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5G SIM Request/Remap


5G SIM Request/Remap (Activation) for existing

Biz+ customers with non-5G SIM


1
I received an SMS that requesting a new 5G SIM is now possible, how can I make the request?

As only Authorised Officers (AO) and/or Corporate Administrators (CA) of your company will be able to make the request through the StarHub Business Manager (SBM) mobile app, do approach them if you wish to request for a new 5G SIM.


For Authorised Officers (AO) / Corporate Administrators (CA), simply log in to SBM with your Enterprise ID, select “Manage” > threedots.jpg > “SIM management” > “Request new 5G SIM”.               BIZ5G_1.PNG



Once complete, an email confirmation will be sent to the email tagged to the Enterprise ID, along with an SMS confirmation to the indicated recipient’s contact number.


2
Who is eligible to request a new 5G SIM?

This request is only applicable for existing mobile lines on Biz+ Plans that are holding a non-5G SIM card. Do approach the Authorised Officers (AO) and/or Corporate Administrators (CA) of your company to make the request through the StarHub Business Manager (SBM) mobile app.


3
Can the new 5G SIM be requested for multiple mobile lines?

Yes, as long as criteria is met, Authorised Officers (AO) and/or Corporate Administrators (CA) will be able to choose multiple mobile lines when making the request through the StarHub Business Manager (SBM) mobile app. The request is limited to 1 new SIM card per line, and only applicable for existing mobile lines on Biz+ Plans that are holding a non-5G SIM card.


4
What documents do I need to prepare for the SIM delivery?

When requesting for the 5G SIM, Authorised Officers (AO) and/or Corporate Administrators (CA) will be required to indicate an ID number (NRIC/FIN) that will be used for verifications during the delivery.


Please present this original ID to our deliveryman. If unable to, please prepare the following items:

(1) a signed Letter of Authorisation (LOA),

(2) a photocopy of the registered ID, and

(3) the original ID of the authorised person


5
How do I remap/activate my new 5G SIM card?

As only Authorised Officers (AO) and/or Corporate Administrators (CA) of your company will be able to remap/activate the new 5G SIM through the StarHub Business Manager (SBM) mobile app, do approach them for remapping upon receipt of your new 5G SIM.


For Authorised Officers (AO) / Corporate Administrators (CA), simply log in to SBM with your Enterprise ID, select “Manage” > threedots.jpg > “SIM management” > “Remap 5G SIM”.

BIZ5G_1.PNG

Remap

The existing active SIM card on your device will be disabled once the remap request is submitted. Activation of the new 5G SIM requires data connection and may take up to 1 hour. During this period, you may experience intermittent connection during this time. Once your new 5G SIM is activated, simply insert the SIM card into our device and you’re good to go.


6
Can I remap/activate a 5G SIM for multiple mobile lines at once?

No. As all unique SIM serial numbers (ICCID) are individually assigned, only 1 mobile line can be remapped each time.


7
I encountered an error while requesting/remapping a new 5G SIM card via SBM app, what should I do?

Please try again later. For further assistance, please contact our Business Helpdesk at businesshelpdesk@starhub.com.


8
Where can I find more info about 5G Network and 5G SIM?

Refer to the 5G Network Link.