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SmartPipe is a business solution that capitalises on NGNBN infrastructure to enable you to enjoy at least 3 StarHub services – Broadband, Voice, and TV – all on the same, single NGNBN line, while optimising the use of bandwidth by prioritising traffic for each service.
The key features of SmartPipe are as follows:
- Islandwide coverage, wherever there is NGNBN coverage, for your Broadband, Voice, and TV.
- Smart utilisation of NGNBN bandwidth, with each type of service tagged to its own Class of Service for contention-free traffic.
- State-of-the-art Fibre connectivity up to 1Gbps on NGNBN.
- High-quality, real-time Digital Voice calls, with unlimited FREE local outgoing calls.
- A wide range of IPTV channels including news, sports and entertainment.
The benefits of installing SmartPipe are as follows:
- Well-managed bandwidth utilisation, with each service having its own Class of Service.
- Ease of management: only one Service Provider and one bill.
- No extra upfront investment for additional infrastructure to support all services.
- No messy in-building cabling between the MDF and equipment rooms.
No. In fact, one of the advantages of SmartPipe is its ability to prioritise and perform traffic optimisation according to the services subscribed. Each service is assigned its own Class of Service to achieve bandwidth efficiency.
3 ports on the Fibre Network Terminal will be activated to support Business Broadband/Ethernet, TV, or Voice Add-On. Each of the ports will be connected to the individual equipment to support the service. Click here to find out more.
This service is available for all corporate/enterprise customers with a valid Business Registered Number. Installation address needs to be an NGNBN-ready site.
Please contact our StarHub Account Managers or call our Business Hotline at 1800 8888888.
Yes, we are providing Free Number Retention and waiver of One-Time-Charges for all Fixed Line porting (for up to 50 lines).
Voice Add-On and IPTV services can be added on to your existing NGNBN (either Business Dynamic or Static Broadband) by subscribing to them.
StarHub has a suite of services that cater to your needs. In addition to SmartPipe, you can subscribe to StarHub Mobile Services and Cloud Services, as well as Managed Solutions, etc.
Additional charges are dependent on cabling requirements. If customised or extensive cabling is required, additional fees will be charged accordingly. You may need to engage your own contractors for such cabling works, in which cases payment will be between you and the contractors.
For NGNBN and Voice Add-on, StarHub covers up to our router and access device. Any LAN cabling beyond StarHub’s equipment will be your responsibility. Similarly, you will be responsible for your internal cabling for IPTV set-top boxes.
Yes, you can upgrade your Broadband bandwidth according to your needs. Similarly, you can choose to add additional Voice Add-On lines or IPTV packages, as well as set-top boxes.
There will be no changes to the existing Voice service if you upgrade the Broadband bandwidth or add TV packages.
You are free to add additional Voice lines or TV packages and set-top boxes at any time. There will be no changes to Broadband for such upgrades.
There will be no changes to the existing TV service if you upgrade the Broadband bandwidth or add Voice Add-On lines.
SmartPipe will maximise the use of one infrastructure, translating to cost savings due to not needing to install separate ones to support each service. You can also sign up for our bundled package to enjoy more savings: click here to find out more.
SmartPipe is location-specific. If SmartPipe is required at another location, a separate subscription is required.
The recommended number of concurrent users is up to 20.
Voice Add-On supports up to 50 voice lines and TV supports up to 22 set-top boxes.
Yes, the Voice Add-On supports fax.
The Voice Add-On does not support Keyphone/PABX as it is part of the hosted ONEPhone service which already has PBX functionalities. It does not support security alarms or NETS/Credit Card machines as most of these devices need circuit-based connections while ONEPhone is based on IP packet connections.
Yes, all Voice VASes are supported with Voice Add-On:
- DID (Direct Inward Dialing)
- DOD (Direct Outward Dialing)
- Simultaneous Ring
- Multi-Party Conference calls
- Malicious Call Trace
- Call Waiting / Transfer / Hunt List
- Call Hunting (Group)
- Call Park / Pickup
- Call Pickup - Direct
- Caller Number Display
- Admin / User portal
- Integrated Basic Voice Mail