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StarHub mobile eSIM is supported on various iOS and Android devices. For the full list of eSIM supported devices, please visit the eSIM Supported Devices page.

We will progressively expand this list with more eSIM-supported devices. Similar to a physical SIM card, the eSIM will only support 1 device and 1 mobile number.

Dual SIM refers to the use of 2 SIM cards in 1 device. eSIM can be used as one of the SIM cards if the device is compatible.

For Enterprise customers: Authorised Officers can check with their StarHub Client Manager, call 1800 888 8282, or submit an enquiry via our webform.

For SME customers: Please contact the sales team via email at sme@starhub.com.

Mobile eSIM is free of charge for up to 5 downloads. Subsequently, $10.90 will be charged per download.

Make sure you are connected to either WiFi or cellular data, then follow the steps below.

1. On your device, go to Settings > Mobile Service > Add eSIM.

   

   
   

2. Scan the QR code mentioned in Q1. Alternatively, you can also enter the manual setup information found in the same email.

   

   
   

3. Either select an existing or create a custom data plan label.

   

   
   

4. Your mobile eSIM is now ready for use.

Make sure you are connected to either WiFi or cellular data, then follow the steps below.

1. Go to Settings > Connections.

   

   
   

2. Select SIM Card Manager > Add mobile plan.

   

   
   

3. Scan the QR code mentioned in Q1. Alternatively, you can also enter the manual setup information found in the same email.

   

   
   

4. Select Confirm > StarHub (Postpaid).

   

   
   

5. Your mobile eSIM is now ready for use.

The QR code will be sent by donotreply@starhub.com, with an email subject “StarHub Mobile eSIM registration”, to the registered email address stated in the eSIM request. Please approach your company’s Authorised Officer to send you a copy via My Business Account (MBA) portal.

Note: The eSIM QR code is free of charge for the first 5 downloads.

An eSIM download fee of $10.90 will be applicable for each QR code requested thereafter.

• Ensure your device has stable internet connection via cellular or WIFI network.
• Ensure your device is eSIM compatible.
• Ensure that you have successfully activate the eSIM.
• Ensure that you have not previously installed the same eSIM on another device.

• Please check the settings of your email account and ensure that displaying external images is enabled.
• Alternatively, you may enter the eSIM details manually by copying and pasting the relevant texts available in your email:
  • SMDP+ Address
  • Activation Code

    

Retrieving the eSIM QR code via My Business Account (MBA) portal can only be done by your company’s Authorised Officer. Please note that the QR code can only be retrieved via MBA if the eSIM has not yet been activated.

1. Go to SIM Management.

   

   
   

2. Select SIM Request > Request SIM Type: eSIM.

   

   
   

3. Select the relevant mobile line and enter the email address that you wish to receive the QR code.

   

   
   

4. If you need to re-send the email, go to SIM Management > SIM Activation, select the relevant mobile line, and click on Re-send Email

   

   
   

5. On the same page, click Activate Now.

   

   
   

6. Confirm activation of the eSIM, and the eSIM QR is ready to be scanned for setup. Refer to the email from donotreply@starhub.com, subject “StarHub Mobile eSIM Registration”.

No. Once scanned, the QR code will be considered as used, and each QR code can only be used once. If necessary, you may request another copy of the QR code from your company’s Authorised Officer.

Note: The eSIM QR code is free of charge for the first 5 downloads.

An eSIM download fee of $10.90 will be applicable for each QR code requested thereafter.

Do check with your company’s Authorised Officer if you are eligible for an eSIM. If eligible, your Authorised Officer will be able to make an eSIM request via My Business Account (MBA) portal.

You will need to set up your eSIM in the new device. Approach your company’s Authorised Officer to request a copy of your eSIM QR code to start setting up.

Approach your company’s Authorised Officer to request another copy of your eSIM QR code and set up the eSIM in your device again.

Delete your eSIM from the wrong device. Then approach your company’s Authorised Officer to request another copy of your eSIM QR code and set up the eSIM in the correct device.

No additional setup will be required as the new mobile number will be assigned to your existing mobile eSIM, automatically replacing the old mobile number.

Similar to losing a physical SIM card, you can request to have your line suspended temporarily. Then, you can get a new eSIM profile for your new device, and the old profile will no longer be in use.

You can approach your company’s Authorised Officer (AO) to request a replacement SIM card.