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Screen Repair Enterprise FAQ
Our screen repair service allows you to repair or replace your mobile phone screen if it has become faulty.
Take note, however, that if other damages are found on your mobile phone, it will not be eligible for the service.
You can enjoy up to 1 screen repair service every 12 months.
Nothing. Access to the screen repair service is automatically applicable for all SmartSupport subscribers, free of charge.
All iPhone and Samsung (except Samsung Galaxy Fold) mobile devices are eligible for our screen repair service.
Screen Repair Request
Screen repair requests are processed Mondays to Saturdays, 9am to 6pm. An agent will contact you to verify your details. Once your screen repair request is accepted, we will arrange for pick-up & return of your mobile phone to your registered business address.
Yes. To protect your privacy and security, please ensure that either the company authorised officer or the mobile user (as stated in the screen repair request form) is present during pick-up and return of the mobile phone with the following documents:
- Valid proof of identity
- Staff ID or business card
- Original stamped copy of the screen repair request form or a copy of company’s Business Profile (dated within 1 month for new customer or 6 months for existing customers) from the Accounting and Corporate Regulatory Authorities of Singapore (ACRA)
To protect your personal information and for subsequent data restoration, please remember to back up your phone’s contents and perform the following steps before handing it over to our designated courier.
Step (1): Delete all user content and data from your phone
Step (2): Disable all activation locks (eg. FMiP), personal security pins, and passwords from your phone
Step (3): Perform a factory reset
It’s very important to make sure that any important information is backed up, as any remaining content in your phone will be deleted during the screen repair service.
If for any reason your phone is ineligible for the screen repair service, our agents will contact you to advise on the next course of action.
Not at this moment. Due to logistical constraints, our screen repair service is only available for customers residing in Singapore.
Pick-Up and Return Time
That depends on a few factors, including what time your request was accepted and the availability of parts. Please refer to the schedule below:
Time that a screen repair request is accepted
(Monday – Friday)
(Monday – Saturday)
Before 2pm, Mondays – Fridays
By 4pm, on the same business day*
2 days* from pick-up day
After 2pm, Mondays-Thursdays
Before 4pm, on the next business day*
2 days from pick-up day
After 2pm, on Fridays or Whole day on Saturdays & Sundays
Before 4pm, on Monday*
2 days from pick-up day
*Devices picked up on Friday will be returned on Tuesday
Business days are Mondays to Fridays
There will be no pick-up or return services on Public Holidays
You can email your reschedule request to firstname.lastname@example.org at least one working day before the scheduled return date.
Working hours are Mondays to Saturdays, 9am to 6pm. Our agents will contact you to confirm the reschedule request.
The first pick-up and return service is free of charge. But if pick-up or return is unsuccessful and another trip is required, subsequent trips will be charged at $42.80 (inclusive of GST) for weekdays and $85.60 (inclusive of GST) for weekends.
To avoid this, please ensure that either the company authorised officer or the mobile user (as stated in the screen repair request form) is present during pick-up and return and is holding all the necessary documents as stated in question 9.
Unfortunately, no. The screen repair service is exclusively available for active SmartSupport subscribers only.
The screen repair warranty will not be affected.