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End of MultiSIM Service Enterprise FAQ
What is the MultiSIM service?
MultiSIM lets you enjoy the convenience of having up to 5 SIM cards (1 main SIM + 4 additional SIMs maximum) with the same phone number to use on different mobile devices. With additional SIM cards, you can take calls on one mobile phone while sending an email or SMS with your other mobile device, all at the same time.
Why is StarHub closing the MultiSIM service?
This is in line with StarHub’s continual effort to streamline our products and services, and focus on those that can be supported by newer technology. MultiSIM will be discontinued since it’s based on 3G technology.
When will this service be discontinued?
For existing MultiSIM users, the service is being ceased progressively from 31 March 2023. You may still be able to use your additional SIM cards for a few weeks after the date. Charging will continue until the service is removed from your account. Once removed, your additional SIM cards will be terminated. There is no impact to your main SIM card - you can continue to enjoy StarHub mobile services as usual.
Is there any alternative to this service?
Users can consider signing up for a SIM Only plan for their other devices. Visit the StarHub Business Online Store, contact your StarHub Account Manager or Sales Representative, or email sme@starhub.com for enquiries.
What will happen after the MultiSIM service is discontinued?
MultiSIM service will be removed, and the additional SIM cards will be terminated. The main SIM card will continue to work as usual.
To ensure there is no service disruption to the device(s) that is using the additional SIM cards, we strongly encourage you to approach your StarHub Account Manager, Sales Representative, or email our Business Sales Enquiries at sme@starhub.com to sign up for an alternative mobile plan. You can also visit the StarHub Business Online Store.
What do I need to do if I am an existing user?
We strongly encourage you to visit StarHub Business Online Store and sign up for a SIM Only plan for your other devices. You can also contact your StarHub Account Manager or Sales Representative or email sme@starhub.com for enquiries.
Do I need to change my SIM card if I terminate my MultiSIM service?
You do not have to change your main SIM card to continue using your line. If you wish to continue services on a device that is using a MultiSIM, a new SIM card will be provided upon subscription to an alternative mobile plan such as the Biz+ Lite SIM Only No Contract.and you will need to replace the MultiSIM card with the newly provided SIM card.
How do I check which SIM card is set as my main line on my phone?
Please refer to the email advisory we sent you for your main SIM card’s serial number. Check it against your SIM cards’ serial number.
- Look at the serial number printed on your SIM cards
How do I set my main SIM card to receive calls and SMS?
To direct calls and SMS to your main SIM card, put the SIM card in your phone, then dial *118# and press the call button.
Why am I still able to use my MultiSIM after 31 March 2023?
For existing MultiISM users, the service is being ceased progressively from 31 March 2023. You may still be able to use your additional SIM cards for a few weeks after the date. Charging will continue until the service is removed from your account. Once removed, your additional SIM cards will be terminated. There is no impact to your main SIM card - you can continue to enjoy StarHub mobile services as usual.