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5G MaxMobile FAQ



1
What are the Biz+ MaxMobile plans?

Biz+ MaxMobile Plans provide our Enterprise customers with an entirely new and superior mobile broadband experience with data-only plans that provide faster 5G speed, huge bundles of data, flexible add-ons


The Biz+ MaxMobile plans include Biz+ MaxMobile Elite (7GB) and Biz MaxMobile Elite (12GB) (reflected as 5G MaxMobile Elite (7GB) and 5G MaxMobile Elite (12GB) in your bill.


With Biz+ MaxMobile Plans, you will experience our 5G SA Market Trial at no extra cost until further notice from StarHub.


To find out more visit starhub.com/5g-maxmobile to view our range of business mobile plans.


2
Who is eligible to sign up for the Biz+ MaxMobile plans?

All business customers are eligible to sign up for Biz+ MaxMobile plans.


3
What charges apply when I sign up for Biz+ MaxMobile plans?

When you sign up for Biz+ MaxMobile plans the one-time SIM activation charge of $37.45 (incl. GST) will be waived. The monthly recurring charge will be applicable.


4
How do I get the new 5G SIM?

Starting from 28 July 2021, new and re-contracting customers who subscribe to any Biz+ MaxMobile plans will receive StarHub’s new 5G SIM card for free for a limited time.


For existing 4G MaxMobile customers, you can get a new 5G SIM at no extra charge upon recontract. 


5
How do I sign up for Biz+ MaxMobile plans?

Biz+ MaxMobile plans are open to new and recontract customers Get in touch (for StarHub Business Customers).


Business Sales Enquiries

Operating Hours

Mondays to Fridays, 9am to 6pm

(Closed on Saturdays, Sundays & Public Holidays)

Call 1800 888 8888 or 

Email business@starhub.com

Online inquiry Business Enquiry Form



For large enterprise customers, please contact your account manager or reach out via the contact form.


6
Where can I find more information about new promotions?

Refer to the Promotion page for SME promotions.


7
I am currently signed up with an old MaxMobile Plan and I am eligible for contract renewal. Can I recontract to my existing plan?

As a part of our ongoing efforts to simplify and streamline our offerings, the old plans will not be available for recontract. We encourage you to sign up for our Biz+ MaxMobile Plans which come with a bigger data bundle, and a host of other benefits designed to meet your business needs.


8
What will happen to my existing plan if I do not recontract?

Your plan will remain as is but the discount entitlements and free VASes will lapse upon contract expiry. To continue enjoying our range of benefits, you can move to the new plan.


9
When my current MaxMobile plan contract expires, can I continue with my current plan?

Yes, you may choose to remain on your existing plan without renewing. However, if you would like to enjoy more benefits, you can recontract to our new Biz+ MaxMobile plan. It’s an all-inclusive plan that comes with bigger data.


10
My Biz+ MaxMobile SIM is not working. How can I replace the SIM?

Please visit StarHub Business Manager to request for SIM replacement.


11
I want to upgrade my Biz+ MaxMobile plan. How?

Please contact Business Help Desk for assistance.


12
How much data charges apply if I exceed allocated data?

Data excess charge of $10.70/GB will apply, up to a cap of $238/month.


Value-Added Services


1
Can I add more data, to my new Biz+ MaxMobile plans?

It’s your plan so you can build it the way you like it. You can add on more Data, or anytime you like.


You can add anytime you like via StarHub Business Manager App or contact us.


2
What are the charges that apply when I subscribe to the Data Upsize VASes?

There will be a one-time charge of $10.70 (incl. GST) when you subscribe to the Data Upsize VASes. The monthly recurring charge of the upsize VAS will be applicable as well.