if the application or website is working. If after turning off the VPN, the issue persists, this indicates that the issue is not caused by the app.