At $12 a month for SmartSupport, minimize your business downtime by having your device Replacement or Swap^ within 4 hours* in Singapore. You will also have access to Tech Support for your device and anything that is connected to it.


How it works:

4-hour* Device Replacement or Swap

  • Either 2 Swaps or 1 Replacement & 1 Swap within a 12-month period, which commences from the delivery date of the first exchange (Limit)
  • Enjoy FREE delivery islandwide

*International delivery is avaliable. Delivery charges applies.

Tech Support (9am – 6pm daily)

  • Ask unlimited device-related questions
  • Get help with setting up your new phone (phone backup, data transfer or more)
  • Easy one-click Chat & Call access

How to Sign Up

You can sign up with your StarHub Account Managers, StarHub Retail Shops, and at SMB Hub when you purchase a new mobile device with a new business mobile plan or upon your contract renewal.


How to make a Service Request for a
Replacement or Swap^
  1. Download the service request form here.
  2. Complete the form by filling in the below required information and email to entsmartsupport@Asurion.com#
    • Name of Mobile User
    • Company Name
    • Company BRN
    • Enrolled Mobile Number
    • Enrolled Handset Model
    • Enrolled Handset IMEI Number
  3. Our agents will process your request from Mon-Sat, 9am-6pm and contact you for verification. Once the service request is approved, we will arrange delivery to your registered business address.

 


How does Replacement or Swap limit works?
You may make:
2 Swaps OR 1 Replacement and 1 Swap within a 12-month period, which commences from the delivery date of the first exchange (Limit)
Service Request   Illustration of Service Request Limit
Example 1 Example 2 Example 3 Example 4
1
Swap (Anytime)
Swap (Anytime)
Swap (Anytime)
Replacement (Anytime)
2
Swap (Anytime)
Replacement (Anytime)
Replacement (Anytime)
Swap (Anytime) or Replacement (12 month after Shipment Date of Service Request 1)
3
Swap (12 month after Shipment Date of Service Request 1)
Swap (12 month after Shipment Date of Service Request 1)
Replacement (12 month after Shipment Date of Service Request 1)
 
4
Swap (12 month after Shipment Date of Service Request 2)
Swap (12 month after Shipment Date of Service Request 2)
 
 

NOTE:

  • * 4 hours from acceptance of service request
  • ^ Your replacement or swap device will be delivered to you via courier at a local address within 4 hours if your request is accepted between 8.00am and 2.00pm Singapore time, Monday to Saturday, excluding Public Holidays. Overseas delivery is available and is subjected to additional cost, delivery time and custom clearance
  • #Email support is between 9am and 6pm, Singapore time, Monday to Saturday, excluding Public Holidays.

Upon successful sign-up to SmartSupport, you can have access to screen repair service at $99.

Download the form below and email to screenrepair_starhub@Asurion.com


SmartSupport FAQ

Screen Repair FAQ

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