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Postpaid Messaging (MMS Cessation FAQ)
Multimedia Messaging Service (MMS) FAQ
MMS enables users to send a text message that can be accompanied by an attached file like an image, video, emoji, or website link.
StarHub will discontinue the Service from 16 November 2021 as MMS messages are rarely used these days.
Although we do not have any alternative StarHub services, there are third party internet-based messaging platforms like WhatsApp, Telegram and Facebook Messenger, among others, which support real-time sharing of images and files.
A software update will be pushed to all devices, progressively, from 16 November 2021. Simply proceed with the update to disable MMS.
The Service will be discontinued from 16 November 2021. Thus, you will receive an “unsuccessful” prompt on your screen when you attempt to send a MMS message from 16 November 2021.