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Transition from 3G to 4G/5G



1
Why should I change my 3G plan/device to one that supports 4G/5G?

As Singapore works towards having full-fledged 5G capabilities, our focus is now on enhancing our 4G and 5G network and services. Customers on 4G/5G plans will have a better and more seamless experience compared to those who are using 3G, as 4G offers up to five times faster mobile internet access and at a much lower network latency.

If you are still on a 3G subscription plan and/or device, we strongly encourage you to start planning for your services to be 4G/5G-ready as soon as possible.

You can contact your StarHub Account Manager, Sales Representative, or email our Business Sales Enquiries at business@starhub.com for the latest available plans and promotions.


2
How do I know if I am on a 3G plan?

You can check your subscription plan details via My Business Account or the StarHub Business Manager App. Alternatively, you can also check your StarHub bill.


3
I am a Machine-to-Machine (M2M) Service Management Platform user. How do I know if I am on a 3G subscription plan?

You can check your subscription plan details on the M2M Service Management portal via https://iot.starhub.com/.


4
How do I know if I am using a 4G/5G-compatible device?

To make voice calls on a 4G/5G subscription plan, your device will need to be enabled with VoLTE (Voice over LTE). Please approach your device manufacturer to check if your device supports VoLTE.


5
How can StarHub assist me so I can be 4G/5G-ready?

To be 4G/5G-ready, you have to subscribe to a 4G/5G plan and use a 4G/5G device. Please engage your StarHub Account Manager, Sales Representative, or email our Business Sales Enquiries at business@starhub.com for the latest promotions available.


6
If I am still on a 3G plan, do I have to change my SIM card to enjoy the 4G/5G network?

All our SIM cards support 4G. However, if you are looking to use your existing SIM card on a new handset/device, please make sure the handset/device SIM card slots support your existing SIM card.

For 5G plans, a change of SIM card is required.


7
What is StarHub’s current 4G/5G coverage?

We currently have more than 99% nationwide outdoor coverage on our 4G network.

For 5G coverage, you can get the latest updates at www.starhub.com/5G.


8
How do I turn on 4G on an Android phone?

If you are already on a 4G plan, to connect to 4G on your Android phone, please go to Settings > Connections > Mobile Networks > Network Mode and select 5G/LTE/3G/2G or LTE/3G/2G.


9
How do I turn on 4G on an iPhone?

If you are already on a 4G plan, to connect to 4G on your iPhone, please go to Settings > Cellular > Cellular Data Options and tap Enable LTE, or Settings > Mobile Data and tap Enable LTE.

Turn on Voice & Data to allow voice calls and cellular-data use over LTE.

You may visit the Apple Support webpage for more details: https://support.apple.com/en-sg/HT203124