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Linksys MX2001 Router FAQs

What is Linksys MX2001?

Linksys MX2001 is a WiFi 6 mesh router and a mesh WiFi system which links multiple Linksys MX2001 units together to extend wireless coverage and eliminate blind spots with combined bandwidth of up to 3Gbps.

Who are eligible for the rental of Linksys MX2001?

All new and existing Business Broadband subscribers are eligible to rent the Linksys MX2001. Existing subscribers who wish to change out their existing router to Linksys MX2001 can do so by renewing their contract and booking an installation appointment with us.

What is the monthly charge for the rental of Linksys MX2001?

Monthly rental

For first unit (router): Free
For subsequent units (mesh): $8.15/month per unit. You can rent up to 10 units.

One-time charge

For existing subscribers: A one-time on-site delivery and installation charge of $163.50 applies.
For new or recontracting subscribers: The one-time charge of $163.50 is waived. However, it is applicable to customers that sign up for additional mesh units after the first installation date.

What is the service commitment for the rental of the first unit of Linksys MX2001?

There is no service commitment for the rental of Linksys MX2001, either for the first or the subsequent units. You can change to another router at any point in time.

Will the StarHub field engineer (FE) install and set up the Linksys MX2001?

Yes, our field engineer will install and set up the Linksys MX2001 during your service activation appointment.

Do Linksys MX2001 units available in other retail stores work with the Linksys MX2001 provided by StarHub?

Yes, they do. However, in the event of a fault, we are unable to provide troubleshooting support for units that are not provided by StarHub.

How many devices can be connected to the Linksys MX2001?

We recommend up to 50 concurrent devices at any time. As with any Business Broadband service, the bandwidth will be shared among all the connected devices. If any of the shared devices is utilizing high volume downloads, other devices may experience slow access.

Users can utilize the Linksys app to view connected devices and their upload and download speeds and give specific device bandwidth priority.

How many Ethernet (LAN) ports are there on a Linksys MX2001?

Each Linksys MX2001 has three (3) Gigabit Ethernet LAN ports.

Can StarHub manage the Linksys MX2001 for subscribers?

Linksys MX2001 can be StarHub-owned and customer-managed, or Starhub-owned and Starhub-managed.

What does the Linksys app do?

The Linksys app allows you to conveniently install and manage your Linksys MX2001 mesh WiFi system. You can monitor your office Wi-Fi from anywhere, make changes and configure directly from your smartphone or tablet.

How do I log in to the Linksys app?

Firstly, download and install the Linksys app on your Android or iOS smartphone or tablet. You can do so by scanning the QR code below, or head to the Play Store or the App Store.

Linksys QR Code Image PNG

After installing the Linksys app, open the app and use your Linksys Cloud Account to log in.

If you do not have a Linksys Cloud Account, sign up with an email address.

If you already have a Linksys Cloud account, you can also log in using that.

You can find out more about the Linksys app here.

What should I do if I forgot the password to my Linksys Cloud Account?

If you forgot the password to your Linksys Cloud Account, kindly reset your password by following the steps here.

How can I improve the Wi-Fi range of Linksys MX2001?

The MX2001 Wi-Fi range will be affected by wireless interference, physical impediments, and the location of the MX2001. To improve the Wi-Fi range, you can try the following:

  • Place the MX2001 higher for better coverage.
  • Move the MX2001 off the floor and away from walls and metal objects (e.g. metal file cabinets). Metal, wall and floor interfere with wireless signals. The closer your MX2001 is to these obstructions, the greater the interference, and the weaker the connection.
  • Move the MX2001 away from electric devices such as Bluetooth, USB 3.0 devices, microwave, etc, which will radiate noise on the 2.4GHz band and affect the Wi-Fi range of the MX2001.

I am currently using a Starhub-provided wireless router (TP Link Deco X20, TP Link Archer C9, Linksys EA8100, etc), how can I proceed with getting additional mesh WiFi nodes?

Your current wireless router will be replaced by Linksys MX2001, and additional WiFi nodes given also will be Linksys MX2001.