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MultiSIM User Guide
As part of our efforts to streamline our offerings, we phased out the MultiSIM service with effect from 2 June 2022. For existing customers, the service will be ceased progressively from 31 March 2023. More details can be found here.
Should you need mobile lines for your additional devices, please consider signing up for our Biz+ Lite SIM Only plans via our Online Store or get touch with your StarHub Account Manager.
Useful Information of MultiSIM
| Web Over-the-air |
Over-the-air SMS like online configurations to handsets will always be sent to the primary handset. |
|---|---|
| SMS Delivery Report requested from the moblie phone |
Over-the-air SMS like online configurations to handsets will always be sent to the primary handset. |
| MMS |
When a MultiSIM customer uses a non-MMS enabled handset as a primary handset, he/she will not receive any MMS until he/she switches to a MMS enabled handset. |
| International Roaming |
This may not be supported as it will be subjected to foreign network restriction. Customers are advised to only travel with their assigned primary handset. |
| Number Retention |
“Change of Number” announcement, by Number Retention service will not be available with MultiSIM service. |
| Call Tones Service |
This will not be available with MultiSIM service. |
| BlackBerry® Service |
MultiSIM customers should use the original SIM card and NOT the MultiSIM card marked with “MS” for any BlackBerry device or handset to enjoy full use of services. |
| Video Call (3G) |
Call Hunting feature will not be available if the incoming call is an incoming Video Call. |
| Local Missed Call Alerts |
Alerts will be sent to the primary handset if customer does not have VoiceMail service. |
| Value-Added Service |
MultiSIM is only available as a Value-Added Service on top of a voice plan; not available as for Data only plan subscribers. |
| 2-in-1 Line |
User who subscribe to MultiSIM will not able to subscribe to 2-in-1 Line. |
| NFC SIM |
NFC SIM is only available for main SIM. |
| Unlimited Daily Data Roam |
Roaming charges will be charged per SIM. |
| RoamEasy Daily |
Roaming data usages under the RoamEasy Daily Plan will be billed and charged separately for each SIM card. |
| GlobalRoam *108* |
This service will not be available for MultiSIM subscribers. |