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MultiSIM User Guide
As part of our efforts to streamline our offerings, we phased out the MultiSIM service with effect from 2 June 2022. For existing customers, the service will be ceased progressively from 31 March 2023. More details can be found .
Should you need mobile lines for your additional devices, please consider signing up for our Biz+ Lite SIM Only plans via our Online Store or get touch with your StarHub Account Manager.
Useful Information of MultiSIM
| Web Over-the-air |
Over-the-air SMS like online configurations to handsets will always be sent to the primary handset. |
|---|---|
| SMS Delivery Report requested from the moblie phone |
Over-the-air SMS like online configurations to handsets will always be sent to the primary handset. |
| MMS |
When a MultiSIM customer uses a non-MMS enabled handset as a primary handset, he/she will not receive any MMS until he/she switches to a MMS enabled handset. |
| International Roaming |
This may not be supported as it will be subjected to foreign network restriction. Customers are advised to only travel with their assigned primary handset. |
| Number Retention |
“Change of Number” announcement, by Number Retention service will not be available with MultiSIM service. |
| Call Tones Service |
This will not be available with MultiSIM service. |
| BlackBerry® Service |
MultiSIM customers should use the original SIM card and NOT the MultiSIM card marked with “MS” for any BlackBerry device or handset to enjoy full use of services. |
| Video Call (3G) |
Call Hunting feature will not be available if the incoming call is an incoming Video Call. |
| Local Missed Call Alerts |
Alerts will be sent to the primary handset if customer does not have VoiceMail service. |
| Value-Added Service |
MultiSIM is only available as a Value-Added Service on top of a voice plan; not available as for Data only plan subscribers. |
| 2-in-1 Line |
User who subscribe to MultiSIM will not able to subscribe to 2-in-1 Line. |
| NFC SIM |
NFC SIM is only available for main SIM. |
| Unlimited Daily Data Roam |
Roaming charges will be charged per SIM. |
| RoamEasy Daily |
Roaming data usages under the RoamEasy Daily Plan will be billed and charged separately for each SIM card. |
| GlobalRoam *108* |
This service will not be available for MultiSIM subscribers. |